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December 6, 2010
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1:01 am
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TheSocialCMO:
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Welcome to our nineteenth #MarketerMonday Chat! #MMchat ' I am your moderator @JeffAshcroft aka @TheSocialCMO Thank you for joining us! |
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1:01 am
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TheSocialCMO:
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Tonight I truly am a thorn between two roses as we've arranged a real double trouble barrelled shotgun pair of guests to ROCK #MMchat 4 U! |
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1:01 am
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parissab:
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hello #mmchat |
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1:01 am
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loumarpen:
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Joining #MMchat tonight |
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1:01 am
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TheSocialCMO:
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Almost a year and a half ago, @KentHuffman made the first #MarketerMonday shoutout & every Monday since then there have been 100's #MMchat |
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1:01 am
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TCoughlin:
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@TomMoradpour #mmchat starts in minute |
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1:01 am
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piplzchoice:
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RT @ken_rosen: TOPIC = Impact & Value of Social Media in PR with @AnneDGallaher @HowellMarketing ~ JOIN US #mmchat |
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1:02 am
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SMSJOE:
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@peterfromottawa see you there! Race carefully ;-) #mmchat |
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1:02 am
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TheSocialCMO:
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We're pleased to be part of #MarketerMonday mix with #MMchat allowing all of us to get to know these #MM greats & discuss cool topics! |
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1:02 am
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loumarpen:
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RT @TheSocialCMO: Welcome to our nineteenth #MarketerMonday Chat! #MMchat ' I am your moderator @JeffAshcroft aka @TheSocialCMO Thank you for joining us! |
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1:02 am
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TheSocialCMO:
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To chat, simply use the hashtag #MMchat to be included in #MMchat transcript! You can also follow the chat at http://bit.ly/wthMMchat |
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1:02 am
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ckburgess:
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RT @TheSocialCMO: Almost a year and a half ago, @KentHuffman made the first #MarketerMonday shoutout & every Monday since then there have been 100's #MMchat |
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1:02 am
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TheSocialCMO:
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So every Monday at 8:00pm est we will now have on a SPECIAL guest to discuss a topic relevant to all you Social CMOs out there! #MMchat |
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1:03 am
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TheSocialCMO:
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For our 19th #MMChat I am very pleased to welcome 2 of early members of @TheSocialCMO Crew Amy @HowellMarketing &@AnneDGallaher |
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1:03 am
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TheSocialCMO:
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Our Topic tonight is the, Impact and Value of Social Media in PR and here is a quick tweet Bio for both Amy and Anne !! #MMchat |
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1:03 am
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cloudspark:
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hello to #mmchat, hoping to catch the conversation. |
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1:03 am
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TheSocialCMO:
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Amy is CEO of Howell Marketing Strategies with corporate marketing background and emphasis on PR for over 20 years #MMchat |
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1:04 am
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TheSocialCMO:
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One of the most active #PR folks on Twitter Amy is very supportive of blending new media, social with traditional #MMchat |
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1:04 am
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TheSocialCMO:
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Texas born, Amy is a Memphis entreprenuer/business owner for over 15 years and her key to success is always putting clients first #MMchat |
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1:04 am
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AnneDGallaher:
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So glad to be a part of #MMChat with @HowellMarketing and @TheSocialCMO -- both good friends and PR Colleagues! |
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1:04 am
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alysdrake:
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RT @TheSocialCMO: ONLY 5 mins until Amy @HowellMarketing & @AnneDGallaher join us on #MMchat to talk Impact & Value of Social Media in #PR! |
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1:04 am
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TheSocialCMO:
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@AnneDGallaher is the Founder/CEO of the Deeter Gallaher Group LLC, a marketing/branding/communications firm in Harrisburg, PA. #MMchat |
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1:04 am
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SarahLWLee:
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I'm here and ready to participate! #mmchat |
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1:04 am
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TheSocialCMO:
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Anne desire's to add greatest value by creating meaningful marketing content for traditional and digital channels. #MMchat |
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1:05 am
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TheSocialCMO:
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Last but not least, Anne is an avid collector of clients who value her ADG Group mantra 'Powerful language. Smart marketing.' #MMchat |
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1:05 am
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CarlSorvino:
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What up #mmchat' Hoping to hang around a bit. Hope err'body's well. |
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1:05 am
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TheSocialCMO:
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Please join me in welcoming Amy @HowellMarketing and @AnneDGallaher as our #MarketerMonday Chat SPECIAL guests this evening! #MMchat |
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1:05 am
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solete:
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Hello! RT @SarahLWLee: Im here and ready to participate! #mmchat |
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1:05 am
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parissab:
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RT @TheSocialCMO: Please join me in welcoming Amy @HowellMarketing and @AnneDGallaher as our #MarketerMonday Chat SPECIAL guests this evening! #MMchat |
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1:05 am
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southsideadguy:
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Good evening y'all! #MMchat |
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1:05 am
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TheSocialCMO:
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Tweetchats are meant to be interactive, feel free to tweet your ideas & opinions on Impact and Value of Social Media in PR #MMchat |
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1:05 am
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HowellMarketing:
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#mmchat So happy to be a part of great crew! |
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1:05 am
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ckburgess:
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RT @TheSocialCMO: Last but not least, Anne is an avid collector of clients who value her ADG Group mantra 'Powerful language. Smart marketing.' #MMchat |
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1:05 am
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mentormarketing:
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evening all #mmchat |
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1:05 am
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solete:
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Present and accounted for!! #mmchat |
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1:05 am
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heidicohen:
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Hi! Pls excuse extra tweets 4 next hour or so as I join #mmchat. I'm Heidi & I blog @ http:/HeidiCohen.com |
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1:06 am
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SMSJOE:
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@CarlSorvino @solete hi guys #mmchat |
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1:06 am
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SMSJOE:
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@mentormarketing hello #mmchat |
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1:06 am
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AnneDGallaher:
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Nice to see familiar PR and SM faces tonight @ckburgess @alysdrake ! #mmchat |
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1:06 am
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CarlSorvino:
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@SMSJOE @solete @ckburgess @josepf - Hello friends! #mmchat |
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1:06 am
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SMSJOE:
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evening @heidicohen #mmchat |
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1:06 am
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Sue_Anne:
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I'm Sue Anne and I do PR and other communications related tasks for @Care2 in California. #mmchat |
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1:07 am
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HowellMarketing:
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Waves! '@AnneDGallaher: Nice to see familiar PR and SM faces tonight @ckburgess @alysdrake ! #mmchat |
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1:07 am
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mentormarketing:
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@SMSJOE hi guy #mmchat |
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1:07 am
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ckburgess:
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#MMChat Hi Everyone! @AnneDGallaher @HowellMarketing @SMSJOE @CarlSorvino @heidicohen @solete @TheSocialCMO |
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1:07 am
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MediaMeredith:
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Excited for #MMChat! Tonight discussing PR and social media--two of my favorite things! #NetDE |
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1:07 am
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solete:
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Hello boys! How are we tonight? RT @SMSJOE: @CarlSorvino @solete hi guys #mmchat |
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1:07 am
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AnneDGallaher:
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Big shout out to @Dan_Christ from Harrisburg #mmchat |
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1:07 am
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SarahLWLee:
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@solete Hi nice to see you here as well! #mmchat |
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1:07 am
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ckburgess:
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Anthony almost missed you...Didn't see you in here ;-) RT @SouthsideAdguy: Good evening y'all! #MMchat |
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1:08 am
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HowellMarketing:
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'@solete: Hello boys! How are we tonight? RT @SMSJOE: @CarlSorvino @solete hi guys #mmchat |
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1:08 am
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dan_christ:
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Here to learn from two of the best. TX! RT @annedgallaher: Big shout out to @Dan_Christ from Harrisburg #mmchat |
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1:08 am
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southsideadguy:
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Q- I get asked is who is the bigger winner and if I dare the true custodian of SM? PR or Advertising? Many say SM IS ALL ABOUT PR #MMchat |
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1:08 am
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Josepf:
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RT @ckburgess: Good evening y'all! #MMchat <<-- hi Peeps! |
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1:08 am
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samfiorella:
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Sorry I'm late, do I need a permission slip from principle to enter? #mmchat |
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1:08 am
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ken_rosen:
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Hi all. Started to remem folks @AnneDGallaher @HowellMarketing @SMSJOE @CarlSorvino @heidicohen @solete @TheSocialCMO @ckburgess.. #mmchat |
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1:08 am
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MatthewLiberty:
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Is there a specific topic or wide open? #mmchat |
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1:08 am
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solete:
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Hola!! @ckburgess: #MMChat Hi Everyone! @AnneDGallaher @HowellMarketing @SMSJOE @CarlSorvino @heidicohen @solete @TheSocialCMO #mmchat |
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1:08 am
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HowellMarketing:
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Welcome!;)) '@samfiorella: Sorry I'm late, do I need a permission slip from principle to enter? #mmchat |
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1:08 am
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SMSJOE:
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@heidicohen indeed i am thanks and you? #mmchat |
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1:09 am
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TheSocialCMO:
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OK for our 1st question ladies what impact & value can small businesses generate fm use of Twitter, Facebook, LinkedIn for PR? #MMchat |
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1:09 am
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AnneDGallaher:
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@MatthewLiberty Value and Impact of SM in PR tonight on #MMChat |
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1:09 am
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Josepf:
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RT @HowellMarketing: Welcome!;)) '@samfiorella: Sorry I'm late, do I need a permission slip from principle to enter? #mmchat <<-- get 2... |
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1:09 am
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samfiorella:
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@MatthewLiberty discussing PR and social media- #mmchat |
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1:09 am
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blueorbitbrand:
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Hi everyone #MMchat |
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1:09 am
