Real Life Retail Story! 30 Percent Off in 30 Seconds!

We recently dropped in to a Foot Locker at a mall to pick up some sox.

We selected the package and I pulled out my smartphone, opened one my barcode reader apps (in this case, ShopSavvy) and scanned the barcode. Sure enough, the same sox were available at Nordstrom at a lower price. Ten seconds.

We showed the sales clerk the lower price on the phone screen and asked her if they price-matched other stores. She didn’t know and needed to ask the manager. Five seconds.

The manager looked at the Nordstrom price on the phone and the price on his packaging and after a brief discussion said they’d match the price. Fifteen seconds.

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The Power of the Mobile Barcode Scan

Walking through Sears today I happened to come across a couple looking at a Kitchen Aid mixer, with the price of $199 prominently posted. The man pulled out his smartphone, read the barcode and told his partner “it’s cheaper at Best Buy. Let’s go.” And they left Sears, presumably headed to Best Buy. Out of curiosity, I loaded one of my trusty barcode reader apps (in this case, @ShopSavvy) and checked the price. Sure enough, it was available at Best Buy for $179, a $20 saving, or 10 percent.

Now that may not seem like such a big deal, with a brand the size of Sears, which has about 2,500 stores in the United States and Canada. But if you consider the magnitude of the power of people armed with smartphones and barcode readers, the impact can be profound.

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