{"id":5767,"date":"2014-12-22T14:11:41","date_gmt":"2014-12-22T14:11:41","guid":{"rendered":"http:\/\/www.thesocialcmo.com\/blog\/?p=5767"},"modified":"2014-12-30T17:09:26","modified_gmt":"2014-12-30T17:09:26","slug":"learning-to-speak-human-h2h-2","status":"publish","type":"post","link":"https:\/\/www.thesocialcmo.com\/blog\/2014\/12\/learning-to-speak-human-h2h-2\/","title":{"rendered":"Learning to speak \u201cHuman\u201d #H2H"},"content":{"rendered":"

\"H2H_eBook_cover1-682x1024\"In his new e-book\u00a0There is No B2B or B2C: It\u2019s Human to Human: #H2H<\/i>\u00a0my good friend Bryan Kramer gives some wise advice to brands: \u201cI don\u2019t care what language you speak, who your brand is or what message you\u2019re trying to send, we all need to speak more human.\u201d I love that statement because it so perfectly reminds us that in the midst of all of our increasingly complex digital sophistication, making the human connection is more important than anything else. Because of the power of social to inform and educate consumers, companies need to be a part of the social scape, and that\u2019s means functioning in the world on a human to human scale. They can no longer afford to hide behind a logo. They have to converse with their market and above all, listen.<\/p>\n

This means radical changes in the way companies operate. Top down doesn\u2019t work anymore. When your customers are reaching out to you via social with a problem, they aren\u2019t happy with standard responses. They want to hear from a warm body at your company who has their finger on the problem and who will do everything in their power to make it right as soon as possible. This kind of response can be what Bryan calls a \u201cshining moment,\u201d turning a dissatisfied customer into a fan and a fan into a raving fan. To carry this off, however, companies are going to have to\u00a0empower their employees<\/a>\u00a0with social so that those who are close to the problem can interact with customers. Companies likeDynamicSignal<\/a>\u00a0are providing easy to use platforms that make empowering employees as advocates simple. I know, it\u2019s scary, but it\u2019s beneficial too. Brands who embrace social to crowdsource and to form one-on-one relationships are going to be more flexible, stronger players and ultimately winners in the market place.<\/p>\n

Bryan puts companies who aren\u2019t using social effectively into three categories\u2013those who jump into social without a plan for fear of being left behind, those who avoid it for fear of making a mistake, and those who still want to control the message with one-way communication. For the ones who are trying, I have to give them points for sticking a toe in the water. But folks, the landscape is changing too fast to go at this thing halfheartedly. It\u2019s time to jump in all the way.<\/p>\n

There\u2019s no doubt that social is a disruptive force, and if you try to control it, you lose. The best companies embrace it and use it as a positive force for fostering innovation and building brand loyalty. Don\u2019t be afraid of making mistakes. It\u2019s only human right? Bryan makes the excellent point that if you connect with your market audience on an authentic, human level, people are ready to forgive a few blunders along the way. It\u2019s when they sense you\u2019re not being genuine that you run into trouble.<\/p>\n

At one point in the book he relates the story of the FedEx deliveryman who was caught on a home security camera tossing a package containing a TV over a wall instead of carrying it up to the door and ringing the bell. The video went viral with over 9 million views and lots of fall-out. FedEx responded not with excuses or a slick advertising campaign, but with an authentic, very human apology from a clearly nervous spokesperson who also explained the steps they were taking to make sure it didn\u2019t happen again. It took FedEx stock 30 days to recover, but that was the end of it. A lesson learned, and the company is better for it.<\/p>\n

Our relationships, our connections to community, are what help us grow and get stronger. However, we can\u2019t have real human relationships if we\u2019re afraid of making mistakes because, as humans, that\u2019s what we do. So, no more time to waste\u2014it\u2019s time to speak human! I highly recommend Bryan\u2019s new e-book,\u00a0There is No B2B or B2C: It\u2019s Human to Human: #H2H<\/i>, so\u00a0sign up for your copy here<\/a>.<\/p>\n

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Posted previously at TedRubin.com<\/a><\/div>\n
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In his new e-book\u00a0There is No B2B or B2C: It\u2019s Human to Human: #H2H\u00a0my good friend Bryan Kramer gives some wise advice to brands: \u201cI don\u2019t care what language you speak, who your brand is or what message you\u2019re trying to send, we all need to speak more human.\u201d I love that statement because it … Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-5767","post","type-post","status-publish","format-standard","hentry","category-tedrubin"],"_links":{"self":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/5767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/comments?post=5767"}],"version-history":[{"count":2,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/5767\/revisions"}],"predecessor-version":[{"id":5783,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/5767\/revisions\/5783"}],"wp:attachment":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/media?parent=5767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/categories?post=5767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/tags?post=5767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}