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alanbr82:
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Hello everyone #mmchat |
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1:09 am
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solete:
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Not sure if u know u profile pic is horizontal ;) @samfiorella: Sorry Im late, do I need a permission slip from principle to enter? #mmchat |
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1:09 am
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Virulens:
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@mentormarketing Not in the group yet. Love to hear about it. #mmchat |
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1:09 am
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heidicohen:
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Here's Forrester research #socialmedia insights 4 tonite's chat http://bit.ly/9Njj8x #MMChat |
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1:09 am
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southsideadguy:
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@HowellMarketing Good to be here with you... You always inspire with your tweets!!! #MMchat |
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1:09 am
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SarahLWLee:
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Welcome @HowellMarketing and @AnneDGallaher ! Looking forward to what you have two have to share :) #mmchat |
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1:09 am
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samfiorella:
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@solete really? :) when I'm sober, it goes right side up. #mmchat |
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1:10 am
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MatthewLiberty:
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@AnneDGallaher Gotcha, thank you Anne!! #mmchat |
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1:10 am
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ChristinaGace:
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I also listen in and get the transcripts for #MMChat and #jourchat- which happen to be the same time as #megasjobhuntchat tonight. |
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1:10 am
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HowellMarketing:
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Q1: great way to increase #seo and tell your own story! #mmchat |
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1:10 am
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SMSJOE:
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RT @solete: Not sure if u know u profile pic is horizontal ;) @samfiorella gives new meaning to 360 cust view #mmchat |
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1:10 am
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ryanjz:
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Thanks for the inv. guys! I am a journalism student and this is me testing the waters, so to speak #mmchat |
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1:10 am
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MatthewLiberty:
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@samfiorella Thanks Sam, cheers! #mmchat |
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1:10 am
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heidicohen:
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@southsideadguy If done well #sm is integrated across entire organization not just marketing or PR #MMChat |
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1:10 am
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solete:
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Hm, still waiting... RT @samfiorella: @solete really? :) when Im sober, it goes right side up. #mmchat |
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1:10 am
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parissab:
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but be careful of the time suck RT @HowellMarketing: Q1: great way to increase #seo and tell your own story! #mmchat |
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1:10 am
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CarlSorvino:
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A1 - you can begin to impact the conversation that may or may not be going on about you #mmchat |
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1:11 am
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AnneDGallaher:
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Great question Jeff. Q1 Start by listening to people in your space and start conversations where your customers are. #mmchat @TheSocialCMO |
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1:11 am
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blueorbitbrand:
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Topic ideas? What's hot in your 'hood? QR is catching on here in Vancouver #MMchat |
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1:11 am
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Josepf:
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RT @heidicohen: @southsideadguy done well #sm is integrated across entire organization not just marketing or PR #MMChat <<-- she's dead on |
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1:11 am
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HowellMarketing:
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Very good pt '@parissab: but be careful of the time suck~@HowellMarketing: Q1: great way to increase #seo and tell your own story! #mmchat |
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1:11 am
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mentormarketing:
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I think small businesses have great stories, and #socialmedia is a vehicle for storytellers. #mmchat |
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1:11 am
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TheSocialCMO:
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How has corporate marketing been impacted by social media such as Twitter,You Tube, Facebook? #MMchat |
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1:11 am
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southsideadguy:
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GOOD ANSWER @heidicohen: @southsideadguy If done well #sm is integrated across entire organization not just marketing or PR #MMChat |
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1:11 am
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lauraclick:
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Stopping by #MMChat for a minute to say hello & hear what @AnneDGallaher & @HowellMarketing have to say about PR & social media. Join in! |
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1:12 am
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myagenda:
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Hi all! RT @solete: Hola!! @ckburgess: #MMChat Hi Everyone! @AnneDGallaher @SMSJOE @CarlSorvino @heidicohen @solete @TheSocialCMO #mmchat |
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1:12 am
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AnneDGallaher:
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@mentormarketing So true! Our clients expect us to tell their stories to the right target audiences. #mmchat |
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1:12 am
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heidicohen:
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@southsideadguy DATA=>27.7% of Senior Mgmt Champion Social Media via @ClickZ http://bit.ly/g2wKXI #MMChat |
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1:12 am
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LoisMarketing:
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@HowellMarketing Looking forward to your insights tonight on #MMChat. Always good to see you! |
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1:12 am
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cuferg:
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Just checking in to say hello...glad to be able to join for a bit. #mmchat |
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1:12 am
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loumarpen:
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agree @AnneDGallaher: Q1 Start by listening to people in your space and start conversations where your customers are. #mmchat @TheSocialCMO |
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1:12 am
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heidicohen:
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@myagenda @ckburgess @solete Hope u r well. #MMChat |
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1:12 am
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mnburgess:
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Hi, looking forward to your insights, Amy and Anne. #MMchat |
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1:12 am
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margaretmolloy:
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RT @AnneDGallaher @mentormarketing So true! Our clients expect us to tell their stories to the right target audiences. #mmchat |
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1:12 am
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LoisMarketing:
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A break from design and writing to chat with the crowd in #MMChat. Hi all! |
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1:12 am
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HowellMarketing:
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Q 2: #sm has been a huge tidal wave in Corp marketing trends~ all eyes & ears on it..lots of buzz #mmchat |
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1:12 am
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alanbr82:
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RT @mentormarketing: I think small businesses have great stories, and #socialmedia is a vehicle for storytellers. #mmchat |
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1:13 am
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SMSJOE:
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@myagenda hi Jeannette nice to see you #mmchat |
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1:13 am
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AnneDGallaher:
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Q2 Corporate marketing includes so many elements of communication/PR now. The professional has to be versed in digital channels. #mmchat |
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1:13 am
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MatthewLiberty:
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@mentormarketing completely agree, #sm is absolutely about stories, humanizing businesses, etc. #mmchat |
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1:13 am
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solete:
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Very well thanks! And you? RT @heidicohen: @myagenda @ckburgess @solete Hope u r well. #mmchat |
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1:13 am
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ken_rosen:
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A1 hidden value for us has been building a body of content we can use in other ways
#mmchat |
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1:13 am
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HowellMarketing:
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TY Lois!! '@LoisMarketing: @HowellMarketing Looking forward to your insights tonight on #MMChat. Always good to see you! |
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1:13 am
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AnneDGallaher:
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@lauraclick Hello Laura. #mmchat |
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1:13 am
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chrisyates11:
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Thx 4 this RT @heidicohen: Here's Forrester research #socialmedia insights 4 tonite's chat http://bit.ly/9Njj8x #MMChat |
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1:13 am
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heidicohen:
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@AnneDGallaher Hi Anne. Agree 1st thing any biz must do is listen 2 propsects, customers & public #MMChat |
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1:13 am
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blueorbitbrand:
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@AnneDGallaher Great group of social Mavens here - thanks for #mmchat - I learn a lot. |
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1:13 am
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mikulaja:
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Whew, dropping in on MM chat a bit late, can someone RT Q1 ? #mmchat |
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1:13 am
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HowellMarketing:
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Yes! '@alanbr82: RT @mentormarketing: I think small businesses have great stories, and #socialmedia is a vehicle for storytellers. #mmchat |
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1:13 am
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Josepf:
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RT @HowellMarketing: Q1: #mmchat Have engaged employees who will mention on their own sites... |
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1:14 am
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LoisMarketing:
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@ryanjz Good to see you and meet you -- thanks for the follow! #MMChat |
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1:14 am
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TCoughlin:
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Twitter and FB have been great for our small biz for two reasons - they are free and easy for positioning w/in our local niche. #MMchat |
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1:14 am
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AnneDGallaher:
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@heidicohen It's sometimes hard to tell businesses to hire us to help them listen, but you have to know what the conversations are. #mmchat |
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1:14 am
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samfiorella:
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A1: Blogger outreach for Chef Boyardee, SE0 - specific content guides. In 6 weeks: traffic up 23%, position 15 to 4 on Google #mmchat |
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1:14 am
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InfoSara:
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Thx for sharing! RT @heidicohen: Here's Forrester research #socialmedia insights 4 tonite's chat http://bit.ly/9Njj8x #MMChat |
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1:14 am
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CASUDI:
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A1 #SM allows for you to converse and see what rings peoples bells :-) #MMchat |
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1:14 am
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SarahLWLee:
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@AnneDGallaher That is so true, not online digital but preferably write, design, speak well and so much more! ;) #mmchat |
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1:14 am
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CarlSorvino:
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I think corporae marketing also realized how little impact they have in #sm as well #mmchat |
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1:14 am
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myagenda:
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Actually recommended RT @southsideadguy @heidicohen @southsideadguy If done well #sm is integrated across organization not just mktg #mmchat |
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1:14 am
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mnburgess:
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@annedgallagher, Good work helping Ford to become "America's car" #MMchat |
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1:14 am
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heidicohen:
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@HowellMarketing While #sm shiny bright thing in #PR & #marketing need 2 implement across org #MMChat |
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1:14 am
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HowellMarketing:
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True!! Thx '@Josepf: RT @HowellMarketing: Q1: #mmchat Have engaged employees who will mention on their own sites... |
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1:14 am
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AnneDGallaher:
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Glad to have you here!! RT @blueorbitbrand: @AnneDGallaher Great group of social Mavens here - thanks for #mmchat - I learn a lot. #mmchat |
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1:14 am
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ckburgess:
