social media

Agencies Show Clients Too Many Social Media Choices

Recently I have had this conversation too many times with” social media” agencies looking for guidance in pitching a prospective client. They live by the old rules of offering a host of “great” ideas and suggest the client pick what they like. All this does is open the discussion to a myriad of “their” ideas as well as others offered up by the client and leads the client to believe that they do not have a firm grasp on what can work best… at least in their opinion.

They are afraid to stand by their convictions, take a stand, and truly lead a client in the what they believe to be the right direction. Hard to break old legacy thinking and start pitching “only” what you truly believe and not just what you think will get you the account and earn you fees. It is the effective solutions that will make you and your business shine for the long-run.

If you are going to specialize and call yourself a Social Media Agency… then be sure to bring your expertise to the table, tell it like it is, and only execute what you believe will work, is appropriate and will provides value.

Ted Rubin

“Google’s Groupon Bid Rejected” BIG mistake?

Groupon is getting way ahead of themselves and I think their rejection of Google’s bid is a Big mistake. My 2011 prediction… Google buys Twitter!

Richard Bashara says: Ted I’m going to agree with a “but,” look at Facebook. Zuck’s had how many chances to sell FB? You can’t deny that Groupon has set a trend. Perhaps trying to stay on top of the wave could pay off.

And if Google doesn’t buy Twitter, I’d be quite surprised. Who knows, maybe Twitter will try to stay independent though. As a publishing tool, it’s clearly becoming more active than Digg or Reddit.

Ted Rubin replies: Twitter is incredibly concerned, as they should be, about how to sustain and monetize what they have. Google is incredibly worried about Facebook and how to penetrate and participate in Social Media/Marketing. Solves a critical problem for both.

As far as comparing Groupon to Facebook, I think the projectory of their growth is where it ends. Facebook competitors have many more barriers to entry than competitors to Groupon, and they control the hearts and minds of their members. Groupon exists only as long as they can provide such unsustainable discounts. With Google… the value of their local search and local relationships/workforce came in to play and made them much more valuable than as a stand-alone. IMHO

Ted Rubin

How to add Twitter to your PR mix in 9 easy steps

On December 6, 2010, I was privileged to be a guest on #MMChat (Marketer Monday Chat), hosted and created by @JeffAshcroft of @TheSocialCMO fame. My esteemed PR colleague, Amy Howell, owner of @HowellMarketing Strategies, was featured with me and our topic was The Impact and Value of Social Media in PR. You can find the transcript here and glean some amazing insight from practitioners around the world. Not only was it a fun and exhilarating online experience, it also prompted this post on Twitter and its PR potential.

The digital channels can be consuming, and it’s important for those of us in business—whose first goal is to run a profitable company to sustain our employees and our clients—to stay abreast of communication trends. To make sure that we achieve optimum PR health for ourselves and our clients, here’s a quick Twitter primer. No more excuses for PR colleagues who say “I don’t get Twitter.” If the government is using social media for PR, and the business community is not, there’s a disconnect.

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How to Win with Social Media by Running Your Own Race

Laura Click & Kyla Cofer - Nashville Women's Half MarathonIn September, I ran my second half marathon with my friend, Kyla. As we trained for the race, it became clear that Kyla was a bit faster than me. And, on race day, she decided to run ahead of me about half-way through the race.

Although it was incredibly lonely to run the last seven miles by myself, I knew it was the right thing to do for Kyla, and for me. She had to run her own race, and so did I. And, in the end, we both accomplished personal records.

In life, and in business, it’s way too easy to worry about keeping up with the infamous Jones’. You know the ones…they have the fancy car, the perfect house and the incredibly gorgeous children. In business, the Jones’ are the ones who seem to have endless amounts of success, seemingly without any effort.

Social media has made it so much easier to keep up with the Jones’. Now, we can see people’s social media efforts in full display. We see how the business down the street uses Facebook, Twitter or LinkedIn and we constantly read stories about how businesses are using the latest tool, network or gadget.

Social media is the shiny new toy that everyone wants to play with and it’s very easy to get caught up with what others are doing. We think that every business needs a Facebook page, even when they don’t. We believe every business should use social media, even if it’s not a fit. Although social media is a fantastic tool for business, it isn’t right for everyone. Or at least, it might not be the first weapon in your marketing arsenal.

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A Quiet Night Under the Arches

I know it has been a fortnight or more since I’ve posted, but I wanted to get back to the blog and talk about the multitude of activities going on at McDonald’s USA.

I am now 7 months in to my new role and feel I’ve gotten my sea legs on the massive and ever rolling ship that is McDonald’s. So what is going on?

TONS.

If you live under a rock, you might not know that the Mc Rib is back. Through a careful mix of pre-seeding and launch activities, we’ve been able to generate a HUGE amount of chatter about the national return of my personal favorite menu item…that is if you count Wall Street Journal, Colbert, John Stewart, USA Today, Google Trends, Yahoo Hot News and a few hundred millions other traditional and social media posts a big deal.

McRib turned in to a trending topic on Twitter (before our promoted trend) on Google and Yahoo (twice). Oh, and Bill Clinton also talked about how excited he was about it.

McRib was also our first test of promoted Tweets and Trends. Yes, there were some negative tweets, but there were nothing compared to the huge majority of fans showing uber excited about the return of McRib. Fortune had a great write up on this subject:

http://tech.fortune.cnn.com/2010/11/17/why-it-doesn’t-mcmatter-if-you-dont-like-the-mcrib/

Beyond McRib, we had a great pilot program with Farmville. Great meaning engagement of many millions more than expected.

Our Facebook places launch is raising $50,000 for charity and our virtual hands program is kicking in another $10,000.

