digital

An Open Letter To CMOs, Part 1

Dear CMOs:

First and foremost, you have my utmost respect.

While I have never been a CMO myself, I do have a lot of real-world marketing (and advertising) experience, I was a featured writer for the CMO Network of Forbes for nearly 10 years, I have interviewed well over 2,000 leaders just like yourself, I coach and counsel CMOs and I have very close relationships with many of your peers.

So while having never served in the role per se, I know the role quite intimately. I know of the struggles and challenges you go through on a daily basis. I know all about the daily ride you go on. Boy, do I ever.

Ok, just wanted to set the table for those who I have not had the pleasure of getting to know. I like to joke that I collect CMOs like I used to collect sports cards. As a kid, my brother Greg and I spent arguably just slightly less than the GNP of Sri Lanka on football, baseball, basketball, and hockey cards.

Of course, none of said cards still exist today else my brother and I would be living in the lap of luxury in, well, Sri Lanka.

But I digress.

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The Fallacy of Information Overload

Some of you know me through my work in studying how social media and disruptive technology impact business and culture. Others have worked with me in translating insights into action and change within the enterprise.  Every now and then, I share another side of myself that evokes the aspiring social scientist in me as I explore how all of this is affecting us as individuals and human beings.

Not a day goes by when I’m not asked about whether or not the social media bubble will finally burst. Twitter, Facebook, Google+, Foursquare, Pinterest, this all has to be too much right? More often than not, I’m expected to assume the role of psychologist to either validate their digital existence or help individuals understand, and in some cases cope, with what is most often diagnosed as information overload.

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Marketing, Digital & PR in the Social Media Blender

These are exciting times, because Social Media takes “Will it Blend?” to a whole new level with marketers. And for those of us who’ve been in the business for a while—it’s about time!

For years, marketing people and PR folks wore separate hats—had different skill sets, different agendas—even though they share a common purpose. It’s like the FBI and the CIA not talking to each other and sharing information about terrorism—dumb.

Even the birth of digital communications didn’t turn on any light bulbs at first, even made it worse by adding another silo, but the power and exponential growth of social media shows us why it is vital to string it all together.

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An Open Letter to Media Publishers and other Business Leaders

Dear Publishers and business leaders,

Your business is dying. You know it. Your readers know it. So what are you doing about it?

The belief that the Internet was the death knell of print – and maybe even cable news – was a bit of an exaggeration although your revenue statements clearly show it’s had a major impact.

I’ve seen attempts to move content online via tiered, paid subscription models, which clearly isn’t working to reverse your financial fortunes. I’m thinking you’re all sending Apple Christmas baskets to thank them for the iPad, which – for a time anyway – has enabled the sale of content via Tablet magazines. Still, adoption for paid digital magazines on tablets is a far cry from the heydays of the print publishing industry.

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The Hashtag Economy

Hashtags are to the social web what emoticons were to Web 1.0 and TXTing. While both are forms of expression and sentiment, there is one subtle, but vital difference. Hashtags are not only part of online culture, they are defining a new era of communication on the Web and IRL (in real life). With over 140 million Tweets flying across Twitter every day, hashtags surface a method to the madness – the ability to group conversations into an organized timeline. But what started out as a way to index conversations in Twitter has now substantially altered how people convey, relay and discover information in and out of the popular nichework. The hashtag has also become an effective form of #selfexpression.

In social media, “x” no longer marks the spot, “#” is now the indicator for popular culture and all that moves it. In the social economy, the hashtag is an indicator of value in the Twitter information exchange. Each hashtag represents revolving markets with varying lifespans determined by the significance of the conversation and its continuously fleeting demand. Some last only minutes, while others endure for hours or days.

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