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	<title>THE SOCIAL CMO#custexp &#8211; THE SOCIAL CMO</title>
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	<description>where the medium is the messages</description>
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		<title>What Customers Say &#8212; and&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/08/what-customers-say-and-2/</link>
		<comments>https://www.thesocialcmo.com/2012/08/what-customers-say-and-2/#respond</comments>
		<pubDate>Thu, 16 Aug 2012 10:17:39 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#custserv]]></category>

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		<description><![CDATA[ <strong><em>commentary</em></strong>: What Customers Say &#8212; and What They Really Mean http://t.co/vFqOnb77 via @Inc @Beverly_Davis #custserv #custexp read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>What Customers Say &#8212; and What They Really Mean <a href="http://t.co/vFqOnb77" target="_blank">http://t.co/vFqOnb77</a> via <a href="http://www.twitter.com/Inc" target="_blank">@Inc</a> <a href="http://www.twitter.com/Beverly_Davis" target="_blank">@Beverly_Davis</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#custserv</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#custexp</a></p>
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		<item>
		<title>What Customers Say &#8212; and&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/08/what-customers-say-and/</link>
		<comments>https://www.thesocialcmo.com/2012/08/what-customers-say-and/#respond</comments>
		<pubDate>Wed, 15 Aug 2012 17:42:37 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#custserv]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/08/what-customers-say-and/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: What Customers Say &#8212; and What They Really Mean http://t.co/vFqOnb77 via @Inc @Beverly_Davis #custserv #custexp read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>What Customers Say &#8212; and What They Really Mean <a href="http://t.co/vFqOnb77" target="_blank">http://t.co/vFqOnb77</a> via <a href="http://www.twitter.com/Inc" target="_blank">@Inc</a> <a href="http://www.twitter.com/Beverly_Davis" target="_blank">@Beverly_Davis</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#custserv</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#custexp</a></p>
 <a href="https://www.thesocialcmo.com/2012/08/what-customers-say-and/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Currently @mich8elwu rese&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/07/currently-mich8elwu-rese/</link>
		<comments>https://www.thesocialcmo.com/2012/07/currently-mich8elwu-rese/#respond</comments>
		<pubDate>Tue, 10 Jul 2012 07:03:55 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#BigData]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CyberAnthropology]]></category>
		<category><![CDATA[#gamification]]></category>
		<category><![CDATA[#influence]]></category>
		<category><![CDATA[#SNA]]></category>
		<category><![CDATA[#Socialytics]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/07/currently-mich8elwu-rese/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: Currently @mich8elwu researches on #influence #gamification #BigData #Socialytics #SNA #CustExp #CyberAnthropology (today&#8217;s #MMchat)+more read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>Currently <a href="http://www.twitter.com/mich8elwu" target="_blank">@mich8elwu</a> researches on <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#influence</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#gamification</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#BigData</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#Socialytics</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#SNA</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CyberAnthropology</a> (today&#8217;s <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#MMchat</a>)+more</p>
 <a href="https://www.thesocialcmo.com/2012/07/currently-mich8elwu-rese/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Are Your Customer Ex&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/04/what-are-your-customer-ex/</link>
		<comments>https://www.thesocialcmo.com/2012/04/what-are-your-customer-ex/#respond</comments>
		<pubDate>Sat, 21 Apr 2012 19:39:24 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CustomerCentricity]]></category>
		<category><![CDATA[#design]]></category>
		<category><![CDATA[#Interaction]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/04/what-are-your-customer-ex/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: What Are Your Customer Experience Bookends?~ Jeanne Bliss http://t.co/3ZixYp9n #Interaction #Design #CustExp #CustomerCentricity read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>What Are Your Customer Experience Bookends?~ Jeanne Bliss <a href="http://t.co/3ZixYp9n" target="_blank">http://t.co/3ZixYp9n</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#Interaction</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#Design</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustomerCentricity</a></p>
 <a href="https://www.thesocialcmo.com/2012/04/what-are-your-customer-ex/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Centricity on St&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/04/customer-centricity-on-st-3/</link>
		<comments>https://www.thesocialcmo.com/2012/04/customer-centricity-on-st-3/#respond</comments>
		<pubDate>Thu, 19 Apr 2012 11:28:11 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CustomerCentricity]]></category>
		<category><![CDATA[#MatrixCommerce]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/04/customer-centricity-on-st-3/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: Customer Centricity on Steroids with Agile Commerce &#8211; @robkruk http://t.co/q0vu1ycU #CustExp #CustomerCentricity #MatrixCommerce read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>Customer Centricity on Steroids with Agile Commerce &#8211; <a href="http://www.twitter.com/robkruk" target="_blank">@robkruk</a> <a href="http://t.co/q0vu1ycU" target="_blank">http://t.co/q0vu1ycU</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustomerCentricity</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#MatrixCommerce</a></p>
