The Message That Connects

Marshall McLuhan — a godfather of 20th-century communication theory — characterized one of the challenges inherent in connecting when he coined the phrase “the medium is the message.”Seth Godin hit on it from a different angle in his timely post today, Get Over Yourself.Given the timing — the 1960’s, in North America — many interpreted McLuhan’s theorizing as particularly pertinent to advertising and the increasing reach of mass media. The idea — that the channel is not just acarrier, but part-and-parcel of the message — has been the subject of countless debates and scholastic examinations.

On far less lofty ground, marketers, advertisers and media types have for decades hypothesized about McLuhan’s precise inference, and the implications for which medium best fit what message.

And in the process, we often theorize right over the real point.

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Why Syndicated Content is Bad for Your Business Blog

Why you shouldn't use a content mill

While working on a competitive analysis for a law firm client, I came across an alarming trend – many of the competitor’s blogs had strikingly similar content that riffed on local news stories.

When exploring this a little bit further, it seemed that many of the firm’s competitors used syndicated content from the same industry marketing company to fuel their blogging efforts. In other words, these firms are receiving content from the marketing company to publish on their blogs.

The marketing company is smart enough not to duplicate the content for each firm in the same location. However, the formula is nearly identical for each post:

  • Paraphrase a recent study or news article;
  • Overtly link to keywords throughout your site;
  • Cite the source of the information (that way, you’re not plagiarizing); and

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Professional headlines sell: improve your LinkedIn search ranking

Your odds of getting introduced to a CEO on Linkedin increase dramatically when you use the platform correctly. So, in the professional network of more than 150 million, how do you get noticed? Here’s a tip that will improve your LinkedIn profile and make you more visible.

Make the most of your professional headline.

The professional headline is the area that most users just fill in with the title from their business cards. For example, “Vanilla Sales Associate,” or “Lukewarm Account Executive.” What should they really state there? The headline should reflect a person’s full business scope or capabilities; the savvy user goes beyond their title and shows their skill set. This is crucial because the professional headline is often the gatekeeper for someone clicking to find out more about you.

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Curiosity May Have Killed The Cat But…

Curiosity May Have Killed The Cat But Complacency Will Kill The Marketer

Not long ago I told you of the One Quarter Of American Consumers (who) Are Brand Loyal. That indeed is a very telling statistic which came from a survey conducted by Ernst & Young. Today comes the results of another survey, this one done jointly by Acxiom and Loyalty360, which sheds some light on why so few consumers are brand loyal. And it all comes to down one word.
com·pla·cen·cy – a feeling of quiet pleasure or security, often while unaware of some potential danger
I give you exhibit A…
That’s right boys and girls, 60% of all the respondents – who were comprised of executives in both B2B and B2C companies from a cross section of industries, dedicate less than 20% of their marketing budget to customer retention.

3 Business Reasons to Join a Social Media Club

C Panel at the Harrisburg Social Media's Social Media at Work Conference

Our Harrisburg Social Media Club has been active for two years now, and we have a diverse membership of entrepreneurs, media, academics, B2C, B2B, and the public sector.

Why would business people, joined by the principle of If you get it, share it, want to spend time after work tweeting, Instagramming, and Facebooking with strangers? Is there any business value to this stuff? Isn’t Twitter inane chatter?

With Facebook’s user base surpassing 1 billion, it’s inane to waste time discussing the communications heft of social media. New media has collided with traditional media at such force that entire industries and careers have been born—Content Creator, Content Curator, Social Media Manager, Digital Strategist. It’s hard to find a news channel that isn’t running a Twitter hashtag at the bottom of the screen directing the viewer to integrated information. Even The Wall Street Journal cites tweets as sources. So to “get it,” puts you at a business advantage.

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Lead Generation Continues To Challenge B2B CMOs

B2B customers have become more independent buyers in the procurement process as a result of their increasing access to information, research and peer-recommendations.  In fact, this modern buyer is something of an enigma to B2B vendors.   Traditional lead generation efforts such as trade show and publication advertising, direct mail, email, etc. are decreasing in effectiveness. Lead generation through social marketing has received much hype yet case studies demonstrating real bottom-line impact are still few and far between. How does one capture their attention (and wallet-share) in an environment where competition has surpassed competitive vendors to include the increasing availability of information and perception driven by customers and non-customers alike?

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Marketing with a Mirror

What makes great marketing? I think it’s when you can really see, through the eyes of your customer, how great it is to use your product and are able reflect the emotions and passion related to the use of your product back to the masses.

I’ve studied marketing and word of mouth for 20 years. Marketers love control, but over the last several years of social media growth we, as marketers, feel we’ve lost some control. That’s not a bad thing. If you have a great product or service and you know how to facilitate rather than broadcast, you can catapult past competition.

In 1995 I wrote a book called “How to Market WITH Computer User Groups.” Back then, user group leaders and members (i.e. the geeks) were the analog version of every person in today’s digital participation culture.  The point of the capitalized “WITH” in the book title is that it was ineffective to market “TO” user group leaders. The only way to be effective was for them to be the voice. It was important for them to own the message. And for the marketer, to enable them by reflecting the voice of the customers back onto them. Marketing with a mirror. 

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