Everything you wanted to know about influence but were afraid to ask

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Influence.

One word that seems to be getting more attention with every new Twitter and Facebook account that’s added.

What does it mean, is it important, how do you measure it and which tools and methods best reflect this ephemeral new elixir? The Social CMO Crew has now been hard at it for just over a year generating more than 300 posts and I thought this would be a great opportunity to take a retrospective look through these focusing on this theme of influence.

In looking at all the blogs we’ve created, there are four words that resonate and help us to better frame this discussion, and these are Trust, Relationships, Social Capital and of course… Influence.

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Don’t Simply Ride the Social Media Wave… Guide it with Strategic Intent!

Social media is hot, hot, hot, and it can be tempting to just dive in and ride the social media wave without any specific plan.  That’s a great way to guarantee misjudging the swell and getting tossed around underneath the wave.  That’s what social media marketing without strategic intent will get you– possibly a few lucky “rides” for your brand messaging, but also a predominance of mis-steps and wasted time and effort.

Now that more businesses are getting on the social media marketing bandwagon, it’s no longer enough to just include a generic “use social media for marketing” line item in your brand growth strategy.  You need strategic intent. Gary Hamel defines strategic intent as “An ambitious and compelling dream which provides emotional and intellectual energy for the company and defines the journey to the future.”

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Do You Use Social Media to Attract Customers or Position Yourself as a Thought Leader?

Do you want your social media efforts to lead to high-quality leads and recognition from your industry? While both of these goals can be reached, many marketers attempt to accomplish too much at once. They may use only 1 social media profile to try to bring leads to their websites and share the latest industry trends with their peers.

This approach can work if your customers are also your peers and would be interested in both your thought leadership and your products. However, if your customers are from other sectors, you may need to consider another strategy. When your social media messages speak to different audiences, you’ll have a hard time engaging anybody. For example, a potential customer from the retail sector may see your blog posts about the future of the software industry and assume that your content is not relevant.

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Women’s Online Communities Powerhouses of Trust

It’s becoming more and more clear that women’s online communities are the true powerhouses of trust.

Social networks have their place, but it’s the online communities that women trust the most for brand and product referrals.

New research not only backs up that claim, but hits it out of the park.

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Why I still don’t care what your Klout score is.

This may be a spectacularly unpopular opinion. But it is just that, one opinion. I mean no offense to those of you who anxiously await your latest Klout score, I really don’t. That’s your personal choice, and I respect that. I just want to express why, for me personally, none of this is about increasing my Klout score. I’m not even signed up for Klout and unless someone can convince me that it’s essential to my further professional development, I intend to keep it that way.

The best, most candid article I have seen on the topic of Klout and other influence measurement tools lately is this: Twitalyzer and Klout. In it, Eric Peterson says:

“I personally think that any company or individual who is making a hiring or contracting decision based on our data, Klout scores, or any number is making a huge mistake! No disrespect to Klout, or any of the other measurement services out there, but there is no calculation that tells you nearly enough about an individual to allow you to make a buying, hiring, or any other kind of personal decision. At the point where we are making personal decisions based on a single number — one that even in a transparent system like ours people still don’t take the time to understand completely — our humanity has been lost and, in my humble opinion, we are better off turning the damn machines off and calling it a day.”

Amen, Eric.

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5 Simple Steps to Building an Awesome Blog Post

Your content is the most important aspect of your blog. But, how you deliver and present your blog posts often dictate whether a note a post will get read.

There are plenty of blogs out there just begging for attention, but they lose the reader with lengthy diatribes or perhaps they don’t even attract readers at all. Maybe that blogger is you.

Not to worry. We’ve pulled together five simple tips to help you take that killer content of yours and build an awesome blog post that’s more likely to be read and shared.

Let’s get started, shall we?

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Checking-in to the State of Foursquare

Last year at SXSW, Foursquare founder Dennis Crowley joined Frank Eliason (previously @comcastcares), Altimeter Group’s Jeremiah Owyang and me on stage to discuss the shifting landscape of social engagement. While I focused on the sociology of engagement and the impact it is having on culture and society, I also sought to balance the conversation by demonstrating the impact of digital actions and interaction between people and businesses.

