A ll Posts

How to Overcome Blogging’s Fear Factor

Mark Schaefer is indeed one of our shining lights here @TheSocialCMO when it comes to blogging! Not only does he write individual posts that resonate and put the “social” into social media (see Spirituality) he also produces pieces with very practical guidance to help others follow along the path that he’s blazing! See his latest post below which will I think inspire many more to face and overcome blogging’s fear factor!

I talk to a lot of bloggers. In fact I speak to some blogger somewhere almost every day … supporting, encouraging, listening, and helping where I can.

And I think I’ve determined the biggest hurdle that keeps people from ever beginning a blog.

It’s not a lack of ideas.

It’s not time.

It’s not writing ability.

It’s CONFIDENCE.

Fear of failure and criticism seems to be the most overwhelming reason why people don’t blog. Having some trepidation about blogging is reasonable. After all, it’s kind of like public speaking in a way, isn’t it? I think it is a pretty rare person who can put themselves out there in a public way and not have at least a little insecurity.

So what do we do about it? Here are a few ideas that seem to be working …

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How to add Twitter to your PR mix in 9 easy steps

On December 6, 2010, I was privileged to be a guest on #MMChat (Marketer Monday Chat), hosted and created by @JeffAshcroft of @TheSocialCMO fame. My esteemed PR colleague, Amy Howell, owner of @HowellMarketing Strategies, was featured with me and our topic was The Impact and Value of Social Media in PR. You can find the transcript here and glean some amazing insight from practitioners around the world. Not only was it a fun and exhilarating online experience, it also prompted this post on Twitter and its PR potential.

The digital channels can be consuming, and it’s important for those of us in business—whose first goal is to run a profitable company to sustain our employees and our clients—to stay abreast of communication trends. To make sure that we achieve optimum PR health for ourselves and our clients, here’s a quick Twitter primer. No more excuses for PR colleagues who say “I don’t get Twitter.” If the government is using social media for PR, and the business community is not, there’s a disconnect.

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When Futures Thinking Meets Design Thinking

image by erica glasier

The business world has been quick to try and implement design thinking in hopes of stimulating sweeping organizational change and innovation, only to abandon it and return to old practices when it doesn’t “work.” Is design thinking nothing more than a poorly defined gimmick, or are people just missing the big picture?

Perhaps a part of the problem is that design thinking is more than just a set of tactics to be carried out, but rather a new ecology of mind. While grounded in business-minded rationality and operating within a defined set of constraints, it also contains an emotional/intuitive component that is often lost upon the more traditional thinkers. What this aspect requires is a capacity for switching between multiple perspectives and the ability to understand the world and our relationship to it, and within it, in a different way. Though there are many methods than can help develop this skill, I’d like to discuss an approach that may be unfamiliar to some: Futures Thinking.

What is Futures Thinking?

Futures thinking, or foresight, is a set of principles and practices that can be applied to solve complex problems. It combines data and trend analysis, pattern recognition, intuition, and imagination to envision desirable and sustainable paths of action. Just as Tim Brown distilled the design thinking process to : inspiration, ideation, and implementation, futurist Jamais Cascio described the futures thinking process as: Asking the Question, Scanning the World, Mapping the Possibilities, and Asking the Next Question. It’s an iterative process which helps you consider a range of possible, probably, and preferable outcomes. It’s not predicting the future, but rather taking a structured approach to understanding the potential impacts of today’s decisions and actions.

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The Impact and Value of Social Media in PR

Tonight I was truly the thorn between two roses as we arranged for a real double trouble barrelled shotgun pair of guests to ROCK #MMchat19 and they were none other than Amy @HowellMarketing and @AnneDGallaher two of our @TheSocialCMO originals!

The best of the north and the the best of the south PR belles were on hand for our topic the Impact and Value of Social Media in PR and boy were those PR tweets flying! So you can imagine what happened when these two firecrackers teamed up to educate and entertain our #MMchat tweeps!

Nearly a thousand tweets later it was clear that this one was a classic that generated a transcript full of prominent and pithy tweets. This #MMchat transcript should be reviewed both by those just learning the PR ropes and is also a must read for those in PR just taking or getting ready to take the plunge into Social Media.

