![\"\"](\"http:\/\/cdn2.business2community.com\/wp-content\/uploads\/2012\/09\/250px-Philadelphia_Eagles_primary_logo.svg_4-12.png\"){kind=logo}
<\/p>\nAs you will see the marketing of an NFL team has its own unique set of challenges but you will also notice that a lot of the same logic Tim and his team use is applicable to any business or organization wanting to build a strong brand.<\/p>\n
SO: What are the biggest challenges (overall) in the marketing of an NFL team?\u00a0<\/strong> Therefore, our job is to manage all of the other variables that impact satisfaction in order to create an incredibly strong brand so that when the team is successful we are able to maximize success. Obviously winning helps. But I believe you can and must create successful brands independent of on the field results.<\/p>\n SO: How has the marketing of an NFL team changed over the past 3-5 years?\u00a0<\/strong> The staff in this department are thinking about new media every day and the ways we can leverage it. Meanwhile, two years ago, we also established a 35 person season ticket holder advisory board.\u00a0 We meet eight to ten times a year and discuss a variety of topics. The idea isn\u2019t just to create a glorified focus group, but rather they are to be extensions of our marketing department.\u00a0 In other words, we don\u2019t just want them to tell us what we are doing wrong, we want them to help us come up with the solutions. That sort of dialogue with our consumer has been invaluable to improving the fan experience.<\/p>\n SO: What impact, if any, does the fact that there are 3 other major sports teams in the city of\u00a0Philadelphia\u00a0have on you market the Eagles?<\/strong> At some level there is friendly competition with the other teams.\u00a0 I think it makes the marketers at each team strive to be the best we can be.\u00a0 We each want to innovate, to create new programs, to offer our fans the best experience.\u00a0 And when we see something being done well by one of the other teams there is respect and admiration.<\/p>\n SO: (follow up) Do you think it would be easier, harder or about the same to market the Eagles if there were NOT 3 other major sports teams in the city?<\/strong> SO: What impact, if any, does the success of the team on the field have on what is done off it re: marketing? Named one of the\u00a0Top 100 Influencers In Social Media<\/a>\u00a0(#41) by Social Technology Review and a\u00a0Top 50 Social Media Blogger<\/a>\u00a0by Kred,\u00a0Steve Olenski<\/a>\u00a0is a freelance copywriter\/blogger looking for full-time work. He has worked on some of the biggest brands in the world and has more than 20 years experience in advertising and marketing. He lives in Philly and can be reached via\u00a0email<\/a>,Twitter<\/a>,\u00a0LinkedIn<\/a>, or his\u00a0website<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Another season of NFL football is upon us and I for one could not be happier. Living in the northeast, Philly to be exact, I always love feeling that cool, crisp fall air on a Sunday afternoon as my beloved Eagles gear up for battle. Makes me want to suit up myself. Well, not really … Read more<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[137,1383],"tags":[32,1735,1734,1733,1736,1653,1732],"class_list":["post-4378","post","type-post","status-publish","format-standard","hentry","category-all-posts","category-steveolenski","tag-marketing","tag-national-football-league","tag-nfl","tag-philadelphia-eagles","tag-sports-marketing","tag-steve-olenski","tag-tim-mcdermott"],"_links":{"self":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/4378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/comments?post=4378"}],"version-history":[{"count":1,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/4378\/revisions"}],"predecessor-version":[{"id":4379,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/4378\/revisions\/4379"}],"wp:attachment":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/media?parent=4378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/categories?post=4378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/tags?post=4378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nTM:\u00a0One of the biggest challenges we face is that we don\u2019t have nearly as much control over our product as we would like. In other words, we can\u2019t control wins and losses. A restaurant chain can control the atmosphere, the ingredients in their food, the taste of their food, the lighting, and so on. A customer has a set of expectations, including consistency that the restaurant tries to meet\/exceed. As marketers of a professional football team, we can\u2019t control the outcome on the field.<\/p>\n
\nTM:\u00a0The explosion in digital media has created new platforms, new ways to engage fans, new commerce opportunities, new ways to communicate. It really has created a complete shift in allocation of resources (where we spend ad dollars, how we allocate internal resources, etc). In nearly all industries, power, information, and control has shifted to the consumer. Consumers want transparency and authenticity. They have a voice and want to be heard.\u00a0 We set up a digital department so that we could dedicate resources to the exponentially growing digital revolution.<\/p>\n
\nTM:Philadelphia is an incredible sports city.\u00a0 In fact, it has to be one of the best, if not the best.\u00a0 Everyone in this city breathes and lives sports. Sports matter here. This is a four for four town. People root for all four teams. In general, I think the better each team does, it helps all of us.<\/p>\n
\nTM:\u00a0I think having all major sports teams represented is part of the core identity of this city.\u00a0 I love the fact that there is hockey, baseball, football, basketball, and soccer. It provides the foundation to having many strong sports media entities in newspapers, blogs, TV networks, and radio stations. And when you have so many great sports media outlets talking about your product, it helps continue to fuel the passion for your team.<\/p>\n
\n<\/strong>TM:\u00a0Winning certainly helps with off the field business performance. When teams win, there typically is some positive correlation to other KPIs. But it\u2019s hard to quantify the level of correlation between winning and off the field success. And I would never let team performance dictate who or what our brand is or be an excuse for off the field performance.<\/p>\n