Whether intentional or not, Crowley and team unlocked the elusive gates that separated the last mile of engagement between local businesses and their customers and prospective patrons. The rising generation of social consumers embraced geo-location services to share physical experiences, connect with their social graph in the real world and also earn rewards for their check-ins, which is rapidly becoming a powerful form of peer-to-peer endorsements and recommendations. Crowley, quite literally gamed the system that was once solely controlled by giants such as the Yellow Pages,  Google and Yelp. The Foursquare team bridged the gap between people and places both online and offline.

Later in the year, we caught up again for a cover story I wrote for Entrepreneur magazine.

We discussed how Foursquare redefined the role of the patron and the relationship between businesses and customers.

“The network started to take on a life of its own,” Crowley said in the interview for Entrepreneur. “Foursquare gave everyday people, venues and local merchants a voice. It opened the doors for businesses to see a whole new way of seeing their customer.”

In the Game of Foursquare, What’s the Score?

Foursquare’s rapid rise from New York startup to media darling is quite remarkable. If you judge the service by its badge, or shall we say badges, you might miss the bigger picture. The essence of Foursquare is powered by its community. In this mobile Utopia, people earn positions of prominence by exploring and improving the experiences of other explorers. It’s a form of social hierarchy that’s alluring and rewarding. For a more recent example, it’s not unlike the fledgling blog darling Quora.  The ties that bind its users are woven through social ties and recognition that’s earned through participation and contribution.

Foursquare continues to evolve and the team recently released an infographic that visualized collective achievements and user behavior. To make it easier to consume and also appreciate its progress, let’s review some key milestones.

In 2010, Foursquare experienced 3,400-percent growth over 2009, reaching 6,000,000 users to date.

This year, Foursquare received over 380 million check-ins.

The largest swarm to date is the Rally to Restore Sanity, which saw over 35,000 check-ins on October 30th, 2010.

A Day in the Life

The team also revealed a “day in the life” of the typical Foursquare user.

Most people check-in to eateries, gaining momentum at 8 a.m. every day and thinning out just after midnight.

Check-ins to work or the office also follow a similar pattern. Work days typically seem to see the greatest volume of check-ins between 7 – 8 a.m. continuing to midnight.

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We are all Chief Marketing Officers!

No matter where you work, what your role is, or who you are, in today’s transparent social media world we have all become Chief Marketing Officers!

Every task you perform in an organization, regardless of your functional area, has a downstream impact on the customer. What makes you a CMO is that your firm’s brand and reputation rides upon everything you do, as well as the passion and personality you put into doing it.

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Alternative Currency Startup in Search of CEO

“If you could devise a better system of money than what we have now, to be more fair and equitable, how would you do it?”

This was the question Ammar Charani asked nobel winners, academics, and leaders in economics, business, permaculture, and finance in order to get a grasp on our economic future. The inquiry inspired him to to build a community platform for exchanging goods and services with an alternative currency, and now the search is on for a seasoned CEO to take the product to market.

“Think eBay meets Groupon meets Berkshares,” I was told in the email notifying me of this opportunity.

With an advisory board that includes complementary currency advocates Bernard Lietaer and Margrit Kennedy, as well as experts in investment banking and electronic commerce, I’m intrigued to see what they roll out.

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Recalculating

Every once in a while, when we least expect it, life gives us a new turn, a twist and sometimes a shake. And we often don’t know what to do. Three weeks ago I was told something that would once again in the past 1 1/2years  change my life and my perceptions on how short and valuable life is. But what is most important, once I heard the news and got into my car to head home to soak it all in, my Garmin said something I had heard a million times before ( see I am geographically challenged and need my Garmin for directions) she said “recalculating.”

Normally this means, we are going in a different direction. Or, we are going to take a different route based on current input. But that day, “recalculating,” took on a whole new meaning. It meant, just that, Cd, we are still heading in new directions, you’re still learning to take a different route and most importantly based on input, whether it be health, finances, family or friends, you need to recalculate.

Recalculate > Rethink > Regroup > Look ahead > Yes it’s about you and what is happening now,  but use current circumstances (input) to rethink your goals,plans and dreams.

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