Thanks again ladies, it was a pleasure as always!

Cheers

Jeff

@TheSocialCMO

We’ll Always Have Blogging

Image credit: Express Monorail (Flickr)
“Round up the usual suspects.” With all of the Facebook and Twitter commentary, out there, you’d think there’s nothing else of significance worth doing on the Web any more. But of course, you know that’s just crazy talk.

Corporate blogging has been with us for quite some time, with some major companies having forayed into the space in the early to mid 2000s. Yet there’s surprisingly little attention paid to it today. Why is that? Is it that the shiny object / GMOOT (“get me one of those!”) syndrome has worn off? Or is it that there’s a purpose that isn’t served by blogs?

“I was misinformed.”

If you look at the recent statistics shared by eMarketer (“Corporate Blogging Goes Mainstream“), you’ll see that only about a third of companies use blogs. But if you look at the growth over the last three years, the use of blogs has actually doubled (!).

The focus on Twitter and Facebook is understandable: they’re nearly universal, they’re easily accessible via mobile devices, and there’s the ability to instantly connect users’ thoughts, actions, and comings and goings via those platforms. But blogging is more than that – or at least has the ability to be more than that.

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WOMMA Summit 2010: Global word of mouth differences

It’s hard to believe it’s a week since I was in Vegas at the WOMMA (Word of Mouth Marketing Association) Summit, which brought together over 600 marketers, agencies, brands, academics and researchers over three days to share thought leadership, case studies, best practice and provocative debate. Over the next few weeks running up to Christmas I’ll be showcasing some of the best keynotes and insights from the event, and I thought I’d kick off with a personal perspective.

As President of WOMMA UK, this year I was heading up an international panel examining the global differences in word of mouth.

via WOMMA@Flickr; L-R: me, Barak, Craig, Jo, Shige


The idea for the session came from my experiences last year – I saw several excellent case studies from the likes of Tropicana and Mom Central but also realised that the very ‘American’ approach just would not wash with many European consumers.

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How to Win with Social Media by Running Your Own Race

Laura Click & Kyla Cofer - Nashville Women's Half MarathonIn September, I ran my second half marathon with my friend, Kyla. As we trained for the race, it became clear that Kyla was a bit faster than me. And, on race day, she decided to run ahead of me about half-way through the race.

Although it was incredibly lonely to run the last seven miles by myself, I knew it was the right thing to do for Kyla, and for me. She had to run her own race, and so did I. And, in the end, we both accomplished personal records.

In life, and in business, it’s way too easy to worry about keeping up with the infamous Jones’. You know the ones…they have the fancy car, the perfect house and the incredibly gorgeous children. In business, the Jones’ are the ones who seem to have endless amounts of success, seemingly without any effort.

Social media has made it so much easier to keep up with the Jones’. Now, we can see people’s social media efforts in full display. We see how the business down the street uses Facebook, Twitter or LinkedIn and we constantly read stories about how businesses are using the latest tool, network or gadget.

Social media is the shiny new toy that everyone wants to play with and it’s very easy to get caught up with what others are doing. We think that every business needs a Facebook page, even when they don’t. We believe every business should use social media, even if it’s not a fit. Although social media is a fantastic tool for business, it isn’t right for everyone. Or at least, it might not be the first weapon in your marketing arsenal.

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A Quiet Night Under the Arches

I know it has been a fortnight or more since I’ve posted, but I wanted to get back to the blog and talk about the multitude of activities going on at McDonald’s USA.

I am now 7 months in to my new role and feel I’ve gotten my sea legs on the massive and ever rolling ship that is McDonald’s. So what is going on?

TONS.

If you live under a rock, you might not know that the Mc Rib is back. Through a careful mix of pre-seeding and launch activities, we’ve been able to generate a HUGE amount of chatter about the national return of my personal favorite menu item…that is if you count Wall Street Journal, Colbert, John Stewart, USA Today, Google Trends, Yahoo Hot News and a few hundred millions other traditional and social media posts a big deal.

McRib turned in to a trending topic on Twitter (before our promoted trend) on Google and Yahoo (twice). Oh, and Bill Clinton also talked about how excited he was about it.

