Beyond Blogposts: MovingTowards the ROI in Shared Experiences #MMchat 37 with Eric Fletcher ~ Transcript from April 11th, 2011
April 11, 2011
@TheSocialCMO Welcome to our 37th #MarketerMonday Chat! #MMchat ~ I am your moderator @JeffAshcroft aka @TheSocialCMO Thanks for joining us this evening!
@TheSocialCMO To chat, simply use hashtag #MMchat to be included in #MMchat transcript! You can the follow chat on Twitter Search http://bit.ly/-MMchat
@TheSocialCMO Eric is a 30-year Communication / Marketing veteran, with career that spans broadcasting, agency partnership & Prof Srvc consulting #MMchat
@TheSocialCMO Born in Dallas, TX, he grew up in Detroit. During high school in Motown, he fell in love with radio & found a way to pay for college #MMchat
@TheSocialCMO Radio provided his 1st "professional" opportunity to be creative, writing ad copy for local drive-in theater featuring "B" movies #MMchat
@TheSocialCMO Turns out that was beginning of a career that has focused on doing what it takes to connect & engage in a competitive marketplace #MMchat
@SteveCassady RT @TheSocialCMO: Our SPECIAL guest @EricFletcher is CMO at McGlinchey Stafford, a national business law firm based in Dallas Texas #mmchat
@SteveCassady RT @ericfletcher: Q1: We're talking not only about conventional blogging, but micro-blogs. So if you use Twitter, the topic applies #mmchat
@NewPR RT @TheSocialCMO: OK, first question for you Eric : Q1: Does someone have to be a blogger for tonight's #MMChat to have any relevance for them? #MMchat
@margaretmolloy RT @ericfletcher: Q1: We're talking not only about conventional blogging, but micro-blogs as well. So if you use Twitter, the topic applies #MMChat
@SteveCassady RT @TheSocialCMO: Q2: How do you define a "shared experience" why is it so important, and how does it generate return on investment? #mmchat
@ericfletcher Q2: It is the idea that we each have a field of experiences, and that communication takes place at the spot were those fields overlap#MMchat
@csabbarese Helps est gr8 bonds too RT @ericfletcher: Shared experiences provide common ground -- the place we are able to relate to each other #Mmchat
@TheSocialCMO Q3: Implication of tonight's topic is that blogging/micro blogging can lead to shared experiences. Can you please share with us how? #MMchat
@SteveCassady RT @ericfletcher: A3: The easy example is what we're doing now. Every Monday we share (and build on) common interest in marketing #mmchat
@tmustacchio RT @ericfletcher: A3: The opp 2 quest, learn, brainstorm, around common interests/issues is ideal way to facilitate deep shared exp #MMchat
@thatwoman_is RT @TheSocialCMO: In June 2009, @KentHuffman made the first #MarketerMonday shoutout & every Monday since then there have been 100's and now #MMchat !!
@SouthsideAdguy GREAT READ:Confessions of a Comment-Thread Junkie "What Is It About Advertising That Inspires Such Hater-ation?" http://ow.ly/4xa5e#MMchat
@ckburgess RT @samfiorella: Q2: I see blogs/microblogs as the center of the brand's online world. Experiences spread from it and back to it if done well. #mmchat
@ckburgess RT @TheSocialCMO: @CASUDI Caroline had GREAT example of that Friday at #USguysEH TO put together by @DebWeinstein & @SamFiorella http://ow.ly/4xUTu#MMchat
@SteveCassady RT @ericfletcher: A4: 2) Selected Affiliation-groups that share an interest. We are all marketers & share experiences based on that #mmchat
@thehealthmaven Microblogs are incredible helpful in filtering through the layers of where I need to engaging & where the authentic info is hiding #mmchat
@SouthsideAdguy FIVE BOOKS Alex @Bogusky Wants You To Read - The New Capitalist Manifesto by Umair Haque tops my list too http://ow.ly/4xblC#usguys#MMchat
@TheSocialCMO Q5: Can you please give us two or three examples of shared experiences that began via a post, and generate ROI for those involved? #MMchat
@Natasha_D_G Our customers have experiences every time they interact with us - even when they're forced to contact #custserv - still shared yes? #mmchat
@ckburgess RT @prosperitygal: RT @ericfletcher: A4: If you can create collaborative shared experiences, you've Won. #MMchat **Goodie love being validating
@Natasha_D_G Agreed! RT @CASUDI: RT@ericfletcher A4: If u can create collaborative shared experiences, you've Won.