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RT @southsideadguy: GOOD ANSWER @heidicohen: @southsideadguy If done well #sm is integrated across entire organization not just marketing or PR #MMChat |
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1:14 am
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mirmirage:
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@LoisMarketing Lois you're a multiple woman now #MMChat. ' |
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1:14 am
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TheSocialCMO:
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For our third #MMchat question, What has NOT changed in the PR industry since the rise of social media? |
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1:14 am
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lauraclick:
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@AnneDGallaher Hi Anne! Good to chat with you again today! #mmchat |
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1:14 am
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MediaMeredith:
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RT @Josepf: RT @HowellMarketing: Q1: #mmchat Have engaged employees who will mention on their own sites... |
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1:14 am
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alanbr82:
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@annedgallaher The follow up how versed does the corp market/pr have to be in technology? #mmchat |
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1:15 am
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ken_rosen:
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Simple, but key. SM is a megaphone anyone can us..just have to draw eyes RT @TCoughlin: they are free and easy #mmchat |
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1:15 am
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TCoughlin:
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A3: billing rates #MMchat |
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1:15 am
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LoisMarketing:
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@mirmirage LOL! Yes :) #MMChat is "Marketer Monday Chat" -- taking a break from writing my next post for @Formula1Blog :) |
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1:15 am
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southsideadguy:
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@AnneDGallaher: IF YOU'RE NOT versed in digital channels = DEATH!!! Quick and painful! Digital Native isn't a buzzterm #mmchat |
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1:15 am
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loumarpen:
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Yes - making it real RT @MatthewLiberty: @mentormarketing completely agree, #sm is about stories, humanizing businesses, etc. #mmchat |
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1:15 am
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myagenda:
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Good to see you Heidi! it's been a while..RT @heidicohen: @myagenda @ckburgess @solete Hope u r well. #mmchat |
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1:15 am
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mattpkelly:
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@mikulaja Q1: great way to increase #seo and tell your own story! #mmchat |
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1:15 am
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ChrisDrinkut:
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A. 1 Video is a compelling format for storytelling, but again watch out for the time (and resource) suck #mmchat |
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1:15 am
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parissab:
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RT @southsideadguy: @AnneDGallaher: IF YOU'RE NOT versed in digital channels = DEATH!!! Quick and painful! Digital Native isn't a buzzterm #mmchat |
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1:15 am
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dan_christ:
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@annedgallaher And what, why you're listening. Really interested in hearing how strategy ties into all this. @heidicohen #mmchat |
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1:21 am
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CarlSorvino:
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@ellejack - Sure but I have never seen proof that was gotten without hard work ;) #sm #mmchat |
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1:21 am
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HowellMarketing:
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Q 4: gotta use Twitter and all #sm if you are in PR! Viral news! Anyone can break news now #mmchat |
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1:21 am
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BSitko:
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@myagenda @blueorbitbrand @SMSJOE @CarlSorvino HR? I wish...how about C-Level? #mmchat |
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1:21 am
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SarahLWLee:
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RT @HowellMarketing: Q4: PR is 24/7. Twitter= trip wire for PR! <-- Haha! There is always much more work to do! #mmchat |
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1:21 am
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heidicohen:
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@AnneDGallaher @mikulaja Agree there are more channels which work both ways 4 co- positive & negative. Back 2 need 4 monitoring! #MMChat |
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1:21 am
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cuferg:
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RT @CarlSorvino: I think smart PR folks have adapted #sm same way smart creatives, marketers, strategists, etc. Its another tool. #mmchat |
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1:21 am
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lauraclick:
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@mikulaja @TheSocialCMO Yes! Amen. PR is still about story & message, despite the medium. #mmchat |
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1:21 am
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southsideadguy:
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TRUTH: RT @HowellMarketing: Q4: PR is 24/7. Twitter= trip wire for PR! #mmchat |
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1:21 am
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LoisMarketing:
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#MMChat Q4 As a PR advisor I am teaming with more and more HR managers to help them set and communicate SM policies to staff |
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1:21 am
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MediaMeredith:
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@carlsorvino So right! Doing #sm right involves research and constant monitoring to ensure your brand is growing in the right ways #MMChat |
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1:21 am
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samfiorella:
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Killing me. Qs coming faster than I internet can stream. Wow. fast gro 2nite. #mmchat |
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1:22 am
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Note_to_CMO:
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RT @SMSJOE: with SM PR mgr is more of an ambassador and shepherd #mmchat [And mkter. Read @dmscott 's Real Time Mkting+PR?] |
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1:22 am
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SMSJOE:
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RT @myagenda: @blueorbitbrand Having a hard time making HR depts see the benefits of sm @SMSJOE @CarlSorvino < sad but true #mmchat |
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1:22 am
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loumarpen:
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RT @AnneDGallaher: @blueorbitbrand Remind companies that it's best to know what competition is saying and engage instead of ignoring audience input. #mmchat |
|
1:22 am
|
ryanjz:
|
@HowellMarketing anyone can break news but it's up to you to cultivate the reach of your story #mmchat |
|
1:22 am
|
alanbr82:
|
@tcoughlin agreed and should include SEO as well. #mmchat |
|
1:22 am
|
solete:
|
A3: Still have to get messages out, platforms to reach people have changed/talking with people not at. #mmchat |
|
1:22 am
|
mnburgess:
|
RT @lauraclick: Love this. RT @HowellMarketing: PR is 24/7. Twitter = trip wire for PR! #mmchat | TW is "always on" |
|
1:22 am
|
AnneDGallaher:
|
We as PR professionals are expected to do it all now--communicate, engage, market, educate, persuade, sell. Need to grasp basics. #MMchat |
|
1:22 am
|
HowellMarketing:
|
Very true;)) thx ?@ryanjz: @HowellMarketing anyone can break news but it's up to you to cultivate the reach of your story #mmchat |
|
1:22 am
|
blueorbitbrand:
|
RT @lauraclick @HowellMarketing >>24/7 EXACTLY - and ONE trip wire muff lives FOREVER. Think twice before you hit ENTER! #mmchat |
|
1:22 am
|
heidicohen:
|
@HowellMarketing Agree need 2 track all forms of #socialmedia 4 brand, product, co name, comp, senior mgmt 2 be on top of game #MMChat |
|
1:22 am
|
mikulaja:
|
@LauraClick Exactly- format of msg may need to change to fit medium, but it's still about the MESSAGE #mmchat |
|
1:22 am
|
MediaMeredith:
|
RT @HowellMarketing: Q4: PR is 24/7. Twitter= trip wire for PR! #mmchat |
|
1:22 am
|
TheSocialCMO:
|
What are the biggest challenges corporate has when managing crisis communications & how does SM help? Hurt? #MMchat |
|
1:22 am
|
TCoughlin:
|
Smart PR veterans also seem to be able to handle SM crises more calmly - they've been doing this stuff for ages. #MMchat |
|
1:23 am
|
CarlSorvino:
|
Most HR just wants to slap a policy in front of err'body. Makes people shy away from engaging with #sm even more #mmchat |
|
1:23 am
|
SarahLWLee:
|
RT @CarlSorvino: I think smart PR folks have adapted #sm same way smrt creatives, mketers, strtegists etc have. Its another tool. #mmchat |
|
1:23 am
|
SMSJOE:
|
RT @BSitko: @myagenda @blueorbitbrand @SMSJOE @CarlSorvino HR? I wish...how about C-Level?<only small % involved #mmchat |
|
1:23 am
|
ken_rosen:
|
Useful imagery RT @Note_to_CMO: RT @SMSJOE: with SM PR mgr is more of an ambassador and shepherd #mmchat |
|
1:23 am
|
chrisyates11:
|
Make it a team effort RT @heidicohen: done well #sm is integrated across entire organization not just marketing or PR #MMChat |
|
1:23 am
|
heidicohen:
|
@AnneDGallaher #PR function has extended across communications spectrum. #MMChat |
|
1:23 am
|
alanbr82:
|
RT @AnneDGallaher: We as PR professionals are expected to do it all now--communicate, engage, market, educate, persuade, sell. Need to grasp basics. #MMchat |
|
1:23 am
|
Note_to_CMO:
|
@blueorbitbrand But many PR depts moving from "chiseled in stone/release" mentality to "story will morph over next 10 min" #mmchat |
|
1:23 am
|
margaretmolloy:
|
Find #SM to be a good way to stay in touch with prospective clients and keep warm relationships...a gentler CRM #MMChat |
|
1:23 am
|
SMSJOE:
|
@Note_to_CMO thanks i will read it #mmchat |
|
1:23 am
|
mikulaja:
|
@Note_to_CMO WikiLeaks is a great example & Sec. Clinton is on PR damage control! #mmchat |
|
1:23 am
|
solete:
|
RT @HowellMarketing: Q4: PR is 24/7. Twitter= trip wire for PR! #mmchat |
|
1:23 am
|
mentormarketing:
|
social media is re-creating demand for marketing generalists, since specialists in SEO, email, PR all need to know everything... #mmchat |
|
1:23 am
|
loumarpen:
|
True - it is time intensive and one must prioritize RT @HowellMarketing: Q4: PR is 24/7. Twitter= trip wire for PR! #mmchat |
|
1:24 am
|
heidicohen:
|
@HowellMarketing Need 2 be able 2 adapt ur firm #MMChat |
|
1:24 am
|
Note_to_CMO:
|
@SMSJOE Really is worth a read. Good insights on what "PR" means today, ie, Oakley/Chilean miners, etc. #mmchat |
|
1:24 am
|
CarlSorvino:
|
RT @mentormarketing: social media is re-creating demand for marketing generalists, since specialists in SEO, email, PR all need to know everything... #mmchat |
|
1:24 am
|
brandcottage:
|
@TCoughlin u r so right. Big adjustment for PR is shift from outbound to inbound marketing...that, and relinquishing msg control. #MMchat |
|
1:24 am
|
HowellMarketing:
|
Q5: Crisis mgmt means fast to tell story, get facts, be transparent fast! No time to dilly! Gotta be ready, policy, legal, hr #mmchat |
|
1:24 am
|
heidicohen:
|
@HowellMarketing Need 2 be able 2 adapt ur story 2 what's hot #MMChat |
|
1:24 am
|
alanbr82:
|
@dan_christ Exactly content is KING, PR can really help, but should not try to be Atlas & take it all on their shoulders. #mmchat |
|
1:24 am
|
ken_rosen:
|
With so much "flow," will audiences become more forgiving of mistakes? #mmchat |
|
1:24 am
|
MediaMeredith:
|
RT @chrisyates11: Make it a team effort RT @heidicohen: done well #sm is integrated across entire organization not just marketing or PR #MMChat |
|
1:24 am
|
piplzchoice:
|
RT @margaretmolloy: Find #SM to be a good way to stay in touch with prospective clients and keep warm relationships...a gentler CRM #mmchat |
|
1:24 am
|
loumarpen:
|
RT @heidicohen: @southsideadguy @annegallher As columnist I think that a gr8 PR professional is worth their wgt in gold! #MMChat |
|
1:24 am
|
surveyork:
|
RT @mikulaja: @Note_to_CMO WikiLeaks is a great example & Sec. Clinton is on PR damage control! #mmchat |
|
1:24 am
|
ryanjz:
|
@mikulaja @Note_to_CMO I think Sen. Clinton will soon (if not already) realize that even PR has its limits! #mmchat |
|
1:24 am
|
Note_to_CMO:
|
@mikulaja Wikileaks shows impact of a super-empowered individual (and a bad guy, but a super-empowered bad guy). #mmchat |
|
1:25 am
|
blueorbitbrand:
|
If you have a mess on your hands - step up and BE HONEST from second one. Slime it - and you wear it. #mmchat |
|
1:25 am
|
TranqJones:
|
PR is now a multidimensional intrument... beyond story and placement, it should include conversation. #mmchat |
|
1:25 am
|
heidicohen:
|
@TheSocialCMO Biggest crisis mgmt challenge is 2 be able 2 tell what is going 2 grow into a crisis #MMChat |
|
1:25 am
|
keithprivette:
|
@heidicohen @HowellMarketing also track the "sucks" part of that equation #mmchat |
|
1:25 am
|
HowellMarketing:
|
On Crisis PR: can't hide, facts impt, work with reporters, get C-suite on board in advance of crisis. Know it can happen to u #mmchat |
|
1:25 am
|
Note_to_CMO:
|
@ryanjz Where would I start/stop on that one! Agreed. #mmchat |
|
1:25 am
|
SMSJOE:
|
Huge issue is control. Need to focus on internal networks keep folks informed quickly #mmchat |
|
1:25 am
|
DebWeinstein:
|
Hi #MMchat @AnneDGallaher & @HowellMarketing Sorry to be late. Busy doing IRL PR! ;) Glad to see so many friends @CarlSorvino & @jospf etc. |
|
1:25 am
|
mikulaja:
|
@alanbr82 @dan_christ Content is king, but PR helps shape & distribute that content. #mmchat |
|
1:25 am
|
samfiorella:
|
Q5: bloggers react fast to crisis, but not necessarily with facts. First seems to be better than accurate 2day. Need trad PR back. #mmchat |
|
1:25 am
|
ckburgess:
|
RT @AnneDGallaher: We as PR professionals are expected to do it all now--communicate, engage, market, educate, persuade, sell. Need to grasp basics. #MMchat |
|
1:25 am
|
ken_rosen:
|
Big deal for us. If your cust is not online yet, you connect VIA their team RT @SMSJOE: how about C-Level?<only small % involved #mmchat |
|
1:25 am
|
MelissaNeece:
|
RT @AnneDGallaher: We as PR professionals are expected to do it all now--communicate, engage, market, educate, persuade, sell. Need to grasp basics. #MMchat |
|
1:25 am
|
AnneDGallaher:
|
Q5 We are doing PR & biz at the speed of thought now, to borrow from Bill Gates. SM allows for immediate response and iteration. #mmchat |
|
1:25 am
|
CarlSorvino:
|
For corps. crisis mgmnt. sometimes means shutting down the 2 way flow of convo when what you want to do is open it up even more #mmchat |
|
1:25 am
|
ellejack:
|
RT @TranqJones: PR is now a multidimensional intrument... beyond story and placement, it should include conversation. #mmchat |
|
1:26 am
|
AnneDGallaher:
|
@DebWeinstein Now the #MMchat will be on fire ; ))) |
|
1:26 am
|
heidicohen:
|
@HowellMarketing @DMScott's new book is gr8 reference 4 crisis mgmt-How do u use situation 2 ur advantage http://bit.ly/bXtVLD #MMChat |
|
1:26 am
|
SarahLWLee:
|
RT @HowellMarketing: Crisis mgmt means fast to tell story, get facts, be transparent fast! No time to dilly! Gotta be ready... #mmchat |
|
1:26 am
|
CarlSorvino:
|
@DebWeinstein @AnneDGallaher @HowellMarketing @jospf - Hey Deb. Nice to see you in 'da flo' #MMchat |
|
1:26 am
|
dan_christ:
|
Less. Much more discriminating consumers, imo RT @ken_rosen: With so much "flow," will audiences become more forgiving of mistakes? #mmchat |
|
1:26 am
|
TheSocialCMO:
|
What's the single most compelling #PR reason for a company to participate in social media? #MMchat |
|
1:26 am
|
ChrisDrinkut:
|
A. 4 Monitoring 'level of influencers' even *authority of link hosts* is increasingly PRs role. #mmchat |
|
1:26 am
|
MediaMeredith:
|
RT @HowellMarketing: On Crisis PR: can't hide, facts impt, work with reporters, get C-suite on board in advance of crisis. Know it can happen to u #mmchat |
|
1:26 am
|
lauraclick:
|
@AnneDGallaher @mikulaja @heidicohen @lauraclick Yes, very true.
