Is The Devil We Know Defining Our Message?

When it comes to communication that is critical to the future, it’s easy to let the negatives we know (and probably understand very well) completely determine the framework of an important message.

Case in point — when discussing dating with my teenage daughter, it’s difficult for me not to speak completely out of personal experience, framing the message in the context of the “devil” I know – ”I know exactly what boys are up to because I was one!” Few would dispute that my perspective is rooted in fact; there is no shortage of data points to support the message. But the problem (apart from the fact that my target audience has no interest in hearing this message) is that this one-dimensional message does little to help my daughter develop a perspective that helps her move into the future.

What does this have to do with our communication as leaders? Simply this: without exception, when communication is couched and “toned” only by data points of the past — or for that matter, the present — it will lack dimension, skew perspective, and seed a faulty response.

Absent a perspective that allows for (and prompts) vision, the communication of leaders runs the risk of doing little more than contributing to the current noise of the marketplace. If the data is less than stellar (consider recent communication concerning the U.S. economic strains), the chances are great that the devils we know have far too much influence on the message — even when the message is future-looking.

Consider this: had the framework for Abraham Lincoln’s Gettysburg Address or poetic Second Inaugural referenced only the reality of the moment, his speeches would simply have decried the nation’s condition, and mourned those yet to die. Instead, Lincoln used the past only to raise a new vision.

Had Martin Luther King, Jr. addressed the throng speaking only out of experience, the “I have a dream” refrain would never have passed his lips.

And in the wake of the USSR having won the race to orbit the earth, JFK dared to stir the US with an unthinkable vision — to put a man on the moon.

What Lincoln, King and Kennedy did was seed a vision. Some might suggest that known data points and vision represent opposite perspectives — that the former is grounded in fact and the latter is right-side-of-the-brain creativity at its best . . . spin at worst. Yet, modern history’s pivotal moments are often marked by the communication of a leader who, unprepared for the past to define the future, was able to articulate a new view of the horizon.

Pivotal moments — whether in commerce, social enterprise or political endeavors – come when leaders understand that most of us are ready to be done with the devils we have known. We simply need someone to help us with the vision of what might be.

Have a Vision? Lead on.

The Discipline of Listening vs. The Art of Messaging

Listening doesn’t come easy.

For anyone (or any business) with a point of view, an opinion, a measure of conviction, and the means to disseminate a message, listening is rarely what first comes to mind when addressing the communication process.

Client feedback initiatives and market research notwithstanding, from the instant an infant realizes what it takes to relieve the pains of hunger, our practical view of communication focuses on creating and delivering a message. We are conditioned to view charisma, wordsmithing and creative genius as the components of great communication. Result? We equate message delivery with communication.

Listening is…well, just silence. Golden, perhaps. But certainly not communicating.

(We could spend a couple of paragraphs asking how this view has worked out thus far; but let’s get to the good part.)

Here’s the proposition: communication is one of those counter-intuitive disciplines that works exactly opposite of the way we think; it begins when we learn how to listen.

And the discipline of listening is what gives shape to the creative art of messaging.

Discipline and art are not at odds when it comes to communication; rather, they are two essential halves that create the whole. For marketing professionals, this gives rise to a two-fold go-forward challenge:

• Beef up the portfolio of proactive listening tools (Social Media affords great possibilities here); and,
• Practice resisting the temptation to go straight to messaging.

Thoughts?

Social Media: The Fabric of Community

Time to acknowledge the obvious: few things have had as much impact on the fabric of marketing as has the emergence of “Social Media.” In his book – The Chaos Scenario, author, AdAge columnist and NPR commentator Bob Garfield goes as far as heralding the end of mass marketing as we know it.

While many organizations (and marketers, for that matter) wrestle with the function and role of Social Media, and more still will debate some or all of Garfield’s conclusions, few will argue that things are changing. Fast. So, for strategists, marketers and C-suite leaders, here’s an abbreviated take on what is changing, and at least part of why Social Media seems to be growing exponentially at the heart of the change.

Read more