#MMchat //// Hooray for the CHATscene
@SteveCassady ROI, Yes RT @samfiorella: @NickBianchi If thrs "value" in expernce of online convos, engagement will lead 2 ROI-even if not planned #mmchat
@prosperitygal RT @TheSocialCMO: Q5: Can you please give us two or three examples of shared experiences that began via a post, and generate ROI for those involved? #MMchat
@theladywrites RT @prosperitygal: RT @ericfletcher: A4: If you can create collaborative shared experiences, you've Won. #MMchat **Goodie love being validating
@SteveCassady RT @samfiorella: Q5: Starbucks online comty product suggestions or FedEx small biz Wikis R good EX of shared experience driving ROI. #mmchat
@thehealthmaven @ericfletcher agree & part of that includes the process of creating & managing the dialogue & that sets a gr8 tone for shared. exp. #mmchat
@Natasha_D_G Partnership - completely agree! RT @ericfletcher: A5: Few things create as strong a lasting relations as collaborating on solution #MMchat
@SouthsideAdguy THE GAP LOGO fiasco last year was good example of shared "experience" that began via a post and generated serious ROI convo/feedback #MMchat
@SeeboldMarCom especially when they add resources/solutions RT @CASUDI: @ericfletcher Magic YES, when client/prospect comments on a blog positively #mmchat
@prosperitygal RT @samfiorella: @TheSocialCMO Yes! #MMchat is a wkly shared exp! (wud be better if we were all together w/Tequila tho!) ;) *Love tequila
@thehealthmaven @TheSocialCMO Yes, it is a shared experience in that there is a commitment to the chat, involves people based on their interests #mmchat
@ericfletcher ROI is a much bandied term. If we begin w/belief that Relationships have value, then what leads to relationships is good investment #MMchat
@SouthsideAdguy @GaryVee "Thank You Economy" is all about collaborating - GREAT Read ALL ABOUT ENGAGING AND RESPECTING @happyhourmary @ericfletcher #mmchat
@RebeccaHappy RT @samfiorella: @TheSocialCMO Yes! #MMchat is a wkly shared exp! (wud be better if we were all together w/Tequila tho!) ;) *Love tequila
@Natasha_D_G V. true I started tweeting b4 I knew val. RT @ericfletcher: Relationships have value, then what leads to relationships is good inv #MMchat
@thatwoman_is RT @SeeboldMarCom: RT @ericfletcher: The goal is to invest as wisely as possible in deepening relationships. Thats the game w/Shared Experiences #mmchat
@ericfletcher @tmustacchio Trick is to know the value of a relationship. What does it cost to generate one. To keep a good one? Value of lasting 1 #MMchat
@tmustacchio Uhmm all choirs? :) RT @ken_rosen: Suspect those who demand SM ROI also demand # on relationship value. Know which choir u sing to #MMChat
@SeeboldMarCom --community, validation, learning RT @TheSocialCMO: OK #MMchat tweeps, tell us what our weekly shared chat experience means to you?/ #mmchat
@ericfletcher @NickBianchi Very much agree. Important to know what a loyal relationship is worth. Cost to acquire, keep, etc. Metrics to focus on #MMchat
@SteveCassady RT @samfiorella: @TheSocialCMO generates POV for me, which inspires many of my blog posts, which has lead to biz connections & $$. #mmchat
@Natasha_D_G RT @ericfletcher: @NickBianchi Important to know what a loyal relationship is worth. Cost to acquire, keep, etc. Metrics to focus on #MMchat
@SteveCassady Key! RT @ericfletcher: @NickBianchi Very much agree. Important to know what loyal relationship is worth. Cost to acquire, keep, etc #mmchat
@NickBianchi RT @ericfletcher: @NickBianchi Very much agree. Important to know what a loyal relationship is worth. Cost to acquire, keep, etc. Metrics to focus on #MMchat
@thatwoman_is#MMchat offers a great opportunity to provide shared experiences, resources and beginning connections for those who what wkly not daily :-)
@Natasha_D_G Learned a lont time ago u can't manage what u dont measure RT @Ken_Rosen @mentormarketing: @ken_rosen I..need to measure everything #mmchat
@thehealthmaven @ericfletcher well first step is understanding goal for interaction & distinguishing btwn critical convos as an evaluative element #mmchat
@southsideadguy The whole essence of community is that there's something shared that is deeper then the ROI/product/service. Its about a commonality.#MMchat
@thatwoman_is Diff 4 everyone. RT @samfiorella: @ericfletcher You can't measure what you can't define. Most struggle w/def of shared exp. online. #mmchat
@thatwoman_is Echo. RT @hcudahy @TheSocialCMO @EricFletcher Effective shared exp. create/fuel a passion that lives on after initial collaboration. #mmchat
@SarahLWLee RT @southsideadguy: The whole essence of community is that there's something shared that is deeper then the ROI/product/service. Its about a commonality.#MMchat
@thehealthmaven RT @heidicohen: great post! @NickBianchi @ericfletcher Here's good starting pt 4 #Metrics->Think KPIs not ROI http://bit.ly/hFEIKP#mmchat