#mmchat |
|
1:26 am
|
LoisMarketing:
|
RT @HowellMarketing: Q5: Crisis mgmt means fast to tell story, get facts, be transparent fast! Gotta be ready, policy, legal, hr #mmchat |
|
1:26 am
|
heidicohen:
|
@keithprivette True firms must be able 2 distill negative comments & fast! #MMChat |
|
1:26 am
|
brandcottage:
|
@mentormarketing so many mktng specialists have adapted a role in #sm. not just pr folks #mmchat |
|
1:26 am
|
mnburgess:
|
Must precede crisis mgmt w/risk mgmt strategy #MMchat |
|
1:26 am
|
Note_to_CMO:
|
RT @heidicohen: @HowellMarketing @DMScott's new book is gr8 ref 4 crisis mgmt-How 2 use sit 2 ur advantage http://bit.ly/bXtVLD #MMChat |
|
1:26 am
|
loumarpen:
|
In the end it is about relationships - that hasn't changed - just intensified #MMchat |
|
1:26 am
|
ColeChamPR:
|
RT @TheSocialCMO: What's the single most compelling #PR reason for a company to participate in social media? #MMchat |
|
1:26 am
|
AnneDGallaher:
|
Yes! RT @HowellMarketing: Crisis mgmt means fast to tell story, get facts, be transparent fast! No time to dilly! Gotta be ready... #mmchat |
|
1:26 am
|
cuferg:
|
@ken_rosen I think audiences already have become more forgiving. See #Google #Groupon stories last week. #mmchat |
|
1:26 am
|
SMSJOE:
|
RT @mikulaja: @alanbr82 @dan_christ Content is king, but PR helps shape & distribute that content. #mmchat |
|
1:26 am
|
CASUDI:
|
@ken_rosen I think less forgiving as there is so much competition ~ You have to stand out of the crowd ( not w mistakes tho)#MMchat |
|
1:27 am
|
solete:
|
Q5 SM can help because it enables a company to immediately address a crisis. Opportunity to correct mistakes. #mmchat |
|
1:27 am
|
parissab:
|
re compelling: only you can be your best advocate and own your story... unless you have well trained stepford wives #MMchat |
|
1:27 am
|
LoisMarketing:
|
#MMChat Classic case of expect the best, prepare for the worst. Have your policies, plan, key personnel and message ready -- always |
|
1:27 am
|
ken_rosen:
|
That's scaarry RT @CarlSorvino: crisis mgmnt. sometimes means shutting down 2 way flow when what you want to do is open it #mmchat |
|
1:27 am
|
CarlSorvino:
|
+1 RT @SMSJOE: RT @mikulaja: @alanbr82 @dan_christ Content is king, but PR helps shape & distribute that content. #mmchat |
|
1:27 am
|
HowellMarketing:
|
Q6: single reason to use #sm: that's tough! I'd have to say to tell your own story..estab your own 'digital footprint' #mmchat |
|
1:27 am
|
heidicohen:
|
@TheSocialCMO Another challenge 4 crisis mgmt is having strong #socialmedia monitoring in place. Takes time 2 do well #MMChat |
|
1:40 am
|
TheSocialCMO:
|
RT @HowellMarketing: Yep!!! ?@AnneDGallaher: Compelling reason to participate in SM? Build your community before you need to. #mmchat |
|
1:40 am
|
chris_naylor:
|
@tommoradpour How do you convey this to management that only see ROI as revenue? #mmchat |
|
1:40 am
|
MediaMeredith:
|
@tommoradpour Great point! It's about relationship building for your brand and becoming a reliable source #MMChat |
|
1:40 am
|
myagenda:
|
Very true!! RT @MediaMeredith: RT @TomMoradpour: ROI does not always mean "revenue". Reputation and Brand Value are also part of ROI #mmchat |
|
1:40 am
|
MatthewLiberty:
|
@samfiorella Agreed Sam. ROI in many cases is realtionships, not $$ @mnburgess #mmchat |
|
1:41 am
|
HowellMarketing:
|
ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:41 am
|
TomMoradpour:
|
Exactly RT @mikulaja: @TomMoradpour Agreed- brand value/brand awareness is a "return" even if it isn't a dollar. #mmchat |
|
1:41 am
|
chrisyates11:
|
RT @heidicohen: Here are some other #sm metrics via @clickz http://bit.ly/8Yl9l9 #MMChat |
|
1:41 am
|
Area224:
|
Art and Science - #MMchat - easy to say "what's the ROI" and also easy to say it's all about relationships. Balance. |
|
1:41 am
|
heidicohen:
|
@AnneDGallaher @howellmarketing #PR as w/ any biz strategy needs 2 work towards overarching goals. #MMChat |
|
1:41 am
|
thatwoman_is:
|
Very good question. RT @chris_naylor: @tommoradpour How do you convey this to management that only see ROI as revenue? #mmchat |
|
1:41 am
|
SarahLWLee:
|
What would be awesome is to have blended team that combines mktg, PR, sales, customer svc & #sm. Challenging but good concept. #mmchat |
|
1:41 am
|
ken_rosen:
|
+1RT @TheSocialCMO: RT @HowellMarketing: ?@AnneDGallaher: Compelling reason for SM? Build community before you need to. #mmchat |
|
1:41 am
|
MediaMeredith:
|
RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:41 am
|
danperezfilms:
|
@chrisyates11 @mikulaja You can dress it up however you like, but return on "engagement" & "Relationship" is ROI #mmchat |
|
1:41 am
|
rap584:
|
RT @MatthewLiberty: ROI is def important but relationships take time to build, but they do result in revenue #mmchat |
|
1:41 am
|
MatthewLiberty:
|
@SMSJOE @TomMoradpour completely agree on roi not always meaning revenue, y is that so hard for most to understand? #mmchat |
|
1:41 am
|
SMSJOE:
|
RT @HowellMarketing: ROI also stands for Risk of Ignorance<- My new favorite thanks #mmchat |
|
1:41 am
|
mnburgess:
|
RT @TomMoradpour: What is the ROI of customer service? How is it calculated? #mmchat | Calls taken, speed to ans, abandon rate....... |
|
1:41 am
|
dan_christ:
|
Yes, thank you. Has taken me a while to see that re #SM strategy. Should've tuned in b4 @ken_rosen @annedgallaher @HowellMarketing #mmchat |
|
1:41 am
|
heidicohen:
|
@DebWeinstein Hi! Gr8 pts.Esp engagement & awareness #MMChat |
|
1:41 am
|
TomMoradpour:
|
What's the ROI of NOT listening? RT @jasonkonopinski: What's the ROI on listening? #mmchat |
|
1:41 am
|
Note_to_CMO:
|
RT @SMSJOE: RT @TomMoradpour: Reputation + Brand Value also part of ROI #mmchat [Recall Aaker rsch: 1% brand equity = 1% corp valuation] |
|
1:41 am
|
samfiorella:
|
@SMSJOE best SoMe ROI line ever via @JasonFalls: SoMeROI? What the ROI on you stapler? #mmchat. |
|
1:42 am
|
thatwoman_is:
|
RT @solete: RT @AnneDGallaher: @kennethkowal If your tweets or blog comments bring media attention and your client is sourced, thats an ROI. #mmchat |
|
1:42 am
|
TCoughlin:
|
Q: What's one core skill a new SM practitioner can learn from a PR pro? Calm headedness? #MMchat |
|
1:42 am
|
MatthewLiberty:
|
Brilliant---> RT @HowellMarketing ROI also stands for 'Risk of Ignorance' #mmchat - #mmchat |
|
1:42 am
|
mikulaja:
|
@TomMoradpour Ppl who emphasize ROI of sm are thinking of sm only as a sales channel, when it can be so much more. #mmchat |
|
1:42 am
|
heidicohen:
|
@CASUDI Hi! Hope u r well. #MMChat |
|
1:42 am
|
AnneDGallaher:
|
@heidicohen Yes. Before using social media, we tie it to expected results. What's your time worth? What's the price of community? #mmchat |
|
1:42 am
|
Note_to_CMO:
|
@TomMoradpour Depends on what you're NOT listening to... sorry, had to say it... #mmchat |
|
1:42 am
|
CASUDI:
|
@jasonkonopinski Relationships but that's not just listening, that's doing something w it ~ like engaging /conversing #MMchat |
|
1:42 am
|
myagenda:
|
Maybe planning on lead conversion instead.RT @chris_naylor: @tommoradpour How do you convey this to management ? #mmchat |
|
1:42 am
|
unmarketing:
|
@TomMoradpour and sometimes more importantly, the value of publicized customer service #mmchat |
|
1:42 am
|
alanbr82:
|
@jasonkonopinski Se should change the term from "listening" 2 "learning" more importantly how do you react to what you learned #mmchat |
|
1:42 am
|
mnburgess:
|
#MMchat 70% of Coke's value is equity is purely fr the BRAND |
|
1:42 am
|
cuferg:
|
RT @samfiorella: @SMSJOE best SoMe ROI line ever via @JasonFalls: SoMeROI? What the ROI on you stapler? #mmchat. #mmchat |
|
1:42 am
|
ken_rosen:
|
Might start with accepted value of Coke's brand..Apple's RT @chris_naylor: @tommoradpour How convey to mgmt-only see ROI=revenue? #mmchat |
|
1:42 am
|
djplb:
|
RT @TomMoradpour: ROI does not always mean "revenue". Reputation and Brand Value are also part of ROI #mmchat |
|
1:42 am
|
MatthewLiberty:
|
RT @mikulaja: @TomMoradpour Ppl who emphasize ROI of sm are thinking of sm only as a sales channel, when it can be so much more. #mmchat |
|
1:42 am
|
mikulaja:
|
If you're using sm for cust serv/cust retention, HR (recruiting), brand building, how do you measure ROI? #mmchat |
|
1:42 am
|
solete:
|
RT @AnneDGallaher: Before using social media, we tie it to expected results. Whats your time worth? Whats the price of community? #mmchat |
|
1:42 am
|
SMSJOE:
|
RT @samfiorella best SoMe ROI line ever via @JasonFalls: SoMeROI? What the ROI on you stapler? #mmchat.<-nice #mmchat |
|
1:43 am
|
samfiorella:
|
yes & relationships then drives sales. RT @MatthewLiberty: @samfiorella Agreed ROI in many cases is realtionships, not $$ @mnburgess #mmchat |
|
1:43 am
|
HowellMarketing:
|
Did u see my last tweet!? Lol ?@TomMoradpour: What's the ROI of NOT listening? RT @jasonkonopinski: What's the ROI on listening? #mmchat |
|
1:43 am
|
AnneDGallaher:
|
Start with a plan. RT @heidicohen: @AnneDGallaher @howellmarketing #PR as w/ any biz strategy needs 2 work towards overarching goals #MMChat |
|
1:43 am
|
heidicohen:
|
@thatwoman_is @chris_naylor @tomMoradpour Need 2 think of ROI broadly. Expense save is improved ROI #MMChat |
|
1:43 am
|
rubymarcom:
|
@jasonkonopinski Anticipating the next necessary moves 2 effectively position your comp where it needs to be 2 respond to cust needs #mmchat |
|
1:43 am
|
TranqJones:
|
How to engage. RT @TCoughlin: Q: What's one core skill a new SM practitioner can learn from a PR pro? Calm headedness? #MMchat |
|
1:43 am
|
ChrisDrinkut:
|
@jasonkonopinski Mega intelligence is at least one part of that... Re: ROI on listening. #mmchat Listen Apply & Learn (big ups) |
|
1:43 am
|
TomMoradpour:
|
I LOVE this RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:43 am
|
TheSocialCMO:
|
RT @TomMoradpour: What is the ROI of customer service? How is it calculated? #mmchat |
|
1:43 am
|
CASUDI:
|
@heidicohen doing more listening tonight then engaging ! sometimes that's good :-) #MMchat |
|
1:43 am
|
Note_to_CMO:
|
ROI of SM can often be similar to asking how many goals your goalie scores (or TD's by your safety, for us Americans) #mmchat |
|
1:43 am
|
mnburgess:
|
RT @TomMoradpour: I LOVE this RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:43 am
|
ckburgess:
|
RT @TomMoradpour: I LOVE this RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:43 am
|
AnneDGallaher:
|
RT @SMSJOE: RT @HowellMarketing: ROI also stands for Risk of Ignorance<- My new favorite thanks #mmchat |
|
1:43 am
|
heidicohen:
|
@TCoughlin Best skill 2 learn from PR is 2 adapt ur firm's story in positive light 2 situation #MMChat |
|
1:43 am
|
loumarpen:
|
@howellmarketing @annedgallaher Shouldn't ROI be more about behavior changes and direction than only amplification? #MMchat |
|
1:44 am
|
katoar:
|
RT @TomMoradpour: I LOVE this RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:44 am
|
TomMoradpour:
|
@chris_naylor tough if they do - are they in a commodity business? No vlue of building an iconic, loved, respected brand? #mmchat |
|
1:44 am
|
Note_to_CMO:
|
RT @TomMoradpour: RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat [Yeah, wouldn't run that past the CEO tho] |
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1:44 am
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CarlSorvino:
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Wouldn't the ROI be someone talking back? #mmchat |
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1:44 am
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MatthewLiberty:
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@samfiorella relationships drive sales, 1,000% right, that's y SM needs to b given some room/ time to build @mnburgess #mmchat |
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1:44 am
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atayraco:
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RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat #in |
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1:44 am
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SMSJOE:
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RT@AnneDGallaher:Start with a plan.RT @heidicohen:@howellmarketing #PR as w/ any biz strategy needs 2 work towards overarching goals #mmchat |
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1:44 am
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alanbr82:
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RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
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1:44 am
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solete:
|
Depends on biz; call centers has lots of measures. RT @TomMoradpour: What is the ROI of customer service? How is it calculated? #mmchat |
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1:44 am
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heidicohen:
|
True as Return on Influence =>RT @HowellMarketing:ROI also stands for 'Risk of Ignorance' #mmchat #MMChat |
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1:44 am
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derenburger:
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Like this!! RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
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1:44 am
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heidicohen:
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@sourcepov Let's chat offline. #MMChat |
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1:44 am
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TCoughlin:
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@TranqJones Yes, definitely an acquired/learned skill. #MMchat |
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1:45 am
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jasonkonopinski:
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@alanbr82 absolutely - obsessing on ROI is dangerous and undermining to #SM efforts #mmchat |
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1:45 am
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samfiorella:
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Luv it. RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
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1:45 am
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danperezfilms:
