The most important thing a manager can do to grow her team’s “impact and effectiveness” is to strongly encourage them to be change agents. To step up, be the one who’s brain actually storms in a Brainstorming Session, and be Fearless (FEAR LESS).
When you’re trying to learn the real story about a product or service as a consumer, do you turn to the people who market that product or the people who actually use it? Do you build a connection with a brand because of the way that a product is pitched to you, or because of the benefits that product provides when it is in your hands? Sometimes, the most important questions from prospective customers are best answered by other customers, and the longest-lasting relationships are seeded by personal experience. User-generated content is one of the most effective ways to tap into that consumer-to-consumer mindset, and earn some social proof in the process.