Be Good To People and Just Be Nice

I am a big believer that doing good, and just being nice to people, begets good treatment in return (part of that “Return” on Relationship)… for the most part. Therefore there is a return, just not necessarily from a particular act or specific relationship. I am not referring to this in a spiritual or cosmic sense. What I mean is that by building a reputation for putting yourself out (whether as an individual or a brand), doing good for others without expectation of something directly in return from that person, and generally being nice will most definitely add to your life in so many ways. People will notice, talk about it, spread the word, and in general most will treat you better, do for you, and watch your back because of the way you treat people.

This is not just a theory, but something I have put into practice personally and professionally. I make it a part of my daily life, try to help brands to understand, and have had a great deal of personal success and fulfillment in this respect. And yes, this is a basic tenant of Return on Relationship™ …simply put the value that is accrued by a person or brand due to nurturing relationships. ROI is the specific measurable, $’s and cents value, ROR is the value (both perceived and real) that will accrue over time through loyalty, recommendations, sharing and trust. A “Brand” is what a business/person does, and a “Reputation” is what people remember.

Be Good To People and Just Be Nice… for no apparent reason other than it makes the world a better place, makes you feel good, and will benefit you in the long run. Shoot me… I am altruistic :-)

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~Maya Angelou

Originally posted at TedRubin.com

Learn to Savor the Moments—and Help Your Customers Do the Same

You’ve heard the old adage “Stop tosmell the roses,” right? Well, I’ve come to learn that when life hands you those “moments,” it’s best to slow down, savor them and commit them to memory. They only come around once! And when you make a conscious effort to put yourself in that moment and really experience it with all your senses, you can recall that memory in an instant, and “re-savor” it. How can this relate to your business? Let’s try a little experiment. Close your eyes and think back to a particularly happy moment in your life. Picture where you were, what you were doing, and who was with you. What happens when you think hard about that moment? Are the details sharp and clear? I’ll bet that for those really good memories, you can even recall smells and the sense of touch or taste—things that trigger an emotional lift and make you smile. Now think about when you last had a fun experience while shopping. Perhaps you were at an event,or browsing a brick-and-mortar store… what products come to mind? What details do you remember about the experience? When you’re thinking about “branding” your business (and it doesn’t matter if you sell cupcakes or care-giving services), think about providing your customers with the kind of experiences that they will want to savor, because that’s a foot in the door to building a long-lasting relationship with them. What can you do that will make them want to stop and savor your “moments?”

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CEOs On Social Media: Do As I Say, Not As I Do

As a parent I of course have tried to instill a set of rules for my children to adhere to as a means to teach them as they move along the growth ladder. All parents instill their own set of rules and values and so on to help guide the instruct their children, right?

Well let’s say that when my kids were younger, say around 3, I hung up a sign in the kitchen that read: “Don’t Touch A Hot Stove.” I made the sign big, bright and bold so they could not miss it every time they walked into the kitchen. And they followed the rule and never touched the hot stove.

Now let’s say one time they walked into the kitchen and there I was touching the hot stove, burning my fingers, screaming in pain.

“Daddy, you told us to never touch the hot stove. Why did you touch it?”

“Um, well… it’s different for grown ups.”

“Oh, I see… you want me to get mommy so she can take you to the hospital?”

While this may not be the best analogy the point is very clear that when it comes to social media and the use thereof, far too many CEOs are telling their employees – and the rest of the world for that matter that they know their company needs to be “doing it” yet simply do not practice what they preach.

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The Ripple Effect of Company Culture

McClure Company employees team up for the YMCA Corporate Challenge.

By Anne Deeter Gallaher, CEO/Owner of Deeter Gallaher Group LLC

The familiar proverb “The apple does not fall far from the tree” refers to parents and children, but I think it also has meaning for employees and employers. If you want to understand the culture of a company, watch and interact with the employees. What boards do they serve on, what organizations do they support, where do they spend their leisure time?

High-performing, solution-driven, good-citizen companies attract high-performing, solution-driven, good-citizen employees. They create a framework for workers like Dan Kerr to thrive, and they afford them the freedom to give time, energy, and resources back to the community.

