The Discipline of Listening vs. The Art of Messaging

Listening doesn’t come easy.

For anyone (or any business) with a point of view, an opinion, a measure of conviction, and the means to disseminate a message, listening is rarely what first comes to mind when addressing the communication process.

Client feedback initiatives and market research notwithstanding, from the instant an infant realizes what it takes to relieve the pains of hunger, our practical view of communication focuses on creating and delivering a message. We are conditioned to view charisma, wordsmithing and creative genius as the components of great communication. Result? We equate message delivery with communication.

Listening is…well, just silence. Golden, perhaps. But certainly not communicating.

(We could spend a couple of paragraphs asking how this view has worked out thus far; but let’s get to the good part.)

Here’s the proposition: communication is one of those counter-intuitive disciplines that works exactly opposite of the way we think; it begins when we learn how to listen.

And the discipline of listening is what gives shape to the creative art of messaging.

Discipline and art are not at odds when it comes to communication; rather, they are two essential halves that create the whole. For marketing professionals, this gives rise to a two-fold go-forward challenge:

• Beef up the portfolio of proactive listening tools (Social Media affords great possibilities here); and,
• Practice resisting the temptation to go straight to messaging.

Thoughts?

The Party and your Marketing Mix

Here is a neat way to look at some key aspects of the Marketing Mix… thru the eyes of a party setting. So imagine that you, your friends and a famous athlete are all at a party together and in the same room.

Direct Sales/Marketing takes place when you see a famous athlete at a party. You approach them and say, “I am the best sports agent in the business. You should sign up with me.”

Advertising takes place when you are at a party with a group of friends and you pay your friend money to approach the athlete, point over to you and tell the athlete that “you are the best sports agent in the business.”

Public Relations takes place when you see a famous athlete at a party. You notice the athlete’s needs by opening the door for them, picking up their bag and offering them an appetizer. They thank you and then ask you your name… you tell them and say… “by the way I am the best sports agent in the business.”

Brand Recognition occurs when you are at a party and the famous athlete seeks you out, then comes up to you and says, “we need to talk, I hear you are the best sports agent in the business.”

Where are you in the Marketing Mix of a party? Do you know?

Ryan T. Sauers

http://www.sauersgroup.com/ http://www.sauersblog.com/

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