 <a href="https://www.thesocialcmo.com/2012/04/customer-centricity-on-st-3/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Starbucks is customer-cen&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/04/starbucks-is-customer-cen-4/</link>
		<comments>https://www.thesocialcmo.com/2012/04/starbucks-is-customer-cen-4/#respond</comments>
		<pubDate>Wed, 18 Apr 2012 17:11:10 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CustomerCentricity]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/04/starbucks-is-customer-cen-4/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: Starbucks is customer-centric because it listened… to ME ~ Bob Thompson http://t.co/zhQ19gFd via @billquiseng #CustExp #CustomerCentricity read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>Starbucks is customer-centric because it listened… to ME ~ Bob Thompson <a href="http://t.co/zhQ19gFd" target="_blank">http://t.co/zhQ19gFd</a> via <a href="http://www.twitter.com/billquiseng" target="_blank">@billquiseng</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustomerCentricity</a></p>
 <a href="https://www.thesocialcmo.com/2012/04/starbucks-is-customer-cen-4/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Centricity on St&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/04/customer-centricity-on-st-2/</link>
		<comments>https://www.thesocialcmo.com/2012/04/customer-centricity-on-st-2/#respond</comments>
		<pubDate>Wed, 18 Apr 2012 17:10:18 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CustomerCentricity]]></category>
		<category><![CDATA[#MatrixCommerce]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/04/customer-centricity-on-st-2/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: Customer Centricity on Steroids with Agile Commerce &#8211; @robkruk http://t.co/q0vu1ycU #CustExp #CustomerCentricity #MatrixCommerce read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>Customer Centricity on Steroids with Agile Commerce &#8211; <a href="http://www.twitter.com/robkruk" target="_blank">@robkruk</a> <a href="http://t.co/q0vu1ycU" target="_blank">http://t.co/q0vu1ycU</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustomerCentricity</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#MatrixCommerce</a></p>
 <a href="https://www.thesocialcmo.com/2012/04/customer-centricity-on-st-2/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer-Centricity in Re&#8230;</title>
		<link>https://www.thesocialcmo.com/2012/04/customer-centricity-in-re-2/</link>
		<comments>https://www.thesocialcmo.com/2012/04/customer-centricity-in-re-2/#respond</comments>
		<pubDate>Wed, 18 Apr 2012 17:09:55 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CustomerCentricity]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/04/customer-centricity-in-re-2/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: Customer-Centricity in Retail Banking: https://t.co/31jnE7TD via @ReadItLater @appersonam #CustExp #CustomerCentricity read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>Customer-Centricity in Retail Banking: <a href="https://t.co/31jnE7TD" target="_blank">https://t.co/31jnE7TD</a> via <a href="http://www.twitter.com/ReadItLater" target="_blank">@ReadItLater</a> <a href="http://www.twitter.com/appersonam" target="_blank">@appersonam</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustomerCentricity</a></p>
 <a href="https://www.thesocialcmo.com/2012/04/customer-centricity-in-re-2/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Apple: A Practical Human &#8230;</title>
		<link>https://www.thesocialcmo.com/2012/04/apple-a-practical-human-4/</link>
		<comments>https://www.thesocialcmo.com/2012/04/apple-a-practical-human-4/#respond</comments>
		<pubDate>Wed, 18 Apr 2012 17:09:11 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CustomerCentricity]]></category>
		<category><![CDATA[CMO]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/04/apple-a-practical-human-4/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: Apple: A Practical Human Inquiry Into Service, Customer Experience &#38; #CustomerCentricity ~ http://t.co/mqv25i7W via @sirpowell #CustExp #CMO read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>Apple: A Practical Human Inquiry Into Service, Customer Experience &amp; <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustomerCentricity</a> ~ <a href="http://t.co/mqv25i7W" target="_blank">http://t.co/mqv25i7W</a> via <a href="http://www.twitter.com/sirpowell" target="_blank">@sirpowell</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CMO</a></p>
 <a href="https://www.thesocialcmo.com/2012/04/apple-a-practical-human-4/">read more...</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Apple: A Practical Human &#8230;</title>
		<link>https://www.thesocialcmo.com/2012/04/apple-a-practical-human-3/</link>
		<comments>https://www.thesocialcmo.com/2012/04/apple-a-practical-human-3/#respond</comments>
		<pubDate>Mon, 16 Apr 2012 15:34:54 +0000</pubDate>
		<dc:creator>TheSocialCMO</dc:creator>
				<category><![CDATA[TheSocialCMO Tweets]]></category>
		<category><![CDATA[#custexp]]></category>
		<category><![CDATA[#CustomerCentricity]]></category>
		<category><![CDATA[CMO]]></category>

		<guid isPermaLink="false">http://www.thesocialcmo.com/2012/04/apple-a-practical-human-3/</guid>
		<description><![CDATA[ <strong><em>commentary</em></strong>: Apple: A Practical Human Inquiry Into Service, Customer Experience &#38; #CustomerCentricity ~ http://t.co/mqv25i7W via @sirpowell #CustExp #CMO read more...]]></description>
			<content:encoded><![CDATA[ <strong><em>commentary</em></strong>: </span><p>Apple: A Practical Human Inquiry Into Service, Customer Experience &amp; <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustomerCentricity</a> ~ <a href="http://t.co/mqv25i7W" target="_blank">http://t.co/mqv25i7W</a> via <a href="http://www.twitter.com/sirpowell" target="_blank">@sirpowell</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CustExp</a> <a href="http://www.thesocialcmo.com/tag/%post_tag%/">#CMO</a></p>
 <a href="https://www.thesocialcmo.com/2012/04/apple-a-practical-human-3/">read more...</a>]]></content:encoded>
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