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Straight Forward Suggestions for Crowdsourcing Content

Every business needs content in order to be found in search, and to differentiate them from the competition. Without quality, helpful content (and lots of it), you’re lost in a school of fish that are all the same color. Who’s going to find you? Who’s going to pick you?

The trouble with content development is that it can be expensive. Website copy, blog articles, e-books, reports—they all take time and effort (and dollars) to produce. However without them, you really can’t do an effective job of marketing your business—especially in the social age. It’s the classic chicken-or-the-egg syndrome. The more social our businesses become, the more we need that variety of content that speaks to our listeners and helps them solve their problems so we can A: get their attention, and B: develop relationships with them.

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How to Leverage an Opinion Editorial [Infographic]

How we leverage the content we create is critical to any marketing strategy. If your strategy involves multi-channel media, you’ll be using a range of traditional and digital platforms to reach specific audiences. For influence and Google juice, one of the most powerful and persuasive tools is an opinion editorial.

Although we value the information shared in 140-character tweets and depend on “first knowledge” found in social media, the earned media value of 800 words of original content is still an extremely potent currency.

To illustrate how an opinion editorial can be used to tell a business story, follow the Ground Truth in Harrisburg infographic below. The capital city of Harrisburg, Pennsylvania, has experienced a cloud of negativity stemming from the city’s fiscal paralysis. Local media, The Wall Street Journal, and even foreign TV stations have covered the distress in depth. The business community was challenged to tell its story to offset the negative branding effects.

Using an op-ed as their workhorse piece, three business men shared Ground Truth in Harrisburg and leveraged the story for positive regional and statewide mentions in print, blogs, a digital magazine, two radio shows, social media channels, and two in-person presentations—all from 800 words in print.

 

Social PR: It’s Sink or Swim in the Age of Instant News

Scary Fact: Did you know that 56% of top brands did NOT respond to customer comments on their Facebook page in 2011? — A.T. Kearney

PR has awesome power to build, maintain and protect brands, especially now, with the ever-expanding social universe at our fingertips. This has spawned an entirely new, but totally related, subcategory to the practice of public relations that we like to call #SOcialpr, here at Strategic Objectives.

It used to be that PR Pros targeted the mainstream media to make (or stifle) news for our clients. Today, thanks to the rapidly proliferating presence, and usage, of social networks, our sphere of influence must now reach out to widely diversified communities including social influences and bloggers/citizen journalists, employees, customers, shareholders, stakeholders and consumers themselves.

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Dear [insert business name], what’s your promise?

You say you want to get closer to customers, but your actions are different than your words.

You say you want to “surprise and delight” customers, but your product development teams are too busy building against a roadmap without consideration of the 5th P of marketing…people.

Your employees are your number one asset, however the infrastructure of the organization has turned once optimistic and ambitious intrapreneurs into complacent cogs or worse, your greatest detractors.

You question the adoption of disruptive technology by your internal champions yet you’ve not tried to find the value for yourself.

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100% immersion. Why CMOs (and other C’s) need to get involved in social.

I had a stint one summer in my early twenties as an Executive Assistant to a CEO. Most of my role involved “managing” the CEO’s inbox. That meant printing out every email.

Twice a day we would have a meeting in his office. The CEO would read through the emails.  He would dictate a reply while I scribbled it down in a notebook.

Later, I would go back to my desk and type out the email, pressing send on his behalf.

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Increasing Marketing Effectiveness in the Midst of Generation C

Generation C via Brian SolisThis past week, I attended the IBM Smarter Commerce Global Summit, which was held in Madrid, Spain. As part of the IBM Smarter Commerce Global Summit, I led the Marketing Innovation Summit which brought together marketing professionals to network and discuss best practices. Of the 1,700 conference attendees, more than one thousand came from marketing backgrounds, providing a rich and in-depth conversation surrounding best practices for marketing effectiveness.

During the Marketing Innovation Summit, I focused on the idea of the Generation C (“C” for connected) customer. Today’s customer is digitally connected via an array of devices and channels and with that, consumers are far more in control than ever before. Consumer demands and expectations are great and it’s our job as marketers to evolve to meet those needs.

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