@ericfletcher RT @samfiorella: @tmustacchio Shared Experiences R different 2 ea business/audience combo but must have mutual benefit at it's core #mmchat
@Ken_Rosen Yes, but at least less nebulous than results on a $20K/pg ad RT @tmustacchio: It is so nebulous @ken_rosen @heidicohen @ericfletcher #MMChat
@thatwoman_is Echo, authenticity is carried into IRL > Priceless RT @ericfletcher: The communication concept of Shared Exp. implies authenticity #MMchat
@Natasha_D_G True RT @danperezfilms: Engagement for the sake of engaging can lead to wasted time - need to identify the right peeps/conversations #MMchat
@TheSocialCMO Yes many estimates are for every participant there are 3 lurkers out there, any of you prepared to come in from out of the cold? #MMchat =)
@thatwoman_is Echo! RT @danperezfilms Engagement for the sake of engaging can lead to wasted time - need to identify the right peeps/conversations #MMchat
@ken_rosen Yeah, who'd have thought I'd appreciate a snarky film guy so much? RT @danperezfilms: need to identify the right peeps/conversations #MMchat
@SouthsideAdguy RT @KyBedard: always start the relationship first, it will help secure a purchase decision and offer honest support and engagement #MMChat
@thatwoman_is Or ROI, RT @danperezfilms: I guess it just isn't possible to get thru a twitter chat w/o someone mentioning authenticity is it? Oy. #MMchat
@heidicohen @tmustacchio @casudi @ericfletcher Agree but mkters & bloggers chase comments like they're nirvana where other actions easy 2 track #mmchat
@equintanilla RT @Natasha_D_G: True @danperezfilms: Engagement 4 sake of engaging can lead 2 wasted time need 2 identify right peeps/conversations #MMchat
@thehealthmaven @ericfletcher so true...a carpet bomb of followers (number horders) will get u nowhere if not engaged w/followers in an organic way #mmchat
@OlliesLounge Exactly RT @rebeccakellogg: @OlliesLounge Lurkers might connect through other channels--Twitter, etc. They might even refer friends. #MMchat
@SteveCassady RT @ericfletcher: Great discussion, everyone. The "collaboration" is greatly appreciated. Ill have a better day of Posts tomorrow! #mmchat
@NickBianchi You never know what somebody's OFFLINE influence is RT @rebeccakellogg: @OlliesLounge Lurkers might connect through other channels-- #mmchat
@SeeboldMarCom RT @kmullett Listeners can still propel your msg. Not everyone who listens 2 a talk show calls in. Not everyone who engages "buys" #mmchat
@ericfletcher Yes, they are engaged RT @tmustacchio: True RT @kmullett: Listeners can still propel your message. Not everyone who engages "buys". #MMChat
@ericfletcher Thx! RT @TheSocialCMO: Follow @TheSocialCMO to keep up with the latest announcements #MMchat SPECIAL guests, topics and news about #MMchat
@thatwoman_is Yea! RT @TheSocialCMO: Join next week for GREAT 38th #MMchat with @KatieFelten Topic: Power to your People = Power to your Brand! #MMchat
@socialmediafltr RT @TheSocialCMO Transcript s for all past #MMchat s and our schedule for upcoming SPECIAL guests is also available at http://bit.ly/MMchat
@marketingfltr RT @TheSocialCMO Transcript s for all past #MMchat s and our schedule for upcoming SPECIAL guests is also available at http://bit.ly/MMchat
@emilynave12 RT @kmullett: Listeners can still propel your message. Not everyone who listens to a talk show calls in. Not everyone who engages "buys". #mmchat
@TheSocialCMO @KatieFelten Hey Katie Looking forward to having you join us next week to share with us: Power to your People = Power to your Brand! #MMchat
@tmustacchio RT @ericfletcher: Shared Experience is not an isolated incident. Not everyone comments/engages at every opp. Dialogue is on-going. #MMChat
@missopinion8td RT @southsideadguy: FIVE BOOKS Alex @Bogusky Wants You To Read - The New Capitalist Manifesto by Umair Haque tops my list too http://ow.ly/4xblC#usguys#MMchat
@SteveCassady RT @heidicohen: @tmustacchio @steveCassady @kmullet Here's another perspective on #blog comments. BUT it's not an end goal! http://bit.ly/fi8i0T#mmchat
@NickBianchi @taariqlewis Just catching some post-work #mmchat while ScoreCenter for iPhone keeps crackin off updates about my RedSox getting killed! :-(
@LinkedInTrainer RT @thesocialcmo: Q2: How do you define a "shared experience" why is it so important, and how does it generate return on investment? #MMchat
@ThomasJArmitage What is this I see? RT @elliehempleman: Will you join in next Monday's chat? Topic: Power to your People = Power to your Brand! #MMchat
@ZenziBEknown Well? RT @TheSocialCMO: For every participant there are 3 lurkers out there, any of you prepared to come in from out of the cold? #MMchat =)
@linniecarter RT @LinkedInTrainer: RT @thesocialcmo: Q2: How do you define a "shared experience" why is it so important, and how does it generate return on investment? #MMchat
@SarahLWLee @TheSocialCMO It's been awhile since I've been active on #mmchat but what are you guys using for chat transcripts? wthtag no longer avail :(