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@MatthewLiberty @samfiorella @mnburgess Companies survive on revenues, not relationships, yes? #mmchat |
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1:45 am
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heidicohen:
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@SMSJOE Have 2 remember w/marketing & PR Strategy is tactics towards a goal from Art of War #MMChat |
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1:45 am
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TomMoradpour:
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@MatthewLiberty @smsjoe it's quite obvious to me - but not an excuse to say "can't be measured". #mmchat |
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1:45 am
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dan_christ:
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RT @annedgallaher: Start with a plan. RT @howellmarketing #PR as w/ any biz strategy needs 2 work towards overarching goals #MMChat |
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1:45 am
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DebWeinstein:
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Effective PR tells an honest, fact-based, bullet-proof story based on anticipating negatives @dan_christ @ryanjz @brandcottage #MMchat |
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1:45 am
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thatwoman_is:
|
@heidicohen @tomMoradpour @chris_naylor #mmchat re:ROI = visibility + team buy-in /customer satisfaction = $$$ |
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1:45 am
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AndreW486:
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RT @HowellMarketing: Did u see my last tweet!? Lol ?@TomMoradpour: What's the ROI of NOT listening? RT @jasonkonopinski: What's the ROI on listening? #mmchat |
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1:45 am
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ENTokyoJP:
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RT @HowellMarketing: Crisis? Media will find you. Get your legal team ready #mmchat |
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1:46 am
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TheSocialCMO:
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RT @AnneDGallaher: For #PR and #social media to retain a seat at the table, need to think in terms of profitability and advancing the business. #mmchat |
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1:46 am
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MelissaNeece:
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Fantastic!-->RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
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1:46 am
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loumarpen:
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LOL I might borrow that RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
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1:46 am
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MatthewLiberty:
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@danperezfilms agreed, companies need revenue, which SM WILL lead to if given opportunity @MatthewLiberty @samfiorella @mnburgess #mmchat |
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1:46 am
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TomMoradpour:
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@Note_to_CMO LOL! No I guess you're right ;-). How are you tonight? #mmchat |
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1:46 am
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heidicohen:
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@TomMoradpour: Gr8 pt since customer service often low on corporate ladder. In #sm customer service has 10 min response time! #MMChat |
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1:46 am
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samfiorella:
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@danperezfilms was waiting for u. What took so long? Yes they do. And relationships brings the revenue in today's connected age. #mmchat |
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1:46 am
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AnneDGallaher:
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@loumarpen ROI can be placing an op-ed or putting a #PR crisis out. Changing behavior too. #mmchat |
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1:46 am
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rubymarcom:
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@alanbr82 U react in a way that demonstrates 2 ur cust that u r listening so they keep talk so you keep responding & cust more loyal #mmchat |
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1:46 am
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MediaMeredith:
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You can define ROI however it fits your biz! That's one of the awesome pieces of #sm-you can directly focus on getting what you want #MMChat |
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1:46 am
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ken_rosen:
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BIG pt, if want to get backing RT @TomMoradpour: @MatthewLiberty @smsjoe obvious to me-but not excuse to say "cant be measured" #mmchat |
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1:46 am
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Note_to_CMO:
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@TomMoradpour Much divided attention tonight - how are things over there? #mmchat |
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1:46 am
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TranqJones:
|
Put customer ROI before your own ROI and you'll eventually reap benefits. It builds loyalty. #mmchat |
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1:46 am
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ChrisDrinkut:
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Loyalty Measures are a gauge. repeat purchases, etc RT @TomMoradpour What is the ROI of customer service? How is it calculated? #mmchat |
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1:46 am
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SMSJOE:
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RT @TomMoradpour: @MatthewLiberty @smsjoe its quite obvious to me - but not an excuse to say "cant be measured".<- yep challenging #mmchat |
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1:47 am
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HowellMarketing:
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?@samfiorella: @danperezfilms was waiting for u. What took so long? And relationships brings the revenue in today's connected age. #mmchat |
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1:47 am
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CarlSorvino:
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Saying hello to @danperezfilms @tommoradpour @ken_rosen @tranqjones - nice seeing you in the flo' #mmchat |
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1:47 am
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dan_christ:
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One metric would be retention or reduced churn, imo. RT @TomMoradpour: What is the ROI of customer service? How is it calculated? #mmchat |
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1:47 am
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myagenda:
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RT @MatthewLiberty: @danperezfilms agreed, companies need revenue, which SM WILL lead to if given opportunity @mnburgess #mmchat |
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1:47 am
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cindycragg:
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Yes! RT @cuferg: Love this! RT @TomMoradpour: ROI does not always mean "revenue". Reputation and Brand Value are also part of ROI #mmchat |
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1:47 am
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cuferg:
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Gotta run, will catch the transcript. Sorry to miss the rest of this great chat tonight. #mmchat |
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1:47 am
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heidicohen:
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More gr8 data->On #Twitter, Influence Is More Than Just Numbers http://bit.ly/cFjkr5 #MMChat |
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1:47 am
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MatthewLiberty:
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@ken_rosen SM, often times can b measured, but not always, needs room to grow @TomMoradpour @smsjoe #mmchat |
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1:47 am
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stephfierman:
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A MUST. RT @HowellMarketing @AnneDGallaher Compelling reason to participate in social media? Build your community before you need it #mmchat |
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1:47 am
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HowellMarketing:
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Hey! ?@CarlSorvino: Saying hello to @danperezfilms @tommoradpour @ken_rosen @tranqjones - nice seeing you in the flo' #mmchat |
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1:47 am
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TranqJones:
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@CarlSorvino Jumping in during one of my rare moments to breathe :) #mmchat |
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1:47 am
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ken_rosen:
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u2 Carl! RT @CarlSorvino: Saying hello to @danperezfilms @tommoradpour @ken_rosen @tranqjones - nice seeing you in the flo #mmchat |
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1:48 am
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heidicohen:
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@ChrisDrinkut @TomMorapour Hard 2 track repeat purchase 2 customer service & social media. #MMChat |
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1:48 am
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TomMoradpour:
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@Note_to_CMO That's what I meant :-) there is often a cost associated with lack of action. #mmchat |
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1:48 am
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ChrisDrinkut:
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RT @DebWeinstein: Effective PR tells an honest, fact-based, bullet-proof story based on anticipating negatives @dan_christ @ryanjz @brandcottage #MMchat |
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1:48 am
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danperezfilms:
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@MatthewLiberty @samfiorella @mnburgess It's all the same thing in the end. Companies "engage" to generate revenue... #mmchat |
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1:48 am
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ken_rosen:
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@heidicohen Do you just write/post this gr8 stuff in real time during chats? ;-) #mmchat |
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1:48 am
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brandcottage:
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@DebWeinstein @dan_christ @ryanjz with #sm the crowd will force transparency. The most trusted companies/brands are transparent. #mmchat |
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1:48 am
|
AnneDGallaher:
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RT @MelissaNeece: Fantastic!-->RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
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1:48 am
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thatwoman_is:
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RT @TranqJones: Put customer ROI before your own ROI and you'll eventually reap benefits. It builds loyalty. #mmchat |
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1:48 am
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solete:
|
Although ROI is hard to measure you have to have some kind of yardstick, otherwise run risk of not improving what you?re doing. #mmchat |
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1:48 am
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heidicohen:
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@ChrisDrinkut Customer Service needs 2 show improved engagement, less inquiries & cost savings via social media #MMChat |
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1:48 am
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Note_to_CMO:
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@TomMoradpour No question - "speed of activation." Look at Scott Brown's Senate campaign for the "return on SM activation." #mmchat |
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1:48 am
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HowellMarketing:
|
Visions without actions are hallucinations #mmchat |
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1:49 am
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MatthewLiberty:
|
@danperezfilms engage via SM Dan? or in general? @MatthewLiberty @samfiorella @mnburgess #mmchat |
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1:49 am
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chrisyates11:
|
Stapler worth 6 figures when i stapled a contract together :) RT @SMSJOE @JasonFalls: SoMeROI? What ROI on stapler? #mmchat |
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1:49 am
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samfiorella:
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So we're all in agreement! Great. ;) RT @danperezfilms: @MatthewLiberty @samfiorella @mnburgess #mmchat |
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1:49 am
