How Ford Uses Social Media [VIDEO]

At the risk of giving away too much of what we do (not really – everything we do in social media is in the public, so you just need to pay attention or search around to find out), I’d like to share with you a little bit about Ford Motor Company’s approach to social media.

Here’s a great video that WebPro News did when we were at Blog World Expo last October. It captures a lot of what Ford is doing in the space.

I keep a clipsheet of coverage of our social media efforts (using Profilactic), which is helpful when speaking to reporters or digital media and they’re looking for examples of how our work has resonated. I simply refer them to our links and they can sort through the filters to find what they’re looking for.

On his blog, Jeff Bullas gave away The 7 Secrets to Ford’s Social Media Marketing Success last month. There are some great takeaways there for any company that’s interested in social media and some that are specific to Ford and our efforts. And’s The Big Money covered the success we’ve seen from the first wave of the Fiesta Movement.

We’re working on a lot more – notably Chapter 2 of the Fiesta Movement, in which there are 20 teams of two in 16 cities across the country, creating mini marketing campaigns through social media as well as offline events and media. And our social media strategy is global, reflecting the growing interest from many areas around the company and around the world.

And we maintain profiles on a number of social networks, including profiles on Twitter: @Ford, @FordCustService, @FordFiesta, @FordAutoShows, @FordLatino, @FordEU, @FordAPA and more. In addition, we’ve got some employees on Twitter. You can find the full list at

We also have a number of Facebook pages, the most prominent of which are Ford and Mustang. All of our pages are favorited on the Ford page, so you can pick which ones you’d like to become a fan of.


In addition, we’re active on Flickr for photo sharing, YouTube for videos, Plancast and Upcoming for events, Delicious for public bookmarking, and Scribd for document sharing (where we’re the #5 most followed profile). And if you’re ever in doubt where to find us, you can see our profiles on the front of or on The Ford Story.

Lots of stuff going on right now that’s keeping us really busy. Just thought you’d like a window into what some of it is and why we’re doing it.

Scott Monty


The Face behind your brand


When I say Elmo, you think… Sesame Street.
When I say Miss Piggy, you think … The Muppets.
When I say Steve Jobs, you think …Apple.

…I was in Starbucks this morning getting my coffee and I received an email from a friend who was announcing his resignation from his current job. There was a level of secrecy as he hadn’t made the announcement public. It made me wonder why I was one of the few selected to receive this special announcement. I checked to see who else was cc’d and was rather honoured and surprised at who else was also getting it. Then I realized that these were high-caliber, young, professionals who owned or represented a brand. He was reaching out to us for a very specific reason. It got me thinking…although some of these individuals don’t own the company they are working for, they are the face of the brand. They are the front line go to person. I wondered if these companies made the right choice in choosing such people. Although they are outgoing, intelligent, personable people, I wouldn’t say that some were the right people for the job. Perhaps I am wrong.

If you are a small business owner hiring for a brand rep., PR, community manager, community type position, make sure you select wisely as these people or this individual will be your mascot, the person and face that people will think of when communicating with or about your business. Make sure their personalities match that of your organization and that they will consistently and professionally represent your brand to its fullest potential.

Giving away a magician’s secrets

Steve Cohen makes more than a million dollars a year doing magic tricks.

I will now tell you the secrets of this magic:

1. He sells to a very specific group of people, people who are both willing to hear what he has to say and able to pay what he wants to charge them.

2. He tells a story to this group, a story that matches their worldview. He doesn’t try to teach non-customers a lesson or persuade them that they are wrong or don’t know enough about his art. Instead, he makes it easy for his happy customers to bring his art to others.

3. He intentionally creates an experience that is remarkable and likely to spread. “What did you do last night?” is a great question when it’s asked of someone you entertained the night before, particularly if you can give the audience an answer they can give. That’s how the word spreads.

4. He’s extremely generous in who he works with, how promiscuous he is about sharing and in his attitude.

5. He’s very good at his craft. Don’t overlook this one.

I guess it comes down to this: if you’re having trouble persuading people to buy what you sell, perhaps you should sell something else. Failing that, perhaps you could talk about what you sell in a different way.

Important clarification: I’m not telling you to sell out or to pander or to dumb down your art. Great marketers lead people, stretching the boundaries and bringing new messages to people who want to hear them. The core of my argument is that someone’s worldview, how they feel about risk or other factors, is beyond your ability to change in the short run. Sell people something they’re interesting in buying. If you can’t leverage the worldview they already have, you are essentially invisible. Which is a whole other sort of magic, one that’s not so profitable.