{"id":6594,"date":"2020-08-11T17:36:04","date_gmt":"2020-08-11T17:36:04","guid":{"rendered":"http:\/\/www.thesocialcmo.com\/blog\/?p=6594"},"modified":"2021-10-07T17:45:52","modified_gmt":"2021-10-07T17:45:52","slug":"digital-marketers-need-to-be-reminded-walk-in-your-customers-shoes","status":"publish","type":"post","link":"https:\/\/www.thesocialcmo.com\/blog\/2020\/08\/digital-marketers-need-to-be-reminded-walk-in-your-customers-shoes\/","title":{"rendered":"Digital Marketers Need To Be Reminded: Walk In Your Customer\u2019s Shoes"},"content":{"rendered":"\n

Why marketers need to really understand what their audiences want, before they \u2013 and their products \u2013 become irrelevant\u2026<\/strong><\/em><\/p>\n\n\n\n

Does it appear that you\u2019re followed around online with ads for things you already own? A case in point\u2026 I own three Nests, nine Nest smoke detectors and two Nest cams. So, why am I continually seeing ads for this product? Yes, I like the brand. That much was probably obvious after my first few purchases. But I\u2019ve got enough Nests! With all the data they get from me, they really <\/em>can\u2019t find a way to stop showing me ads for products I already own, and show me something new instead?<\/p>\n\n\n\n\n\n\n\n

As is often the case, there are several reasons why <\/em>we see so many repeat ads: convenience, laziness, and of course, money. If Google gets its payment and the brand manager can check off an item on their advertising to-do list, then the relevance of the actual ads becomes secondary.<\/p>\n\n\n\n

You have the data, use it: Repeat ads should already be a thing of the past.<\/strong><\/h2>\n\n\n\n

Maybe you\u2019re not as big on Nests as me, but I can bet that you have a product of your own that seems to follow you everywhere you go online. As a consumer, it\u2019s annoying, and it should <\/em>be annoying to the brands, too! They\u2019re throwing away money to advertise to someone who already buys their products and are missing the opportunity to connect with new consumers who might be interested in buying what they have to offer. The only one who really wins in this situation is Google, and the Programmatic cabal, who still get their money even if the ad is being shown to someone who doesn\u2019t really want to see it\u2026 or to no one at all (which seems to be the case a great deal of the time.)<\/p>\n\n\n\n

But, here\u2019s the thing. For the brand manager who orders those ads without worrying about whether the ad will reach the right audience, it\u2019s all about checking off the next item on the to-do list. After all, look at how many people are seeing the ad that they paid for the privilege to place! The tenets of good marketing practices haven\u2019t changed in the digital age, but marketers are still seduced into using mass-marketing tactics and throwing out those tried-and-true practices\u2026 All in the name of non-existent efficiency.<\/p>\n\n\n\n

Judging by the ads that I\u2019m receiving every day, the status quo simply isn\u2019t cutting it. There is a real opportunity out there for brands who take more care in making sure that the right marketing reaches the right audience at the right time. It\u2019s not a matter of having enough data \u2013 that excuse flew out the window a long time ago. It\u2019s a matter of using the wealth of data available to make better advertising decisions and create a better customer experience (so incredibly important in this \u201cwho cares about the customer experience with our marketing\u201d world).<\/p>\n\n\n\n

\u201cIt\u2019s a matter of using the wealth of data available to make better advertising decisions and create a better customer experience.<\/p><\/blockquote>\n\n\n\n

This is one of those many situations where brand managers would really be doing themselves a favor by taking a walk in the shoes of their target audience. It just shouldn\u2019t be that hard to figure out that people don\u2019t want to see a barrage of ads for products that they already own. But if you were out of touch with the needs of your audience, the way that they consume your content, and their preferences, then okay, maybe you\u2019d think sticking with the status quo is a good idea.<\/p>\n\n\n\n

That\u2019s just pure laziness. Sure, it may take some extra work to target advertising more effectively, but you\u2019ve got the data to do it! Time is money, but any extra time that you put in can be offset by the fact that your ads are finding the people who are most likely to respond to them positively because it\u2019s the right message and the right time.<\/p>\n\n\n\n

Today\u2019s brand managers need to re-learn and practice building that three-legged marketing stool, or they\u2019ll lose relevance with their audience. I love my Nests, but I don\u2019t need another one. Show me something new, that I actually may want, and your brand will benefit.<\/p>\n\n\n\n

#RetailRelevancy<\/a>\u2026 #NoLetUp!<\/a><\/p>\n\n\n\n

Originally posted on TedRubin.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Why marketers need to really understand what their audiences want, before they \u2013 and their products \u2013 become irrelevant\u2026 Does it appear that you\u2019re followed around online with ads for things you already own? A case in point\u2026 I own three Nests, nine Nest smoke detectors and two Nest cams. So, why am I continually … Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":6595,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[137,7],"tags":[593,1235],"class_list":["post-6594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-posts","category-tedrubin","tag-customers","tag-digital-marketing"],"_links":{"self":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/6594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/comments?post=6594"}],"version-history":[{"count":2,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/6594\/revisions"}],"predecessor-version":[{"id":6660,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/posts\/6594\/revisions\/6660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/media\/6595"}],"wp:attachment":[{"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/media?parent=6594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/categories?post=6594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thesocialcmo.com\/blog\/wp-json\/wp\/v2\/tags?post=6594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}