My Single Most Powerful Productivity Trick

You could circle the world at least dozen times just by stringing together all the words that have been written about productivity.

In particular, managing information overload in a social and new media era is a topic that never ceases to draw the masses. There isn’t a day that passes that I don’t see at least a post from someone lamenting how they simply can’t keep up anymore, or keep track of what they have to do, or how they’re getting buried in information but not finding anything valuable out there. It happens to the best of us.

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A Consumer-based View of Data Gathering

The more social media use becomes a way of business and a way of life, the more we are seeing – and will continue to see – issues around data collection and user privacy.  It of course makes sense for marketers to leverage this data, but in my opinion, we’re going about it in the wrong way.

Brands MUST begin to view data as a relationship-building and consumer-engagement opportunity, rather than simply a targeting tool.  The targeting mentality is all about “catching” the customer, zeroing in on the customer like prey — totally counter to the emerging culture of social/relationship-based marketing!

Brands that embrace this targeting mentality are missing the boat and letting a huge relationship-building opportunity pass them by.  Let’s turn the table on the data collection/privacy issue and instead make it valuable to the consumer in the form of getting to know them and serving them better.

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The Ongoing Love Affair With Our Mobile Phones

The results from a very intriguingly-worded survey conducted by TeleNav reveal some very telling facts about Americans and what we’re willing to give up if forced to make a choice between our cell phone and…

To paraphrase the late, great Robert Palmer, “you might as well face it, you’re addicted to… your cell phone.” That’s the only conclusion I can come to after reviewing the findings from the aforementioned survey.

What TeleNav did was pose the following query to respondents:

Are you willing to give up your mobile phone for a week or…

  • Alcohol
  • Chocolate
  • Caffeine
  • Exercise
  • Sex
  • Toothbrush
  • Shoes
  • Computer

Care to guess which one of the above more people willing to give up instead of their phone?

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If You Build It, The Leads Will Come

It’s quickly becoming the mantra of interactive strategists: lead or be led. You either lead your online community, or they will lead you. There’s no stopping the swell of communal opinion generation that has become the hallmark of our society’s online engagement.

The most die-hard critics of social media are beginning to utter: If you cant beat them, join them. But is simply joining the online community enough for a business to discover the elusive Return on Investment from social media activities? Many practitioners call this the catch 22 of the medium: overtly selling in social networks is counter-community and quickly kills your following; not selling is counter-intuitive to most business culture.

So if selling is counter-intuitive to community-building where do the leads come from? My philosophy has always been to let the leads find me! Its quite ingenious if I do say so myself! Why sell when, if done right, social media will have people lining up to ask for my service? Sound good? It is, but its not easy to achieve.

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Selling the benefits of charity

Everything we do, we do because somehow it benefits us.

We go to work for the satisfaction (I hope) and because we get paid. We smile at a stranger because it feels good to be nice (and perhaps we’ll get a smile in return). We pick up litter when no one is looking because telling ourselves a story about being a good person is worth the effort.

Some people have figured out that charity is an incredible bargain. For the time and money it costs, the benefits exceed what could be attained in almost any other way. A bargain compared to chocolate, or an amusement park visit or buying a shiny new car you probably don’t need.

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Real Life Retail Story! 30 Percent Off in 30 Seconds!

We recently dropped in to a Foot Locker at a mall to pick up some sox.

We selected the package and I pulled out my smartphone, opened one my barcode reader apps (in this case, ShopSavvy) and scanned the barcode. Sure enough, the same sox were available at Nordstrom at a lower price. Ten seconds.

We showed the sales clerk the lower price on the phone screen and asked her if they price-matched other stores. She didn’t know and needed to ask the manager. Five seconds.

The manager looked at the Nordstrom price on the phone and the price on his packaging and after a brief discussion said they’d match the price. Fifteen seconds.

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Think before you discount

Until recently, “social media fatigue” has been the most dangerous “condition” that we social media marketers have had to combat.  Now, however, with the recent trend toward frequent deep discounts and coupon offers, we are risking an even more serious condition of “offer fatigue.”

Social media fatigue is of course of concern to social media marketers, but I think it will continue to be seen most often as simply an unfortunate side effect to the incredible advances that social media has brought to human connections and access to information.  Offer fatigue, on the other hand, has serious consequences for our brands.

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The Gamification of News

“Gamification” seems to be the up and coming buzz word. You may recall that in April, I covered Empire Avenue in a post about the gamification of social media. Now, Google is in the news (literally) with a gamification project of their own, and I think it has some potential.

Let’s explore why.

This week Google announced the launch of their Google News Badges. Google heralded the launch with the following description:

The U.S. Edition of Google News now lets you collect private, sharable badges for your favorite topics. The more articles you read on Google News, the more your badges level up: you can reach Bronze, Silver, Gold, Platinum, and finally Ultimate. Keep your badges to yourself, or show them off to your friends.

You’ll probably feel like the badge adoption seems familiar; after all, Foursquare made this a central part of their service.

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Bringing the Sales Organization into the Social Relationship

OK, Marketers. Be honest. If I were to ask you what your first thoughts are when thinking of social media marketing, what would you say? If being honest, the majority of you are thinking of social networks, social media influence or maybe social media ROI: all popular themes among my colleagues today.

If you’re extending your thoughts to other business silos, maybe you’re thinking of the Customer Service or PR departments. Maybe C-Suite bloggers.

Chances are, few if any of you are thinking about the sales department. Most marketers believe that social media marketing is about freely sharing and exchanging ideas and dialogue, building online communities and not overtly selling products.

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Are You Laying the Groundwork Your Brand’s “Infinite Moments of Truth”?

Moments of Truth are well-known concepts in the marketing world, from research (Zero Moment of Truth)… to shopping (First Moment of Truth) … to owning/using a product (Second Moment of Truth).

Now, in a recent blog postDavid Berkowitz introduces one more: the Infinite Moment of Truth (IMOT), which is all about sharing the experience of any (or all) of the other Moments of Truth.  Berkowitz suggests the IMOT is infinite in three ways:

  • the number of people a consumer can share experiences with
  • the ways they can share experiences
  • and the period of time during which they can share their experiences

Each of the Moments of Truth provide their own marketing opportunities, but the Infinite Moment of Truth is the one that can harness the full power of social media and start the “moment of truth cycle” again by influencing the choice a consumer makes at the Zero moment of truth.

The consumer purchases a product, uses it, loves it, and shares this experience with their networks… and someone in their network gets to the Zero Moment of Truth and says “I will purchase.”  

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