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ken_rosen:
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Inaction still = decision. Hard to teach to some mgrs RT @TomMoradpour: @Note_to_CMOa cost associated with lack of action. #mmchat |
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1:49 am
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TomMoradpour:
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I'll look it up. Exactly the point RT @Note_to_CMO: Recall Aaker rsch: 1% brand equity = 1% corp valuation #mmchat |
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1:49 am
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katzpdx:
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@TomMoradpour Actually it is the I in ROI that is/should be interchangeable. R is a constant Return, be it investment, etc #mmchat |
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1:49 am
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heidicohen:
|
@dan_christ Agree. Need 2 use #sm beyond just answer customer service questions. Use blog, video etc 2 answer how to use, etc. #MMChat |
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1:49 am
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SMSJOE:
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RT@TomMoradpour:@Note_to_CMO Thats what I meant :-) there is often a cost associated with lack of action.<true risk of doing nothing #mmchat |
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1:49 am
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jasonkonopinski:
|
Or squandered opportunities RT @HowellMarketing: Visions without actions are hallucinations #mmchat |
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1:49 am
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TranqJones:
|
You just described our political system ! RT @HowellMarketing: Visions without actions are hallucinations #mmchat |
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1:49 am
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Note_to_CMO:
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@katzpdx You'd hope the R stays "return," wouldn't you? Funny! #mmchat |
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1:50 am
|
dsgnmom:
|
RT @HowellMarketing: Visions without actions are hallucinations #mmchat |
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1:50 am
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heidicohen:
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@HowellMarketing Agree MUST act in line w/ goals & mgmt. #MMChat |
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1:50 am
|
TomMoradpour:
|
Zappos :-) RT @unmarketing: @TomMoradpour and sometimes more importantly, the value of publicized customer service #mmchat |
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1:50 am
|
HowellMarketing:
|
?@TranqJones: You just described our political system ! RT @HowellMarketing: Visions without actions are hallucinations #mmchat |
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1:50 am
|
danperezfilms:
|
Me agreeing with Tom? RT @TomMoradpour: ROI does not always mean "revenue". Reputation and Brand Value are also part of ROI #mmchat |
|
1:50 am
|
MediaMeredith:
|
RT @TranqJones: You just described our political system ! RT @HowellMarketing: Visions without actions are hallucinations #mmchat |
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1:50 am
|
MatthewLiberty:
|
@samfiorella I agree, SM is still so new, & changing EVERYDAY, no difinitive answers, but it does build @danperezfilms @mnburgess #mmchat |
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1:50 am
|
SarahLWLee:
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RT @thatwoman_is: @heidicohen @tomMoradpour @chris_naylor #mmchat re:ROI = visibility + team buy-in /customer satisfaction = $$$ |
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1:50 am
|
mikulaja:
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Love RT @chrisyates11 Stapler worth 6 figures when i stapled a contract together :) #mmchat |
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1:50 am
|
ken_rosen:
|
&certainly not innovations. Whoops, wrong chat. RT @HowellMarketing: Visions without actions are hallucinations #mmchat |
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1:50 am
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loumarpen:
|
As every comms strategy should! RT @heidicohen: @HowellMarketing Agree MUST act in line w/ goals & mgmt. #MMChat |
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1:51 am
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Note_to_CMO:
|
@SMSJOE Risk of inaction vs. speed as break even metric for SM. Faster is usually better. #mmchat |
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1:51 am
|
SMSJOE:
|
@solete i think there is a big difference between measuring and ROI #mmchat |
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1:51 am
|
TomMoradpour:
|
@ken_rosen I don't like all your examples, but... Yes ;-) #mmchat |
|
1:51 am
|
heidicohen:
|
8 Ways #socialmedia has transformed #customerservice http://bit.ly/b38pXd #MMChat |
|
1:51 am
|
TomMoradpour:
|
@HowellMarketing yep' #mmchat |
|
1:51 am
|
AnneDGallaher:
|
When you start in SM for #PR, follow those who are in the trenches @ScottMonty @AllanSchoenberg @CBaccus @RoyJWells #mmchat |
|
1:51 am
|
HowellMarketing:
|
Deciding to do nothing is a decision~ a bad one! #mmchat |
|
1:52 am
|
heidicohen:
|
@loumarpen CHallenge w/ #sm is most co rush 2 engage or write blog w/o overarching strategy tied 2 co goals #MMChat |
|
1:52 am
|
TheSocialCMO:
|
Questions and Answers about Relationship Marketing and Relationship Commerce @TedRubin http://bit.ly/QandAonROR #MMchat |
|
1:52 am
|
ken_rosen:
|
Impt example. In SM, sometimes no ROI on "good." High ROI on "best" RT @TomMoradpour: Zappos :-) RT @unmarketing #mmchat |
|
1:52 am
|
CarlSorvino:
|
RT @SMSJOE: @solete - big difference between measuring & ROI #mmchat <--Yes! Continue to measure & tweak to get the most potential ROI |
|
1:52 am
|
HowellMarketing:
|
Ha! Universal appeal? ?@ken_rosen: &certainly not innovations. Whoops, wrong chat. RT Visions without actions are hallucinations #mmchat |
|
1:52 am
|
MediaMeredith:
|
@smsjoe In the end, it's a matter of determining the metrics that matter to your biz. #MMChat |
|
1:52 am
|
loumarpen:
|
Agree RT @heidicohen: @loumarpen CHallenge w/ #sm is most co rush 2 engage or write blog w/o overarching strategy tied 2 co goals #MMChat |
|
1:52 am
|
AnneDGallaher:
|
@SMSJOE Clients want results--however we measure them--it has to make business sense to engage. #mmchat |
|
1:52 am
|
TomMoradpour:
|
@Note_to_CMO on the way to the airport, following on ipad... Hard to keep up! #mmchat |
|
1:52 am
|
HowellMarketing:
|
?@AnneDGallaher: When you start in SM for #PR, follow those who are in the trenches @ScottMonty @AllanSchoenberg @CBaccus @RoyJWells #mmchat |
|
1:53 am
|
heidicohen:
|
@danperezfilms Hi! How's ur day going? #MMChat |
|
1:53 am
|
Note_to_CMO:
|
@HowellMarketing Doing nothing is sometimes the right move. As the Buddha says, "Dont just do something, sit there!" #mmchat |
|
1:53 am
|
TomMoradpour:
|
@CarlSorvino Hi mate! @danperezfilms @ken_rosen @tranqjones #mmchat |
|
1:53 am
|
SMSJOE:
|
Absolutely> RT @MediaMeredith: @smsjoe In the end, its a matter of determining the metrics that matter to your biz. #mmchat |
|
1:53 am
|
LinkedMedia:
|
RT @AnneDGallaher: If U start in SM for #PR, follow those who are in the trenches @ScottMonty @AllanSchoenberg @CBaccus @RoyJWells #mmchat |
|
1:53 am
|
shawnpoh:
|
Well said~ RT @HowellMarketing: Deciding to do nothing is a decision~ a bad one! #mmchat |
|
1:53 am
|
HowellMarketing:
|
Do NOT drive and tweet! ?@TomMoradpour: @Note_to_CMO on the way to the airport, following on ipad... Hard to keep up! #mmchat |
|
1:53 am
|
wittlake:
|
Test with "what's your ROI". Love it! RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:53 am
|
mikulaja:
|
@heidicohen Need strategy & goals, but also must make sure tracking & analytics are config'd to capture actionable data. #mmchat |
|
1:53 am
|
danperezfilms:
|
@TomMoradpour But Reputation & Brand Value need to be established before SM... #mmchat |
|
1:54 am
|
heidicohen:
|
@Note_to_CMO @howellmarketing JetBlue did nothing when Steve Slater exited via chute. Was rt thing #MMChat |
|
1:54 am
|
samfiorella:
|
Speed better than inaction but some 'accuracy' and trad PR/News practice needs to be introduced. RT @Note_to_CMO: @SMSJOE #mmchat |
|
1:54 am
|
mikulaja:
|
@TomMoradpour @Note_to_CMO Tom is a traveling man! ;-) #mmchat |
|
1:54 am
|
chrisyates11:
|
ROI is like friend u always defend. What does it matter? If it works for u than it's your best friend no matter who agrees #mmchat |
|
1:54 am
|
Note_to_CMO:
|
@heidicohen Marty is a smart guy! #mmchat |
|
1:54 am
|
chieflemonhead:
|
@TheSocialCMO Holiday shopping is affecting my ability to participate in #mmchat. (Monday nights are the least (cont) http://tl.gd/7bmmnm |
|
1:54 am
|
AnneDGallaher:
|
Tell your story. Build your community. Create your platform. Give media great content! #mmchat |
|
1:54 am
|
MediaMeredith:
|
RT @mikulaja: @heidicohen Need strategy & goals, but also must make sure tracking & analytics are config'd to capture actionable data. #mmchat |
|
1:54 am
|
HowellMarketing:
|
?@SMSJOE: @solete i think there is a big difference between measuring and ROI #mmchat |
|
1:54 am
|
skluczny13:
|
RT @heidicohen 8 Ways #socialmedia has transformed #customerservice http://bit.ly/b38pXd #MMChat |
|
1:54 am
|
alanbr82:
|
@rubymarcom exactly, you must learn what your customers, customer really needs. Loyalty circles back to NPS #mmchat |
|
1:54 am
|
HowellMarketing:
|
?@mikulaja: @heidicohen Need strategy & goals, but also must make sure tracking & analytics are config'd to capture actionable data. #mmchat |
|
1:54 am
|
ryanjz:
|
@DebWeinstein @dan_christ @brandcottage at what point do "perceived negatives" become the narrative? #mmchat |
|
1:54 am
|
B_Jones:
|
RT @annedgallaher: Tell your story. Build your community. Create your platform. Give media great content! #mmchat |
|
1:54 am
|
solete:
|
@SMSJOE I don't understand. You can measure sm mkt success using KPIs that tie to biz objectives... #mmchat |
|
1:54 am
|
TheMediaPress:
|
RT @annedgallaher: Tell your story. Build your community. Create your platform. Give media great content! #mmchat |
|
1:54 am
|
samfiorella:
|
@TomMoradpour Don't Tweet 'n Drive! Arrive Alive. #mmchat |
|
1:54 am
|
SMSJOE:
|
RT @samfiorella: Speed better thn inaction but some accuracy & trad PR/News practice needs to be introduced. RT@Note_to_CMO: @SMSJOE #mmchat |
|
1:54 am
|
jackinessity:
|
time to hit road. Will post possible SF meetup later tonight if I have chance. Love as always! Everyone go have fun over at #mmchat |
|
1:55 am
|
AnneDGallaher:
|
RT @danperezfilms: Me agreeing with Tom? RT @TomMoradpour: ROI does not always mean "revenue". Reputation & Brand Value part of ROI #mmchat |
|
1:55 am
|
mikulaja:
|
@samfiorella Think before you tweet. #mmchat |
|
1:55 am
|
heidicohen:
|
@mikulaja Agree. Metrics must tie 2 ur #socialmedia goals. Remember #sm NOT free=>http://bit.ly/8Yl9l9 #MMChat |
|
1:55 am
|
HowellMarketing:
|
?@AnneDGallaher: Tell your story. Build your community. Create your platform. Give media great content! #mmchat |
|
1:55 am
|
ryanjz:
|
@brandcottage @DebWeinstein @dan_christ transparency can't be forced, that's the point. #mmchat |
|
1:55 am
|
brandcottage:
|
@Note_to_CMO love it! Doing nothing is sometimes the right move. As the Buddha says, "Dont just do something, sit there!" #mmchat |
|
1:55 am
|
danperezfilms:
|
@HowellMarketing @CarlSorvino @ken_rosen @tranqjones Good evening all :) #mmchat |
|
1:55 am
|
cfocoach:
|
RT @HowellMarketing: ?@AnneDGallaher: Tell your story. Build your community. Create your platform. Give media great content! #mmchat |
|
1:55 am
|
SMSJOE:
|
@jackinessity great to see you have a good evening #mmchat |
|
1:55 am
|
thatwoman_is:
|
RT @wittlake: Test with "what's your ROI". Love it! RT @HowellMarketing: ROI also stands for 'Risk of Ignorance' #mmchat |
|
1:55 am
|
HowellMarketing:
|
That's what I said too;)) lol!! ?@samfiorella: @TomMoradpour Don't Tweet 'n Drive! Arrive Alive. #mmchat |
|
1:55 am
|
samfiorella:
|
Is that a directive to me or add on to discussion? :) RT @mikulaja: @samfiorella Think before you tweet. #mmchat |
|
1:55 am
|
CarlSorvino:
|
RT @Note_to_CMO: Doing nothing is sometimes the right move. As the Buddha says, "Dont just do something, sit there!" #mmchat <--Agree |
|
1:55 am
|
TomMoradpour:
|
@danperezfilms i could not agree more #mmchat #savethisoneforlater |
|
1:55 am
|
chieflemonhead:
|
RT @LinkedMedia: RT @AnneDGallaher: If U start in SM for #PR, follow those who are in the trenches @ScottMonty @AllanSchoenberg @CBaccus @RoyJWells #mmchat |
|
1:56 am
|
SMSJOE:
|
words to live by-->RT @mikulaja: @samfiorella Think before you tweet. #mmchat |
|
1:56 am
|
ken_rosen:
|
Heard cool saying: If u know 80% of facts and are 80% confident of action, go. #mmchat |
|
1:56 am
|
dan_christ:
|
@heidicohen Saved a customer 2day re price, exchng originated from unrelated email blast. Starting listening. Long way to go. ROI+ #mmchat |
|
1:56 am
|
samfiorella:
|
GR8 minds....RT @HowellMarketing: That's what I said too;)) lol!! ?@samfiorella: @TomMoradpour Don't Tweet 'n Drive! Arrive Alive. #mmchat |
|
1:56 am
|
HowellMarketing:
|
Hey Dan!! ?@danperezfilms: @HowellMarketing @CarlSorvino @ken_rosen @tranqjones Good evening all :) #mmchat |
|
1:56 am
|
myagenda:
|
RT @SMSJOE: words to live by-->RT @mikulaja: @samfiorella Think before you tweet. #mmchat |
|
1:56 am
|
ken_rosen:
|
Hiya Dan RT @danperezfilms: @HowellMarketing @CarlSorvino @ken_rosen @tranqjones Good evening all :) #mmchat |
|
1:56 am
|
chieflemonhead:
|
RT @ken_rosen: Heard cool saying: If u know 80% of facts and are 80% confident of action, go. #mmchat |
|
1:56 am
|
HowellMarketing:
|
Very good, always! ?@SMSJOE: words to live by-->RT @mikulaja: @samfiorella Think before you tweet. #mmchat |
|
1:56 am
|
jackinessity:
|
@SMSJOE Thanks! Will read transcript later, you guys have quite the thing going tonight #mmchat ttyl |
|
1:57 am
|
MediaMeredith:
|
@smsjoe I handle #PR at #UDel (Univ of Del) & I've learned that from our prof's there's a million metrics-pick the ones that fit you #MMChat |
