{"id":3904,"date":"2012-04-06T17:46:52","date_gmt":"2012-04-06T17:46:52","guid":{"rendered":"http:\/\/www.thesocialcmo.com\/blog\/?p=3904"},"modified":"2012-04-06T17:46:52","modified_gmt":"2012-04-06T17:46:52","slug":"beware-of-the-shiny-new-toy-syndrome-people-are-social-not-platforms","status":"publish","type":"post","link":"https:\/\/www.thesocialcmo.com\/blog\/2012\/04\/beware-of-the-shiny-new-toy-syndrome-people-are-social-not-platforms\/","title":{"rendered":"Beware of the Shiny New Toy Syndrome: People are Social\u2014Not Platforms"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" title=\"shiny new toy\" src=\"http:\/\/blogs.msdn.com\/cfs-file.ashx\/__key\/communityserver-blogs-components-weblogfiles\/00-00-00-55-98-metablogapi\/3157.ShinyNewToy_5F00_4FCC7628.jpg\" alt=\"\" width=\"300\" height=\"300\" \/>Late last year I posted a discussion about whether or not <a href=\"http:\/\/www.collectivebias.com\/blog\/2011\/12\/will-pinterest-replace-facebook\/\">Pinterest will replace Facebook<\/a> as a social platform. The post was meant to spark conversation. It\u2019s interesting\u2026 whenever a new platform rises (like Pinterest or Google Plus), there is always chatter about whether it will bring down the big giants.<\/p>\n<p>Lots of people try out the new kid on the block, and some become die-hard converts saying: \u201cThis is GREAT! I\u2019ll never go back to _______ (Insert Facebook, Twitter, etc.)!\u201d\u00a0 They may have been big complainers about the other platforms, just waiting for an excuse to leap away to something they perceived as a \u201cbetter,\u201d or they simply may just be intrigued by something new.<!--more--><\/p>\n<p>Don\u2019t be fooled. It\u2019s <span style=\"text-decoration: underline;\">people<\/span> who are social, and their activity is what drives the creators of platforms to innovate. Platforms cannot be \u201csocial\u201d in and of themselves. When people or\u00a0brands\u00a0say they don\u2019t like a platform, what I believe is really happening is that they\u2019re either interacting with the wrong people or they don\u2019t think they\u2019re receiving value from those they are following.\u00a0 Social media is about us&#8230; not the technology that facilitates it for us. Social technologies are just tools to help us communicate with each other. \u00a0<\/p>\n<p>While it\u2019s always a good idea to keep an eye on new platforms (especially high-performing ones), brands should be careful of falling victim to the \u201cshiny new toy\u201d syndrome that can fragment marketing efforts and drain resources. As with any marketing initiative, the benefits derived from using a platform depend on how well you can maximize its potential. \u00a0Before dumping a platform for the next rising star, ask yourself these questions:<\/p>\n<ul>\n<li>Did I set S.M.A.R.T. goals at the outset? ( specific, measurable, attainable, realistic, timely)<\/li>\n<li>Is a large percentage of my audience using this platform?<\/li>\n<li>Am I following best practices in a social and platform-specific context?<\/li>\n<li>Have I maximized use of the tool-sets within the platform?<\/li>\n<li>How have I measured results, and how long have I been using these measures?<\/li>\n<li>Am I prepared to give up my momentum on this platform to \u201cstart over\u201d with another, or do I have time\/resources to do both?<\/li>\n<\/ul>\n<p>It\u2019s too soon to tell what will happen with some of these new toys\u2014they\u2019ve only been active for a relatively short period of time\u2014whereas the big guns have had a few years of development time under their belts and reliable statistics on usage, demographics and patterns of success. \u00a0That\u2019s not to say you shouldn\u2019t experiment with new ones, but be careful of throwing out the baby with the bathwater.<\/p>\n<p>In many ways, the concept of relationship-building in social media can be likened to building a retirement portfolio. As any financial planner worth his or her salt will tell you, chasing the hottest stocks based on short-term performance isn\u2019t the best plan, especially in a volatile market.\u00a0<\/p>\n<p>Since we\u2019re building a \u201cportfolio\u201d of sorts with social, I\u2019ll paraphrase a good financial planner\u2019s top four pieces of advice, because they also apply to building <a href=\"http:\/\/www.tedrubin.com\/12-most-important-ways-to-build-relationships-and-get-ror-twitter-hashtag-ronr\/\"><strong>Return on Relationship\u2122<\/strong>:<\/a><\/p>\n<p style=\"text-align: left;\"><strong>1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong>Don\u2019t be reactionary<\/strong><\/p>\n<p><strong>2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong>Plan your strategy carefully based on your long-term goals<\/strong><\/p>\n<p><strong>3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong>Keep an eye on where things are happening, and tweak the plan as you need to<\/strong><\/p>\n<p><strong>4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong>Diversify your efforts based on a long-term view of performance \u00a0<\/strong><\/p>\n<p>Yes, social media is still evolving\u2014but don\u2019t let a perception of volatility cause you to jump ship when a steadier hand at the till can improve performance.\u00a0 Listen, study, measure, tweak\u2014and keep plotting a course that delivers value to your audience. Maximize the tools you\u2019re already using, and your \u201creturns\u201d will grow.<\/p>\n<p>Ted Rubin<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Late last year I posted a discussion about whether or not Pinterest will replace Facebook as a social platform. The post was meant to spark conversation. It\u2019s interesting\u2026 whenever a new platform rises (like Pinterest or Google Plus), there is always chatter about whether it will bring down the big giants. Lots of people try &#8230; <a class=\"read-more\" href=\"https:\/\/www.thesocialcmo.com\/blog\/2012\/04\/beware-of-the-shiny-new-toy-syndrome-people-are-social-not-platforms\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[137,7],"tags":[],"class_list":["post-3904","post","type-post","status-publish","format-standard","hentry","category-all-posts","category-tedrubin"],"_links":{"self":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/3904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/comments?post=3904"}],"version-history":[{"count":3,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/3904\/revisions"}],"predecessor-version":[{"id":3907,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/3904\/revisions\/3907"}],"wp:attachment":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/media?parent=3904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/categories?post=3904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/tags?post=3904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}