I have studied the subject of communications for years. It is funny that many people us the words communications and communication interchangeably. You might ask yourself– what is the difference of a simple “s” at the end? Well there is a lot of difference.
To begin with, TRUE communications occur only when what is being expressed by the sender is clearly understood by the receiver. If someone says s/he is a good communicator but most people cannot follow/understand what the individual has written or said– the fact of the matter is– that person is either not a good communicator or has failed in his/her communications attempt.
An easy time to observe this is during negotiation situations– or times of hostility– when people are tense OR upset with one another. During such times, it is easy to observe the communications process OR lack thereof it quite clearly.
In these times, one party tends to think the vantage point s/he is coming from is “what is right” and that the other person/parties point of view “is wrong”.
When this begins to happen– one way and stifled COMMUNICATION is occurring instead of the flowing two way stream of communications.
One of the best skills that a great “communications person” has is solid listening skills. This skill is oftentimes overlooked but, as the old saying goes, we have “two ears and one mouth” for a reason.
So for true and successful communications to occur– all parties– the sender and receiver… must be willing to listen, willing to hear the other side out, willing to clearly explain a message that can be understood, and lastly if all else fails… be willing to “AGREE TO DISAGREE– AGREEABLY.”
What differences do you observe between communication and communications?