|
1:57 am
|
TomMoradpour:
|
LOL! RT @HowellMarketing: That's what I said too;)) lol!! ?@samfiorella: @TomMoradpour Don't Tweet 'n Drive! Arrive Alive. #mmchat |
|
1:57 am
|
AnneDGallaher:
|
People with the best #pr are those who show up in the best places and often--media, events, chats, blogs, op-eds #mmchat |
|
1:57 am
|
solete:
|
@HowellMarketing @SMSJOE You can measure sm mkt success using KPIs that tie to biz objectives.. That's ROI #mmchat |
|
1:57 am
|
chieflemonhead:
|
RT @HowellMarketing: ?@AnneDGallaher: Tell your story. Build your community. Create your platform. Give media great content! #mmchat |
|
1:57 am
|
TheSocialCMO:
|
RT @AnneDGallaher: People with the best #pr are those who show up in the best places and often--media, events, chats, blogs, op-eds #mmchat |
|
1:57 am
|
Note_to_CMO:
|
@TomMoradpour I just assumed you were in the back of The Car with your driver handing the details. #mmchat |
|
1:57 am
|
heidicohen:
|
@dan_christ When determine goals & metrics, make sure 2 include call-2-action that work 4 goal=> http://bit.ly/hxOrJN #MMChat |
|
1:57 am
|
TheSocialCMO:
|
RT @AnneDGallaher: When you start in SM for #PR, follow those who are in the trenches @ScottMonty @AllanSchoenberg @CBaccus @RoyJWells #mmchat |
|
1:57 am
|
samfiorella:
|
Or as part of integrated strategy. RT @danperezfilms: @TomMoradpour But Reputation & Brand Value need to be established before SM... #mmchat |
|
1:57 am
|
CarlSorvino:
|
Thanks for welcomes and RT's - @HowellMarketing @ken_rosen @DebWeinstein @SarahLWLee @parissab #MMchat @MediaMeredith @cuferg |
|
1:58 am
|
chris_naylor:
|
By the way, what is #mmchat? Just stumbled upon it? |
|
1:58 am
|
SMSJOE:
|
@MediaMeredith well said metric de jour #mmchat |
|
1:58 am
|
ken_rosen:
|
Agreed RT @solete: @HowellMarketing @SMSJOE You can measure sm mkt success using KPIs that tie to biz objectives.. Thats ROI #mmchat |
|
1:58 am
|
TomMoradpour:
|
Agree. Only fools wait for 100% RT @ken_rosen: Heard cool saying: If u know 80% of facts and are 80% confident of action, go. #mmchat |
|
1:58 am
|
ChrisDrinkut:
|
RT @HowellMarketing: ?@mikulaja: @heidicohen Need strategy & goals, but also must make sure tracking & analytics are config'd to capture actionable data. #mmchat |
|
1:58 am
|
wittlake:
|
Can't assume 'good', add SM, get ROI. But is baseline 'bad'? RT @ken_rosen: In SM, sometimes no ROI on "good." High ROI on "best" #mmchat |
|
1:58 am
|
MatthewLiberty:
|
@danperezfilms i chat & do biz online & offline, new world, endless possibility @samfiorella @mnburgess #mmchat |
|
1:58 am
|
heidicohen:
|
@dan_christ Challenge w/#sm metrics is #sm happens before sale tracked in purchase funnel or after purchase #MMChat |
|
1:58 am
|
TomMoradpour:
|
@ken_rosen Take a guess on your previous tweet ;-) #mmchat #justkiddin |
|
1:58 am
|
Note_to_CMO:
|
RT @chris_naylor: By the way, what is #mmchat? Just stumbled upon it? [I have no idea but it's really really fast] |
|
1:58 am
|
samfiorella:
|
Both can exist to mutual benefit. RT @danperezfilms: @MatthewLiberty I chat online, I do business offline... @mnburgess #mmchat |
|
1:58 am
|
AnneDGallaher:
|
@GACConsultants You rock ; )))) You were one of my first Twitter friends!! #mmchat |
|
1:58 am
|
samfiorella:
|
RT @MatthewLiberty: @danperezfilms i chat & do biz online & offline, new world, endless possibility @samfiorella @mnburgess #mmchat |
|
1:58 am
|
solete:
|
"Tell your story. Build your community. Create your platform. Give media great content!" via @AnneDGallaher #mmchat |
|
1:58 am
|
mikulaja:
|
Have missed chunks of this b/c I'm making dinner (multitasking!!!), is there going to be a summary/transcript later? #mmchat |
|
1:58 am
|
TranqJones:
|
a bad 1% can nail you-be detail oriented RT @ken_rosen: Heard cool saying: If u know 80% of facts & are 80% confident of action, go. #mmchat |
|
1:59 am
|
HowellMarketing:
|
?@TheSocialCMO: RT @AnneDGallaher: When you start in SM for #PR, follow those who are in the trenches @ScottMonty @RoyJWells #mmchat |
|
1:59 am
|
danperezfilms:
|
@heidicohen Winding down after a full day video shoot - figured I'd start some trouble on ;) #mmchat |
|
1:59 am
|
jackieyeaney:
|
RT @HowellMarketing: Visions without actions are hallucinations #mmchat |
|
1:59 am
|
AnneDGallaher:
|
Social media puts good PR on steroids. #mmchat |
|
1:59 am
|
thatwoman_is:
|
RT @CarlSorvino: RT @Note_to_CMO: Doing nothing is sometimes the right move. As the Buddha says, "Dont just do something, sit there!" #mmchat <--Agree |
|
1:59 am
|
samfiorella:
|
GR8 thought. RT @ryanjz: @DebWeinstein @dan_christ @brandcottage at what point do "perceived negatives" become the narrative? #mmchat |
|
1:59 am
|
CarlSorvino:
|
Jumping from #mmchat over to to give a Whazzzup to those peeps chillin' there tonight |
|
1:59 am
|
Note_to_CMO:
|
Build your army before you need it. #mmchat [Thanks everybody - got to run!] |
|
1:59 am
|
HowellMarketing:
|
?@AnneDGallaher: Social media puts good PR on steroids. #mmchat |
|
1:59 am
|
TomMoradpour:
|
RT @AnneDGallaher: Social media puts good PR on steroids. #mmchat |
|
2:00 am
|
heidicohen:
|
@ken_rosen @HowellMarketing@solete Easy 2 say but must incorporate call 2 action 4 ur metrics http://bit.ly/hxOrJN #MMChat |
|
2:00 am
|
danperezfilms:
|
@samfiorella @MatthewLiberty @mnburgess You won't get any argument from me on that... #mmchat |
|
2:00 am
|
SMSJOE:
|
@solete hmmm i see your point there are other metrics thing of it is ROI is a very specific measure term gets misused #mmchat |
|
2:00 am
|
HowellMarketing:
|
Good! ?@Note_to_CMO: Build your army before you need it. #mmchat [Thanks everybody - got to run!] |
|
2:00 am
|
dan_christ:
|
Gr8 point RT @heidicohen: Challenge w/#sm metrics is #sm happens before sale tracked in purchase funnel or after purchase #MMChat |
|
2:00 am
|
TomMoradpour:
|
?@Note_to_CMO: Build your army before you need it. #mmchat [Thanks everybody - got to run!]? <~ see you n?xt time! |
|
2:00 am
|
samfiorella:
|
@danperezfilms I'm really starting hmm. to like you. #mmchat |
|
2:00 am
|
heidicohen:
|
@ChrisDrinkut @HowellMarketing Agree. 2 get strong #socialmedia monitoring takes time & $. Lots of noise 2 filter out. #MMChat |
|
2:00 am
|
MediaMeredith:
|
RT @HowellMarketing: ?@AnneDGallaher: Social media puts good PR on steroids. #mmchat |
|
2:00 am
|
LeahsGotIt:
|
RT @AnneDGallaher: People with the best #pr are those who show up in the best places and often--media, events, chats, blogs, op-eds #mmchat |
|
2:01 am
|
CarlSorvino:
|
RT @Note_to_CMO: Build your army before you need it. #mmchat [Thanks everybody - got to run!] <--- Ciao brother |
|
2:01 am
|
chrisyates11:
|
Only at red lights RT @HowellMarketing: Do NOT drive and tweet! ?@TomMoradpour: @Note_to_CMO #mmchat |
|
2:01 am
|
jasonkonopinski:
|
140 characters can be weighty. Snowball effect in building brand reputation and awareness. Sum of parts #mmchat |
|
2:01 am
|
MatthewLiberty:
|
@danperezfilms Cheers to that Dan, nothin to argue n e ways, we r all still learning abt SM @samfiorella @mnburgess #mmchat |
|
2:01 am
|
AnneDGallaher:
|
RT @jasonkonopinski: 140 characters can be weighty. Snowball effect in building brand reputation and awareness. Sum of parts #mmchat |
|
2:01 am
|
HowellMarketing:
|
Ah-hmmm ?@samfiorella: @danperezfilms I'm really starting hmm. to like you. #mmchat |
|
2:01 am
|
ken_rosen:
|
Voice of MyrBrgs P vs J in 140!RT @TranqJones: bad 1% can nail you-be detail oriented vs. If u know 80% of facts & 80% confident, go #mmchat |
|
2:01 am
|
TheSocialCMO:
|
RT @AnneDGallaher: Social media puts good PR on steroids. #mmchat |
|
2:01 am
|
SMSJOE:
|
RT @danperezfilms: @samfiorella @MatthewLiberty @mnburgess You wont get any argument from me on that...<- just made a favorite ;-) #mmchat |
|
2:01 am
|
heidicohen:
|
All #marketing & Communications=> RT @HowellMarketing: @AnneDGallaher: #Socialmedia puts PR on steroids. #mmchat #MMChat |
|
2:02 am
|
samfiorella:
|
cut it out, u know what I mean ;) RT @HowellMarketing: Ah-hmmm ?@samfiorella: @danperezfilms I'm really starting hmm. to like you. #mmchat |
|
2:02 am
|
jasonkonopinski:
|
RT @AnneDGallaher: Social media puts good PR on steroids. #mmchat |
|
2:02 am
|
gacconsultants:
|
RT @AnneDGallaher: Social media puts good PR on steroids. #mmchat |
|
2:02 am
|
AnneDGallaher:
|
Good PR in any channel still needs the basics--good writing, gracious etiquette, good research, good sources. #mmchat |
|
2:02 am
|
danperezfilms:
|
@samfiorella Don't be fooled by the rocks tha I got ;) #mmchat |
|
2:02 am
|
katoar:
|
RT @HowellMarketing: Roi? Quantify? Track web traffic, listen and engage. #mmchat |
|
2:02 am
|
TheSocialCMO:
|
Thanks 4 joining us!?Your participation & feedback was GREAT? An extra SPECIAL thanks to Amy @HowellMarketing & @AnneDGallaher #MMchat |
|
2:02 am
|
heidicohen:
|
@AnneDGallaher @jasonkonopinski 140 characters by angry customers can be very effective if he has following. #MMChat |
|
2:02 am
|
dilatorg:
|
@dan_christ more than retention, repeat business and customer lifetime value, tied to net promoter score, imho. #mmchat |
|
2:02 am
|
samfiorella:
|
RT @danperezfilms: @samfiorella Don't be fooled by the rocks tha I got ;) #mmchat |
|
2:02 am
|
thatwoman_is:
|
RT @HowellMarketing: Ah-hmmm ?@samfiorella: @danperezfilms I'm really starting hmm. to like you. #mmchat |
|
2:02 am
|
TheSocialCMO:
|
Next week 20th #MMchat will b virtual book tour 1st stop 4 Laura Fitton @Pistachio CEO/Founder of @oneforty & co-author Twitter for @Dummies |
|
2:02 am
|
loumarpen:
|
@TheSocialCMO @AnneDGallaher @HowellMarketing Thanks for tonight's great #MMChat |
|
2:03 am
|
TheSocialCMO:
|
Oh and feel free to make suggestions on future SPECIAL guests and topics, just @ msg or DM me @TheSocialCMO #MMchat |
|
2:03 am
|
MediaMeredith:
|
Only when not driving! RT @chrisyates11 Only at red lights RT @HowellMarketing: Do NOT drive and tweet! ?@TomMoradpour: @Note_to_CMO #mmchat |
|
2:03 am
|
TheSocialCMO:
|
The transcript for tonight?s #MMchat will be posted shortly on @TheSocialCMO blog www.thesocialcmo.com/blog #MMchat |
|
2:03 am
|
heidicohen:
|
@AnneDGallaher On #socialmedia u need 2 think of ur mom => be polite & mind ur manners #MMChat |
|
2:03 am
|
HowellMarketing:
|
Thx 4 the fun tonite~ great info& sharing with all! Honored to be part of @TheSocialCMO with @AnneDGallaher <~~ she *rocks* #mmchat |
|
2:03 am
|
danperezfilms:
|
@HowellMarketing Why are you starting trouble? That's my job... #mmchat |
|
2:03 am
|
AnneDGallaher:
|
@TheSocialCMO Love the information on Twitter! Thanks @HowellMarketing and @JeffAshcroft. #mmchat |
|
2:03 am
|
chrisyates11:
|
RT @danperezfilms: @MatthewLiberty I chat online, I do business offline... @samfiorella @mnburgess #mmchat |
|
2:03 am
|
MediaMeredith:
|
RT @AnneDGallaher: Good PR in any channel still needs the basics--good writing, gracious etiquette, good research, good sources. #mmchat |
|
2:03 am
|
TheSocialCMO:
|
Thanks everyone! Have a GREAT night and hope to see you all next week on #MMchat ! =) |
|
2:04 am
|
rubymarcom:
|
Need to build from the ground up, know ur audience, & have fun too #mmchat |
|
2:04 am
|
solete:
|
@SMSJOE Defining KPIs that tie to biz objectives is at least one way to determine ROI. #mmchat |
|
2:04 am
|
TheSocialCMO:
|
And it?s ALL of you the #MMchat tweeps that make #MMchat the special time it is !! |
|
2:04 am
|
HowellMarketing:
|
Thx so much for joining in! ?@loumarpen: @TheSocialCMO @AnneDGallaher @HowellMarketing Thanks for tonight's great #MMChat |
|
2:04 am
|
jasonkonopinski:
|
RT @AnneDGallaher: Good PR in any channel still needs the basics--good writing, gracious etiquette, good research, good sources. #mmchat |
|
2:04 am
|
AnneDGallaher:
|
RT @rubymarcom: Need to build from the ground up, know ur audience, & have fun too #mmchat |
|
2:04 am
|
MediaMeredith:
|
RT @TheSocialCMO: Next week 20th #MMchat will b virtual book tour 1st stop 4 Laura Fitton @Pistachio CEO/Founder of @oneforty & co-author Twitter for @Dummies |
|
2:04 am
|
danperezfilms:
|
@SMSJOE Me not arguing a point don't happen very often - you need to tell them... #mmchat |
|
2:04 am
|
jackieyeaney:
|
RT @AnneDGallaher: Social media puts good PR on steroids. #mmchat |
|
2:04 am
|
TheSocialCMO:
|
Last but not least, please remember that #MMchat makes Monday?s MARVELOUS!! Nite all!! |
|
2:04 am
|
heidicohen:
|
My advice=>If u r angry, walk away from ur computer=> RT @mikulaja: @samfiorella Think before you tweet. #MMChat |
|
2:04 am
|
HowellMarketing:
|
Lol!! Tempting! ?@danperezfilms: @HowellMarketing Why are you starting trouble? That's my job... #mmchat |
|
2:04 am
|
AnneDGallaher:
|
RT @TheSocialCMO: Last but not least, please remember that #MMchat makes Monday?s MARVELOUS!! Nite all!! | Thanks!! |
|
2:05 am
|
thatwoman_is:
|
Thanks Jeff. Always Awesome. RT @TheSocialCMO: Thanks everyone! Have a GREAT night and hope to see you all next week on #MMchat ! =) |
|
2:05 am
|
heidicohen:
|
@danperezfilms Don't worry we don't want 2 spoil ur fun! #MMChat |
|
2:05 am
|
HowellMarketing:
|
?@MediaMeredith: RT @AnneDGallaher: Good PR in any channel needs basics--good writing, gracious etiquette,research, gd sources. #mmchat |
|
2:05 am
|
TomMoradpour:
|
Thanks everyone for a great #mmchat! |
|
2:05 am
|
praguebooks:
|
RT @TheSocialCMO: The transcript for tonight?s #MMchat will be posted shortly on @TheSocialCMO blog www.thesocialcmo.com/blog #MMchat |
|
2:05 am
|
Renee3:
|
Nice! RT @TheSocialCMO: Next week's #MMchat will be Laura Fitton @Pistachio CEO/Founder of @oneforty & co-author Twitter for @Dummies |
|
2:05 am
|
heidicohen:
|
@Note_to_CMO It's a marketing chat @ 8.00pm NY time. Run by @thesocialcmo. Join us #MMChat |
|
2:05 am
|
dan_christ:
|
@dilatorg Yes. Plus other benefit is what they tell their friends both on #SM and offline. #mmchat |
|
2:05 am
|
SMSJOE:
|
RT @danperezfilms: @SMSJOE Me not arguing a point dont happen very often - you need to tell them...< - I am speechless ;-) #mmchat |
|
2:06 am
|
TheSocialCMO:
|
Oh and for all you diehards out there @AnneDGallaher and Amy @HowellMarketing have agreed to hang around for some apres #MMchat !! |
|
2:06 am
|
mikulaja:
|
Thanks @TheSocialCMO & all #MMChat -ers esp @HowellMarketing @MyAgenda @SMSJOE @samfiorella @MatthewLiberty @cuferg @Note_to_CMO |
|
2:06 am
|
SMSJOE:
|
@solete i hear you it is important #mmchat |
|
2:06 am
|
mikulaja:
|
@samfiorella An add on to the discussion :-) #MMChat |
