Alone we can do so little; together we can do so much!
Growing up, my mom always said “readers are leaders.” I think that statement is largely true. Reading and consuming information helps us grow and expand our knowledge.
However, with so much content to consume – through blogs, books and social networks – we’ve become bloated by digesting a bunch of stuff that’s not getting us any closer to our goals.
You see, we can read, scan and tweet all day long, but that practice will NOT help you succeed.
Before you jump on my case, let me explain.
We were all probably taught the difference between listening and hearing when we were children. “I hear you,” you say. No doubt you’ve uttered that or had it uttered to you. But is it enough?
We all have a fundamental need to be heard; that implies that we’re acknowledged, certainly. Technically, hearing is simply the process of sound being transmitted and received. Telling someone that you’ve heard them is a good first step, and while that’s an easy way to make a customer feel appreciated by a major brand, there are times when it needs to go beyond hearing and to truly listen: to take to heart what they’ve said and take a harder look at a business practice or service.