The Fallacy of Social Media Reciprocation

You are not entitled to attention.

You are not entitled to a follow-back on Twitter simply because you follow someone. You are not entitled to blog subscribers or comments simply because you publish stuff. You are not entitled to clicks to your junk or signups for your newsletter or any thing of the sort.

In fact, you are not entitled to anything.

The web is not a democracy, nor is this an egalitarian society. Giving of attention when it’s such a precious commodity is not something to be done in some empty gesture of validation, and as the attention giver, I and only I will decide how I’ll approach my connections online. My reasons aren’t yours, nor should they be. You don’t decide the value in paying attention to you, I do. This black-white, good-bad, hard-and-fast-rules of engagement stuff is ridiculous at best, and pathetic at worst.

If you honestly need someone to follow you or friend you on a social network to find self worth or acceptance, it’s really time to re-evaluate your priorities.

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Step aside, Aspiration… INSPIRATION is the way to go

Forget Aspiration in the years ahead… the new challenge is to give customers INSPIRATION for your brands and products.

I’m not suggesting we throw away our sales and marketing goals (aspirations), just that we give more value to the concept of INSPIRING our customers as a valid marketing tactic.

If your organization’s internal focus is on easily-measurable metrics, that’s the message that will leak out to your customers – that each customer is just another number toward your goals.  If your focus is instead on INSPIRING your customers, they will feel that difference and want to engage with your brand and your products.

I state this as a challenge because it is not easy to inspire someone, especially when the digital atmosphere is overloaded with competing messages now that brands can so easily share their messages through social media.  Your brand needs differentiators now more than ever, but if you can INSPIRE your customers, you will get – and keep – their attention.

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