|
2:06 am
|
wittlake:
|
#SM ROI challenge: cost to engage. High fixed, low variable, doesn't fit ROI model marketing knows. #mmchat |
|
2:07 am
|
samfiorella:
|
@mikulaja had me all paranoid! :) #MMChat |
|
2:07 am
|
AnneDGallaher:
|
@TomMoradpour Thanks for joining us! #mmchat |
|
2:07 am
|
RobinKruk:
|
RT @TheSocialCMO: Next week 20th #MMchat will b virtual book tour 1st stop 4 Laura Fitton @Pistachio CEO/Founder of @oneforty & co-author Twitter for @Dummies |
|
2:07 am
|
ken_rosen:
|
Great fun and crazy pace. Thanks all, esp our hosts TheSocialCMO @AnneDGallaher @HowellMarketing #mmchat |
|
2:07 am
|
HowellMarketing:
|
?@solete: @SMSJOE Defining KPIs that tie to biz objectives is at least one way to determine ROI. #mmchat |
|
2:07 am
|
SMSJOE:
|
Nice job @HowellMarketing @AnneDGallaher lively and interesting chat
thanks #mmchat |
|
2:07 am
|
dilatorg:
|
@dan_christ advantage of #sm: provides trackable #wom. most powerful way to spread the msg, now somewhat quantifiable. #mmchat |
|
2:07 am
|
mikulaja:
|
@MatthewLiberty Following you now via #MMChat Hello! |
|
2:07 am
|
samfiorella:
|
RT @SMSJOE: Nice job @HowellMarketing @AnneDGallaher lively and interesting chat
thanks #mmchat |
|
2:07 am
|
jackieyeaney:
|
RT @TheSocialCMO: Last but not least, please remember that #MMchat makes Monday?s MARVELOUS!! Nite all!! |
|
2:07 am
|
heidicohen:
|
@wittlake @ken_rosen Can be difficult 2 dis cern when situation goes from ok 2 bad. #MMChat |
|
2:08 am
|
mikulaja:
|
@Note_to_CMO Following you now via #MMChat. Nice to meet you! |
|
2:08 am
|
HowellMarketing:
|
Ditto Tom! Arrive safely at your destination! ?@AnneDGallaher: @TomMoradpour Thanks for joining us! #mmchat |
|
2:08 am
|
DebWeinstein:
|
When you haven't done a good job prepping/telling your PR story @ryanjz At what point do "perceived negatives" become the narrative? #mmchat |
|
2:08 am
|
SMSJOE:
|
TY RT @mikulaja: Thanks @TheSocialCMO & all #MMChat - @HowellMarketing @MyAge@samfiorella @MatthewLiberty @cuferg @Note_to_CMO #mmchat |
|
2:08 am
|
rhondaserkes:
|
@Renee3 @TheSocialCMO @Pistachio @oneforty @Dummies sorry I missed tonite's but looking forward to next week #mmchat |
|
2:08 am
|
HowellMarketing:
|
Thank you!! You rock! ?@SMSJOE: Nice job @HowellMarketing @AnneDGallaher lively and interesting chat
thanks #mmchat |
|
2:09 am
|
mikulaja:
|
@lauraclick Following you now thanks to #MMChat - hello! |
|
2:09 am
|
brandcottage:
|
Thnx for a great #MMchat @ryanjz @HowellMarketing @samfiorella @chieflemonhead @dan_christ @DebWeinstein |
|
2:09 am
|
ken_rosen:
|
Yes,it's like the Klout stuff. Big change RT @dilatorg: @dan_christ advantage of #sm: trackable #wom-somewhat quantifiable #mmchat |
|
2:09 am
|
AnneDGallaher:
|
@ken_rosen @SMSJoe @Dan_Christ @AlanBr82 @GACConsultants @HeidiCohen @solete @rubymarcom @colettecote Thanks for #MMChat input! |
|
2:10 am
|
mikulaja:
|
@BSitko Following you now thanks to #mmchat - nice to meet you! |
|
2:10 am
|
HowellMarketing:
|
Thx Ken!! ?@ken_rosen: Great fun and crazy pace. Thanks all, esp our hosts TheSocialCMO @AnneDGallaher @HowellMarketing #mmchat |
|
2:10 am
|
heidicohen:
|
Big Thank You 2 @AnneGallaher & @HOwellMarketing 4 non-stop #PR influence discussion. Also tip of hat 2 host @TheSocialCMO #MMChat |
|
2:10 am
|
HowellMarketing:
|
#mmchat gratitude~> @AnneDGallaher @ken_rosen @smsjoe @dan_christ @alanbr82 @gacconsultants @heidicohen @solete @rubymarcom @colettecote |
|
2:10 am
|
danperezfilms:
|
RT @thatwoman_is So you're just using @samfiorella to get to me? That ain't right ;) #mmchat |
|
2:11 am
|
samfiorella:
|
I feel used. RT @danperezfilms: RT @thatwoman_is So you're just using @samfiorella to get to me? That ain't right ;) #mmchat |
|
2:11 am
|
HowellMarketing:
|
Gotta go back & make sure I'm following all of you on #mmchat |
|
2:11 am
|
AnneDGallaher:
|
We have redefined the North/South conversation, right @HowellMarketing? Best reason to engage in SM? To meet @HowellMarketing! #MMChat |
|
2:11 am
|
Pistachio:
|
RT @TheSocialCMO: Next week 20th #MMchat will b virtual book tour 1st stop 4 Laura Fitton @Pistachio CEO/Founder of @oneforty & co-author Twitter for @Dummies |
|
2:11 am
|
mikulaja:
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@samfiorella Just replying to the accuracy / traditional PR practices tweet you sent to #mmchat :-) |
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2:12 am
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TheSocialCMO:
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RT @brandcottage: @DebWeinstein @dan_christ @ryanjz with #sm the crowd will force transparency. The most trusted companies/brands are transparent. #mmchat |
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2:12 am
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heidicohen:
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@chris_naylor #MMChat is every MON @8.00pm NY time. Check @TheSocialCMO |
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2:12 am
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AnneDGallaher:
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Me too. Great ppl in #mmchat. RT @HowellMarketing: Gotta go back & make sure I'm following all of you on #mmchat |
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2:12 am
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thatwoman_is:
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No it ain't. But it worked. Giggle. RT @danperezfilms: RT So you're just using @samfiorella to get to me? That ain't right ;) #mmchat |
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2:12 am
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ryanjz:
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RT @brandcottage: Thnx for a great #MMchat @ryanjz @HowellMarketing @samfiorella @chieflemonhead @dan_christ @DebWeinstein |
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2:12 am
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dennis_allen:
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RT @margaretmolloy: It all begins with a compelling story line, but with #SM cos need to be OK with not scripting the entire narrative. #MMChat |
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2:12 am
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Back9Network:
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RT @margaretmolloy: It all begins with a compelling story line, but with #SM cos need to be OK with not scripting the entire narrative. #MMChat |
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2:12 am
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dan_christ:
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@annedgallaher That was a hoot. TX for the refer and the shout out. Will need to keep this on my radar. #mmchat |
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2:12 am
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ThomasJArmitage:
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RT @AnneDGallaher: Social media puts good PR on steroids. #mmchat |
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2:12 am
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DebWeinstein:
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Hey Jeff @TheSocialCMO Thrilled to see the awesome @Pistachio is joining #mmchat next week. Stroke of brilliance IMHO! |
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2:13 am
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AnneDGallaher:
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RT @DebWeinstein: ROI Msmt? Consumer awareness, engagement, action, Ka'ching at till point. Acceptors become advocates/adorers #MMchat |
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2:13 am
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solete:
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Thxs for great chat 2nite! @ken_rosen @SMSJoe @HeidiCohen Special TY to @HowellMarketing @AnneDGallaher #mmchat |
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2:13 am
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ryanjz:
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@DebWeinstein do you ever feel that calling it a "PR story" projects a fictional alternative to transparency? #mmchat cc |
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2:13 am
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HowellMarketing:
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Yes! IRL ROI ?@AnneDGallaher: We have redefined the N-S conversation, right? Best reason to engage in SM? To meet @HowellMarketing! #MMChat |
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2:13 am
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heidicohen:
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RMark ur calendar 12/13 for Laura Fitton @Pistachio CEO/Founder @oneforty & co-author #Twitter4 @Dummies #MMChat |
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2:14 am
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AnneDGallaher:
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RT @dan_christ: @annedgallaher That was a hoot. TX for the refer and the shout out. Will need to keep this on my radar. #mmchat |
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2:14 am
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solete:
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@cbanksindy Darn! Did i miss #4SqCHAT - I got lured in by the topic of #mmchat tonight. What was the topic tonight? |
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2:15 am
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heidicohen:
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@chris_naylor Hi! Sorry I can't do the time difference bet. NYC & Australia! Welcome (NYC accent included) #MMChat |
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2:15 am
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HowellMarketing:
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?@DebWeinstein: Hey Jeff @TheSocialCMO Thrilled to see the awesome @Pistachio is joining #mmchat next week. Stroke of brilliance |
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2:16 am
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MrShri:
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@solete I know... we need to have a new app to ping us about all awesome chats now #4SqCHAT #mmchat |
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2:18 am
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SarahLWLee:
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RT @MrShri: @solete we need to have a new app to ping us about all awesome chats now #4SqCHAT #mmchat <- brilliant idea. #4sqchat |
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2:18 am
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heidicohen:
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Appreciate convo w/ shout outs 2 @chrisyates11 @SMSJOe @SarahWLee @ckburgess @solete @josepf @southsideadguy @myagenda @infosara #MMChat |
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2:18 am
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rubymarcom:
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@HowellMarketing @AnneDGallaher Thanks, it was a good chat - look forward to next week...see you online in the meanwhile. #mmchat |
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2:19 am
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UrbanRedev:
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RT @AnneDGallaher: Good PR in any channel still needs the basics--good writing, gracious etiquette, good research, good sources. #mmchat |
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2:19 am
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CChapaSolarSA:
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word RT @AnneDGallaher: Social media puts good PR on steroids. #mmchat |
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2:19 am
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solete:
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Interesting!! Too bad. Hey - didn't i see u at the #mmchat? @SarahLWLee: @solete marketing your brand using Foursquare #4sqchat |
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2:20 am
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heidicohen:
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More thanks 4 Discussion & RTs=>@dan_christ @MssMdubs @audioswhite @mikulaja @socialmediascan @ken_rosen @mediameredith @loumarpen #MMChat |
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2:20 am
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solete:
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+1 RT @MrShri: @solete I know... we need to have a new app to ping us about all awesome chats now #4SqCHAT #mmchat |
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2:20 am
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DebWeinstein:
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Developing key messages that meet goals & objectives is key to speaking with one voice & focus @Back9Network @margaretmolloy #MMchat #goodPR |
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2:20 am
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TheSocialCMO:
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@Pistachio Hey Laura, Looking forward to having you on here to wow the #MMchat faithful next Monday! Cheers! =) |
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2:21 am
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samfiorella:
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True Dat! RT @ken_rosen: Heck, true 4 TV new too RT @samfiorella: Q5: First seems better than accurate #mmchat |
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2:21 am
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SarahLWLee:
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@solete haha, yes I was at #mmchat, great convo over there! #4sqchat |
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2:21 am
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JohnMarshall78:
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I missed #mmchat today... |
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2:22 am
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loumarpen:
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Enjoyed the discussion @heidikcohen @mathewliberty #MMChat |
