How The USPS Decision To Stop Saturday Mail Delivery Will Affect Marketers

By now you’ve all heard the news I presume. The news from the United States Postal Service that they will stop delivering first class mail on Saturdays (packages will continue to be delivered six days a week) starting this August. Whether this means an increase in other channels such as email, mobile, radio, and so on, is obviously not known, yet.

Rest assured though marketers across the country, those who currently included direct mail as part of their integrated marketing strategy, are busy making plans for the switch.

USPS

At least they better for be for August will be here before they know it.

A little over a year ago I wrote a piece entitled Direct Mail: Alive And Kicking. In that article I touched on survey conducted by Target Marketing magazine, the channel that delivered the strongest ROI for customer acquisition for B2C marketers was direct mail. Direct mail also scored the highest among B2C marketers for customer contact and retention.

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My New Title, CHO… Shifting Your Mindset by Shifting Your Focus

I recently circulated a Facebook Post where I announced that my corporate title at Collective Bias was soon to change from CSMO (Chief Social Marketing Officer) to CHO. But I didn’t explain further, and it got everyone guessing what CHO stood for.

It was a great exercise. People guessed all KINDS of things, such as:

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How One Brand Won And Lost During The Same Super Bowl

The Super Bowl is now two days removed but most assuredly it is still a topic of discussion among sports fans and marketers alike as we discuss the highs and the lows from the play on the field and off it on their mobile device, via social media and of course around the good old water cooler.

For the record I did predict the Ravens would beat the Niners in Super Bowl XLVII. I had the final score at 31-27 but hey, I was close enough. And no, I had no great insight, I just figured the Ravens would find a way to win, which they did.

NEW ORLEANS, LA - FEBRUARY 03:  Ray Lewis #52 ...

So while the sports fan in me would love to write a piece about the game itself and specifically why I think the Ravens won, in this forum and in this context, the name of the game is branding and advertising. I’m sure each of you have your own personal favorites or perhaps you’re like me and were not “blown away” by any one particular spot

Before I get to the one brand I think both won AND lost in Super Bowl XLVII, let me not-so-gently remind everyone that in reality we don’t what spot won or lost and we won’t know for some time.

Why?

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What Brands And Marketers Can Learn From A Flight Attendant

The word “transparency” has become quite popular over the last few years. It is most often used in the social media world and anything related to anything in the online space for that matter.

The need for brands, marketers – truthfully all of us, to be completely transparent is paramount in today’s world.

What Brands And Marketers Can Learn From A Flight Attendant image 300px Pan Am 1970s flight attendant14This past July I wrote an article A Transparent, Live Case Study Of A Company Going Social which told the story of a company called Domo, its CEO Josh James and his very forward-thinking ideas on the use of social media among his employees.

So that’s one example of the use of the word “transparent.”What Brands And Marketers Can Learn From A Flight Attendant image trans

Back in 2010 I wrote a piece entitled About that whole transparency in social media thing…

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Exploring the Fifth and Sixth Ps of Marketing

For years I’ve written about how the 4 Ps of Marketing, Product, Place, Pricing, and Promotion represented a dated perspective of customers and markets. In an era of connected consumerism, one could argue the merits of any of “Ps” and whether or not they’re still relevant. I suppose that’s a debate for another time. Instead, I’d like to introduce of two additional Ps that will propel a decades old concept and modernize it for a social economy.

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Matrix Commerce is Coming Will You Be Ready?

Early in January of 2012 I found myself struggling with the general terms around multi-channel, cross channel and omni-channel to adequately describe the rapidly evolving retail and e-commerce marketplace reality we all currently face.

Searching for a term that would better capture the full complexity and many drivers impacting the business, on January 3rd 2012 in a moment of epiphany I came up with the term and concept of Matrix Commerce on which topic this whitepaper is a primer.

Matrix Commerce describes the complex construct integrating marketing, sales, sourcing, pricing, profitability, service levels, delivery and consumer perceptions. Inherent in this is the notion of complete customer centricity from many of the above items extending to include customer desires for positive social outcomes relative to cause alignment and even the sustainability performance of companies they choose to do business with.

A mouthful for sure, but while you’re chewing on that start considering the types of real time and rapid processing systems which will be required to support such multi-facetted business decisions, not to mention the reams of big and not so big data that will be necessary for companies to collect in order to make them.

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In Praise of Slow Media

Slow media is patient. It’s not on a deadline. It isn’t measured in column inches. It can be calm instead of sensational, deep instead of superficial.

In the age of “Breaking news, Emmy nominations announced!” and 140 characters, it’s sort of surprising to realize that we are also living in the golden age of slow media.

For years, on Sunday mornings, you could find me sitting in my driveway, recently arrived home from one errand or another, listening to Krista Tippett’s extraordinary interviews on the radio. Thanks to the web, there’s no need to sit in your car any longer, and Krista’s groundbreaking approach is spreading. Spending 90 minutes in the studio with her to create this week’s show was, for me, one of the highlights of my career. (download).

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What Will Become Of The Lance Armstrong Brand?

The sordid tale of Lance Armstrong is unfolding right before our eyes across the web, social media and of course TV in addition to pretty much every other channel known to man.

AUSTIN, TX - JANUARY 14:  In this handout phot...

Back in August of this year I wrote an article about Penn State and if their brand had received the death penalty. While obviously different on many fronts, there are some similarities between Penn State and Lance Armstrong when it comes to branding and there’s a lesson for all marketers and advertisers.

The opening two paragraphs of the aforementioned Penn State article fit like a glove when overlaid onto the Lance Armstrong saga:

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Return on Relationship, The Book, is a Reality!

Last year I embarked on a journey with my friend and co-author Kathryn Rose to put into words what Return on Relationship really means. And after months of hard work, I’m very excited that our new book, Return on Relationship: Relationships are the New Currency; Honor Them, Invest in Them, and Start Measuring Your ROR has finally come to fruition, and will be launched January 29th!

Now, you’ve heard me talking about ROR for years, but this is the first time that the concept has been thoroughly discussed from more than just my point of view. Kathryn brings a fresh, practical perspective, and together we explore the depth and breadth of relationship building for businesses.

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Hey CMOs, It’s Time To Get Disruptive

Many moons ago I wrote an article entitled simply Are You Disruptive? In that piece I openly questioned if marketers or business owners, brands, etc., were in fact, disruptive. As I wrote then which is still very true today. I myself am “disruptive” by nature, disruptive not in the breaking mom’s china manner, but rather questioning the accepted norms. Or as Howard Jones would put it, “challenging preconceived ideas.”

I was reminded of my earlier piece while reading something from Forrester Analyst Corinne Munchbach. In a blog post she used the term “Embrace digital disruption.” Now she was using it in the context of something CMOs need to do in 2013 and she was in fact referring specifically to B2C CMOs but I absolutely believe it applies to ALL CMOs – B2C and B2B CMOs alike.

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