IBM Delivers Online Merchants New Cognitive Capabilities That Turn Commerce Insights into More Powerful Customer Experiences

CommerceInsights_Social Tile

Watson Analytics Allows Brands to Use Everyday Language to Identify Hidden Data Connections and Drive Better Business Performance

IBM (NYSE: IBM) today (Dec 3rd) announced new commerce capabilities that help online merchants easily gain the insights needed to evaluate category and product performance and make quick and effective merchandising decisions. Leveraging cognitive capabilities from Watson Analytics, IBM Commerce Insights allows practitioners to gain a real-time view into customer behavior and market factors that are impacting their business, proactively identify opportunities and roadblocks and take informed actions to increase sales and business performance.

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This is the Top Publication Shared By CMOs

Leadtail is a social strategy firm that has built a panel of over 1,000 B2B and B2C CMOs and marketing executives located in North America and active on Twitter that develops social insights reports on CMOs and other decision makers.

They recently released the results of analysis of over 60,000 Tweets during the month of October and determined Forbes to be the #1 publication shared by CMOs during that month. As a Forbes contributor myself, specifically to the CMO Network, I am not surprised to see it come in #1 for we have a great group of contributors for sure.

Here’s a quick legend regarding the colors and what they represent followed by the full list:

Blue = Did not rank in the Top 50 in the previous month

Green = Moved up in ranking over last month

Red = Moved down in ranking over last month

Black = No change over last month



The CMO Technology Conundrum And How To Solve It

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” —Bill Gates

Given the vast array of technology, data points, channels, and tactics available, new technology and marketing automation has stepped in to help CMOs bring all their activities together and support the delivery of the ultimate customer experience. But has it really helped so far? Or has it simply created another overwhelming challenge for the CMO who now must become a technology expert to apply it efficiently?

The above is an excerpt from a recently-released guide the Oracle Marketing Cloud created along with The CMO Club entitled the CMO Solution Guide to Leveraging New Technology and Marketing Platforms. The guide, which I co-authored, contains results of a survey of over 100 marketing leaders plus the five key solutions we identified to help CMOs and marketing leaders tackle the challenge of providing a seamless customer experience across all marketing channels via the use of technology – the right technology that is.

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Why CMOs Need To Remember They Are Consumers, Too

Note: While this article is written directly toward CMOs, make no mistake about it, CEOs should heed this advice, too.

The time has come. The time to remind the leaders of marketing departments across the land that they are also consumers, too and as such they need to care about consumers and the business they bring to the bottom line; and that they need to care about things that go way beyond a marketing plan.

In other words they need to remember they are people, too, just like the person on the other end of that cash register, email, Facebook post, advertisement and on and on and on.

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Why Relationships & Advocacy Are Keys to Social Success (Webinar via @EngageSciences)


October 23, 2013 by engagesciences

On Tuesday October 22 Richard Jones, the CEO of EngageSciences was joined by Ted Rubin, globally recognised as the most followed CMO on Twitter for a live webinar on “Why Relationships and Advocacy Are The Keys to Social Success”.

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Customer Loyalty Management via the Customer Service Silo

All of your employees work in the marketing department, at least to some extent, and they need to understand the role they play. But to create a strong foundation for customer loyalty management, there are a few departments within your company that absolutely need to sync with marketing. Your customer service department is the most important.

Here are four ways you can leverage your customer service team to effectively manage customer loyalty, build relationships, and turn customers into fans. Think Return on Relationship… because there is no better time than when your customers reach out to you.

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A “Must Attend” for heads of Marketing: @TheCMOClub #CMOsummit



The evening of October 08, 2013 – October 10, 2013 – Los Angeles, CA

I have personally attended 7 Summits and have ALWAYS left wishing there was another I could attend the very next month. Looking forward to Keynoting and discussing Influencer Marketing with Tami Cannizzaro and Bryan Kramer

Stay Connected, networked and work with your peers, behind closed doors… No vendor selling permitted

120+ Heads of Marketing to Attend with 40 Leading Sessions

What Marketing Executives get from the Summit

1. Solve your biggest challenges as a marketing executive

2. Build you rnetwork and start lifelong relationships with CMO’s

3. Learn high impact ideas for leading your marketing team and buildling credibility with your CEO & Board

4. Recharge your battery and get inspired for success in 2013 and 2014!

By far the most valuable CMO event I attended so far in 2013. The most engaged group of CMOs I know” – Paula Puelo, CMO, Michaels

Every CMO Club Summit I attend I end up with 2-3 year impacting ideas for my company. Nothing is better than getting great ideas from your peers without vendor selling” – Evan Greene, CMO, The Recording Academy

Engaged marketing heads, focused on helping each other, behind closed doors. Great inspiration as well” – Fred Neil, VP Marketing, The Home Depot

I have never been in the same room with so many bright marketers and leaders, all focused on helping each other. Unlike anything else I have ever attended. The post summit engagement with other CMOs is amazing as well.” – Nancy Smith, CMO, iRobot

Nothing challenges me more to improve as a leader to my team, then seeing what others are doing to motivate and lead their organizations – Thanks to The CMO Club for creating a real community of CMOs.” – Ashley Sheetz, CMO, Gamestop.

Ted Rubin shares, with @newscomauHQ’s @ClaireRPorter, the top 10 things businesses are getting wrong on social media

Using social media to broadcast a campaign or initiative isn’t social media, says Ted Rubin.

BUSINESSES should stop tweeting so much and shut up and listen to what their followers are saying about their brands on social media, according to Ted Rubin, Chief Marketing Officer of social media company Collective Bias.

And he would know. Of all the CMOs in the world, Ted has the most Twitter followers.

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