McRib was also our first test of promoted Tweets and Trends. Yes, there were some negative tweets, but there were nothing compared to the huge majority of fans showing uber excited about the return of McRib. Fortune had a great write up on this subject:

http://tech.fortune.cnn.com/2010/11/17/why-it-doesn’t-mcmatter-if-you-dont-like-the-mcrib/

Beyond McRib, we had a great pilot program with Farmville. Great meaning engagement of many millions more than expected.

Our Facebook places launch is raising $50,000 for charity and our virtual hands program is kicking in another $10,000.

Once things settle down, I hope to post more about each program.

Rick Wion

Questions and Answers about Relationship Marketing and Relationship Commerce

Ted Rubin is the Chief Social Marketing Officer at OpenSky and also one of the early members of The Social CMO Crew! Based on his previous work at E.L.F. Cosmetics and now at Open Sky, Ted is leading the way and becoming clearly recognized as a leader in the emerging field of Social Media Relationship Marketing and the rapidly growing phenomena of advocacy triggered sales known as Relationship Commerce. Below is a Question and Answer piece first published earlier this week by SMM Magazine.

1: Relationships: how do you build them online?

I believe everything we do in our personal and business lives revolves around relationships—now more than ever. With effort, an online relationship may begin from the request of a Facebook friend or following someone on Twitter. But make no mistake—that initial request or follow will never create the relationship. Trust is built upon interaction, when you’re true to your word, authentic, and genuine. To build relationships online, you (as a brand or individual) have to offer value in return.

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Seven Reasons I Won’t Follow You on Twitter

In the past few weeks, the blogosphere has been abuzz about various philosophies for choosing whom to follow on Twitter. Mitch Joel and Mark Schaefer recently dueled on their opposing approaches – be selective in who you follow or follow (mostly) everyone. Gini Dietrich also weighed into the debate.

Although people are quick to point out that there are no “rules” in social media, there are certainly best practices. Determining how to use the tools to your benefit is certainly up to you and what best aligns with your social media goals.

Because I use social media to develop relationships and to build business, I follow most people who follow me. However, I don’t use an automated system to follow people back. I look through every person who follows me. That’s right, I take a minute or two to look through the profile of every person who decides to follow me. I think it’s important to get to know the people who care what I have to say online. And most times, I will follow people back.

But there are also some reasons I absolutely will not follow someone. For instance, I will not follow you if:

  1. You don’t have an avatar. An avatar is the picture or image associated with your account. If you have the Twitter goose egg there instead, I won’t follow you. I want to see the person or business behind the account.
  2. Your bio is incomplete. The bio is only 140 characters. Take a few minutes to say a little bit about yourself. If you leave this blank, why should I get to know you?
  3. Your avatar is a picture of money. I avoid get rich quick Tweeters like the plague. If you are all about “making money online” (the spammy way), I won’t come near you. Sorry.
  4. Your avatar is something even less savory. Twitter has cleaned up the spam quite a bit, but for a while, it was common to get followers with some inappropriate photos. Those followers, I block…and fast.
  5. You’ve never tweeted. It’s amazing to me how many people open up an account and let it sit. Don’t let analysis paralysis keep you from tweeting. Put yourself out there and say hello. If you don’t say anything, why should I follow?
  6. You’ve never replied to your followers. For me, the point of twitter is to build relationships. If you’ve never @replied to your followers, it shows me you don’t care about a two-way conversation. There are some exceptions to this rule, but generally speaking, I want to connect with people who are going to talk back.
  7. You only promote yourself. Plenty of people simply use Twitter to promote their own stuff non-stop. It almost turns into a 24/7 RSS feed of their blog. If that’s your thing, that’s fine, but I’m not tuning in.

One sure-fire way to guarantee I’ll follow you back? Engage with me. One of the main reasons I’m on Twitter is to build relationships. It’s amazing how many wonderful people I have made in-person relationships with all because we struck up a conversation online.

So, if you want to connect with me or anyone else on Twitter, say hello. Chances are, the person will talk right back.

What are the reasons you choose not to follow someone? Is there anything we should add to the list?

Laura Click