study

Curiosity May Have Killed The Cat But Complacency Will Kill The Marketer

Recently I told you of the One Quarter Of American Consumers (who) Are Brand Loyal. That indeed is a very telling statistic which came from a survey conducted by Ernst & Young. Today comes the results of another survey, this one done jointly by Acxiom and Loyalty360, which sheds some light on why so few consumers are brand loyal. And it all comes to down one word.

com·pla·cen·cy – a feeling of quiet pleasure or security, often while unaware of some potential danger

I give you exhibit A:

 

 

That’s right boys and girls, 60% of all the respondents – who were comprised of executives in both B2B and B2C companies from a cross section of industries, dedicate less than 20% of their marketing budget to customer retention.

See where I’m going here with the whole “complacency” thing?

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Research: Fastest-growing companies accelerated social media usage

Research released yesterday from The Center for Marketing Research at the University of Massachusetts Dartmouth indicates fast-growing U.S. companies continue to out-shine the Fortune 500 on deployment of social media marketing initiatives.  The research effort, now in its fourth year, studies a compilation of the fastest-growing private U.S. companies compiled annually by Inc. Magazine.

Social networking continues to lead the way. The platform most familiar to the 2010 Inc. 500 is Facebook with 87% of respondents claiming to be “very familiar” with it.  Another noteworthy statistic around familiarity is Twitter’s amazing “share of mind” with 71% percent (up from 62% in 2009) reporting being familiar with the relatively new micro blogging and social networking site. Forty-four percent say Facebook is the single most effective social networking platform they use.

In terms of actual usage, Facebook also leads the way:

Blogging remains an important tool for the Inc. 500. Fifty percent of the 2010 Inc. 500 has a corporate blog, up from 45% in 2009 and 39% in 2008.  Beyond the actual adoption of this tool, there is clear evidence that companies are using blogs effectively.  There is a strong propensity to engage consumers through accepting and replying to comments and providing a vehicle for subscriptions. Thirty-four percent have developed social media policies to govern blogging by their employees. Approximately 20% of the Fortune 500 has such a policy and only 22% of the Fortune 500 have an active blog.

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We’ll Always Have Blogging

Image credit: Express Monorail (Flickr)
“Round up the usual suspects.” With all of the Facebook and Twitter commentary, out there, you’d think there’s nothing else of significance worth doing on the Web any more. But of course, you know that’s just crazy talk.

Corporate blogging has been with us for quite some time, with some major companies having forayed into the space in the early to mid 2000s. Yet there’s surprisingly little attention paid to it today. Why is that? Is it that the shiny object / GMOOT (“get me one of those!”) syndrome has worn off? Or is it that there’s a purpose that isn’t served by blogs?

“I was misinformed.”

If you look at the recent statistics shared by eMarketer (“Corporate Blogging Goes Mainstream“), you’ll see that only about a third of companies use blogs. But if you look at the growth over the last three years, the use of blogs has actually doubled (!).

The focus on Twitter and Facebook is understandable: they’re nearly universal, they’re easily accessible via mobile devices, and there’s the ability to instantly connect users’ thoughts, actions, and comings and goings via those platforms. But blogging is more than that – or at least has the ability to be more than that.

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Want to Lead Corporate Social Strategy? Read This.

Few people understand the constant pressure that the corporate social strategist is faced with. On any given day, the pressure can include internal challenges such as culture change, demands on proving the worth of programs, program development and execution, vague understanding of the role by some colleagues, the necessity of integrating the function throughout the enterprise, as well as external demands such as interview requests and a constant barrage of questions via email, Facebook and Twitter.

The role is clearly evolving and is one that many companies, small and large, are currently filling. I was lucky enough to be selected to fill the role of global digital & multimedia communications manager (aka head of social media) for Ford Motor Company in July of 2008, and I’ve witnessed much of the above – and more – in my role. We’re definitely at a crossroads in terms of the maturity and evolution of the function, particularly in integrating this nascent field into more business processes and making it live beyond the realm of just a handful of people within the organization.

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The Blogosphere in 2010

I just found the State of the Blogosphere in 2010 report over at BlogHerald. It’s chock full of lots of data about blogs and the bloggers who blog them, taken from the BlogPulse survey that includes over 150,000,000 blogs.

In the infographic below, you’ll discover the following:

  • Top 10 blogs by traffic
  • The spread of pro, part-time, hobbyist and self-employed bloggers
  • Breakdown of their age and demographic data
  • How often they post
  • What languages are most prominent (hint: English is now ranked #2 as the most prominent language of blogs. See if you can guess what #1 is.)
  • Revenue earned by bloggers
  • Geographic distribution of blogs within the U.S.

Typically, this is a function that was handled by Technorati. It would seem that their report is still a few weeks away. You can check out the archived posts for the State of the Blogsophere in 2009, 2008, 2007 and earlier. But it leads to the question: whatever happened to the prominence of Technorati? It’s a question that’s been asked before.

In the meantime, enjoy the eye candy. Other great infographics are available from BlogHerald here. If you have any observations or insights, I’d be glad to hear about them below.

Scott Monty

Image credit: InfoGraphicsLab.com