Once things settle down, I hope to post more about each program.

Rick Wion

Social Media and the Helen Keller Effect

Update to start 2012: Quick search for the exact phrase “Alone we can do so little, together we can do so much” for the entire year of 2011 shows close to 33,000 results still being tweeted an average of almost 3,000 twitter mentions per month!

In January 2010, The Social CMO blog you are reading and this amazing group of bloggers now affectionately known as The Social CMO Crew was formed. When putting up the blog using WordPress, as always there’s a spot for the blog subtitle and because it seemed so fitting I used a quote I had seen fly by on Twitter at that time not aware of its’ original source and it has since stuck.

Alone we can do so little, together we can do so much!

Since January 2010 this has been our rallying cry here at The Social CMO and been proven out in many ways including the creation of our #MMchat held every #MarketerMonday evening at 8:00pm. In addition as a group The Social CMO Crew now has more than a million followers that are all amazing tweeps who are continuously reading, retweeting and supporting this dynamic team of marketers as we interact across the social media sphere.

It wasn’t until months later that I was actually told that this quote was from Helen Keller, one of the most famous disabled individuals ever and avid advocate for the blind and other disenfranchised groups. I will not repeat her biography here, but you can review her entire story through her Wikipedia page. So why I am I telling you all this on Sunday in late November? It’s simple because this one phrase really captures the essence of the power of social media. That’s why I instinctively chose it for our tagline at The Social CMO and it appears that I am not the only one who has felt and been inspired by what I am calling the Helen Keller Effect on Social Media.

Yesterday I was at a chess tournament with my son and wanted to send out a tweet on my Blackberry of our tagline and Who Are We? page link as I do from time to time. It has been awhile since I had done this so didn’t have the tweet and link handy so instead thought I would just Google it to pick up my previous tweets with the link. Well much to my amazement for the next few minutes the results of this search literally flooded my small screen!

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Want to Lead Corporate Social Strategy? Read This.

Few people understand the constant pressure that the corporate social strategist is faced with. On any given day, the pressure can include internal challenges such as culture change, demands on proving the worth of programs, program development and execution, vague understanding of the role by some colleagues, the necessity of integrating the function throughout the enterprise, as well as external demands such as interview requests and a constant barrage of questions via email, Facebook and Twitter.

The role is clearly evolving and is one that many companies, small and large, are currently filling. I was lucky enough to be selected to fill the role of global digital & multimedia communications manager (aka head of social media) for Ford Motor Company in July of 2008, and I’ve witnessed much of the above – and more – in my role. We’re definitely at a crossroads in terms of the maturity and evolution of the function, particularly in integrating this nascent field into more business processes and making it live beyond the realm of just a handful of people within the organization.

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Is Social Media Just a Channel?

I have been in some interesting debates recently on Twitter in chats such as #mmchat and #techchat on whether or not Social Media is just another channel. While I disagree with almost every word these particular people type, I wanted to make sure this topic was approached objectively… well, somewhat objectively.

Why not just share my intensely subjective perspective on this subject? Well, here are a couple reasons…

  • Its a burning question for many marketers (and now senior executives) that once answered provides perspective on strategy, integration, approach, internal/external policy, and execution of your social program.
  • I take my responsibility as a blogger and consultant very seriously when it comes to presenting and arguing issues. The last thing you want is a lop-sided diatribe for or against… unless that’s your bag.

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Social Media and the Cult of Personality

Participation in social media is about the community, not the cult of personality, the narcissism, the “look at me! I’m so great.” I think we all understand that, at least in our talk, if not in our actions. Yet, lately, I find myself bothered by the absolutely rampant self-promoters. I follow people on Twitter who tweet about almost nothing but themselves, their products, their accomplishments, their hotness.

Sure, you might argue, I could just unfollow them, unfriend them, block them, whatever. And I could. But I don’t, because I think they are really good people with a lot to offer who are just caught up in the shiny illusion that social media can create that everyone’s a celebrity. I have actually had people refer to me as a “local social media celebrity” and it makes me laugh and throw up a little in my mouth. I’ve seen friends, so caught up in the moment of their “celebrity” status, completely disregard other friends, because they are not in “the group”. Welcome to social media high school. I’d like to graduate and move on now, please.

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The Truth About Social Media ROI (and why Facebook isn’t enough to deliver)

I recently found myself in a heated debate on Twitter about the ROI of social media. In one corner sat those promoting ‘there is no return on social media…yet’ and in the other sat myself insisting ‘it’s not only possible, it’s happening.’

The skeptical side of me wondered if those who are promoting the ‘no ROI from social’ stance are those who are truly generating ‘no ROI from social’ and are perhaps looking to substantiate that result. But then again, maybe I was wrong. After all, there were some pretty smart people in that opposite corner publishing blogs on Huffington Post and ClickZ – all reaffirming the belief that Social ROI does not exist.

But after further consideration and more research, I’m sticking to my guns. Social media ROI is not only attainable, it should be expected. The harsh reality is that most business executives measure value in terms of financial metrics – not fans. While it’s true that the long-term benefits from real engagement through social media will likely be far greater than any of us realize today, it’s also true that many companies are positioned to start delivering financial returns now, particularly strong CPG brands.

The game will change in 2011
For most CPG companies today, ‘we need a social media presence’ means Facebook and Twitter. Although deeply simplified, this strategy plays out a lot like this:

  • How many fans do we have? Hooray!
  • How many are following us? Hooray!
  • How many times is our brand mentioned on the social web? Hooray!

By all accounts, the results exceed expectations. But while you’re patting yourself on the back for attracting a social following, understand there’s someone within the company scratching their head and asking: So what? How is this investment bringing me any value?

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